I had a great experience at Balm West and would definitely recommend it! The space is clean,…read morerelaxing, and has such a welcoming vibe as soon as you walk in. I see Tatum, and she is amazing. She's professional, knowledgeable, and really makes you feel comfortable throughout the entire appointment. She explains everything clearly and makes sure you feel taken care of the whole time. She creates such a positive, comfortable environment.

I've never had lash extensions before Tyler. Now I can't live without them!! She's fast with…read moreapplications, makes me feel comfortable and gives me the confidence boost I need after each appointment.

Excellent service | knowledgeable staff | results…read more I've been coming here the last couple of months when I broke out with hormonal pregnancy acne. I've seen Kyla, Carla, and Holly, and they are so sweet and excellent at what they do. I also converse with Sneha who usually works the front desk and she's really sweet as well. I am so impressed with this place. The place is located in a great area with ample parking. The office is clean and well stocked with skincare and acne free makeup lines. Scheduling an appointment at the front desk is easy, flexible and quick to do, or you can go online. They have a good number of estheticians, so finding a time that works for you isn't a problem. All of the ladies working here are very professional, knowledgeable, and thorough in their work. I've never felt rushed here. They are thorough with their extractions, explain what they put on your face to meet your skincare goals, and make you feel pampered. I just saw Carla and she went absolutely above and beyond for me today. She gave extra attention to the extraction phase, especially because my pregnancy acne is pretty deep along the jawline. She applied Vaseline on my chapped lips at the end of my facial and gave me a free sample of a lip scrub she loves. She always made sure I was comfortable throughout the appointment, asking if I wanted a blanket, heat/no heat for the bed. I enjoyed talking to her and felt so comfortable and taken cared of. I thought she was going to reschedule my appointment due to inclement weather, but she was there and able to see me. My skin is still a work in progress, but I notice the improvement already. I have less breakouts and my skin looks well hydrated and healthy. Patience is key and I'm already happy with the progress. These ladies genuinely care for your skincare goals. They update your skincare routine at every appointment so you're never left in the dark with what to do for care at home. They also have an incredible response time when you contact them with a question. I highly recommend this business and these ladies. If you're on the fence, try one appointment and you won't be disappointed.

Carla and her team are absolutely incredible and I am so grateful that I've been coming to see her…read moreconsistently for the past few months! I have struggled with deep acne scarring and hyper pigmentation and my hormonal acne was out of control after moving to the area over the summer. Carla from the very beginning was so kind and attentive to all my concerns. Before I moved, I recently had a traumatic chemical peel that left me with burn/dark scarring from a previous esthetician. Carla reassured me that we can improve my skin from within. With a little patience, consistency, and using the right products, my skin has improved drastically! I always look forward to coming to visit Carla each visit. She customized my acne regimen and I'm loving the progress with the microchanelling procedures too. She's given me hope on achieving my skin goals and truly appreciate her! Highly encourage you if you're considering to book an appointment to get the best care and support on your skin healing journey

I did not expect to leave a medspa feeling genuinely appreciated. Perhaps the last place I went to…read morehad bad energy or something of that nature, but I truly felt loved and seen today. I went in for a consultation where I got to share all my aesthetic insecurities. Despite the vulnerability, I felt empowered to make the right decision for me. Further, my decision was treated with respect which made me feel more confident about moving forward. I ended up getting masseter Botox for my TMJ. My injector made me feel comfortable and even provided me with anxiety relief tools. She was precise, patient, and provided wonderful patient care. Unfortunately, my injector is no longer at this business but I'd be willing to see others who are also qualified and experienced. I also appreciate the complementary 2 week follow up because it alleviates any concerns about possible complications.

Very similar review to the average of those here. It is about half and half. The studio is very…read morebeautiful, everyone is nice, but it is overpriced. I have only had Dysport, nothing else and recently went to an equally if not a better location for similar injectables at the Vancouver waterfront and it was a fraction of the price. You can also find Groupons (then cross check their Yelp reviews) for a fraction of that. I usually prefer to do lasers etc when I travel because it is MUCH LESS than of the price for the same treatments in the states, but I usually get Botox at home. Overall the vibes are weird, cons of treatments (other than dangerous) aren't really shared, or alternative options for the look you want are not shared (if not sold here) similar to other reviews. I originally tried Dysport in my massetur muscles in my jaw for tension. It helped of course but I did notice slight jowling after which I found out was correlated/caused from Botox in the jaw from tiktok vids. Needless to say, it isn't addressing the underlying problem and is just a bandaid. My last appointment here, I shared I wanted to look a little lifted and refreshed mostly under my eyes. I had done lasers and microneedling in the past which helped, but was short lived. Now -- more thanks to tiktok -- I probably need to fork over for sculptra or sofwave. This will NOT be fixed by injectables. My nurse told me she could do a little cheek filer and some other filler around my face. Mind you, I'm terrified of filler. Potentially I would want a facelift down the line which I have heard can complicate that process, but mostly I don't like the bloated look, it is often so obvious and then you become blind to it, keep getting it, and look crazy. Especially in the cheeks. I already have full lips so I don't need that. It was sold as if it would even out my face and give more balance, and I thought about it, did trust the nurse, who had great texture but who's own filler was still a tad overdone, making me a little wary. It's not like Botox where it wears off over months. You're getting it "dissolved" or whatever with little lumps lying around forever, so I wanted to take the time to think about it and ended up canceling. I could see others being very pressured and trying at the appointment even though I'm sure this is as overpriced as Botox and it gives you the vibes they're trying to hit a metric. They should give you options--even if they don't offer the treatment--for the result you are looking for.

I originally came in to see Karin for lash tinting. I loved the experience but I am so glad she…read morementioned her acne services. I have struggled with acne most of my adult life. I have tried everything my doctor has prescribed me from differn to doxycycline. I have tried every over the counter medicine imaginable including proactive. Using other products I never had any results. Or if I did they would only last for a few days then my skin would break out again. I am about 20 days in to the program and my skin is already night and day different. My initial consultation was wonderful. It is a great experience to have someone personally tailor a skin care routine to your needs. There are a ton of different products she has available and she will recommend what will work best for you. I am using the face reality products and I am very pleased. If you take her advice, stay away from certain foods and chemicals, and stick to the morning and evening routine you will see results. I have literally tried everything for years and my skin has never looked better than it does now. *** UPDATE*** I have been going to see Karin monthly now for a year. My acne is GONE!! I occasional get hormonal breakout (influenced by that time of the month) and seeing her monthly is more enjoyable now. My skin continues to improve and my breakouts are less and less severe. Healing can take time but if you want results Karin has a solution.

I was traveling a lot this summer and managed to get a breakout on my face (chin area) and back. I…read moreresearched for a good place. Well I can tell you that Shannon at Clear Skin America is the real deal! I booked an hour for my face and an hour for my back. After the cleanse, exfoliating peel, extractions (not for the faint of heart) and massage, my back is 100% cleared and my chin about 80%. Now I'm on a monthly schedule with her. Shannon isn't chatty, she answers questions and she doesn't rush but gets down to business. She doesn't push product but might make a recommendation. She's amazing and I'm so glad I found her here! Book your appointment with Shannon, you won't regret it.

I've been long overdue on getting a facial and am SO glad I finally bit the bullet and went with…read moreRaquel for my first facial in years. I actually took my 13 year old son there for a teen facial and was so impressed with how his skin looked that I booked the very next day for myself! Raquel is so sweet and has a calming presence that really allows you to relax and enjoy your service. I don't know how she did it but my skin looks amazing and I can't stop peeking at it lol. You can tell she is serious about her craft and really wants to help her clients look and feel their best.

Husband drove out to Beaverton for the appointment. Door was padlocked so he called Raquel and she…read moresaid she lost her phone at the coast but had access to her MacBook. She never showed up and never notified us. She then immediately canceled the appointment. Proving she had the ability to do that. Had she canceled it we wouldn't have wasted our time driving out there. Maybe try having a little consideration for your new clients? Also he never received a call or text from her even though she had a way to answer her phone. Again had you canceled the appointment like you had the ability to do...we never would have wasted our time. Not sure why losing your phone would cause you to not be able to show up to your business. Either way you had the ability to let us know and you chose not to.

It's my first time at Massage & Spa at Bethany and I'm so glad to have discovered this place. The…read morestaff are friendly and the place is beautiful and clean. I had the best massage by Sharlene! She is amazing. She nailed it with what I was wanting out of this session which was to release tension in my neck and shoulders, but also wanting a relaxing massage. I find deep tissue too intense and not relaxing. So, her pressure was perfect and she focused on the areas I was concerned about. I didn't want it to end. I will definitely be back and book with Sharlene again. I highly recommend this place!

I emailed to purchase a gift card for my sister in law's birthday. The staff quickly replied, are…read moresuper helpful, and even included links to purchase the card online. They offered two methods of delivery- email or they will mail out a card for you if you want. They have great reviews here on Yelp! The pictures of the spa look great! I hope the Serenity Reset is exactly what my sister in law needs! Some lovely down time for rest, relaxation, and a reset!

Buyer be aware! Ask for a measurement device to actually agree on what exactly is the area to be…read moretreated when you sign up for an area as they approximate measurements at their own discretion.

I've gone twice. Got bamboozled by a special that required a pre pay. First session was painful and…read morepractitioner was rude, dismissive and unfriendly. Second time practitioner was kind but the process is unlike other places with more experienced technicians I complained after first time as it was unlike anything I had ever experienced and while people did call me and offered a free facial they refused to refund me. For the prepaid amount that was still remaining. Fine you don't want to refund for the service I received on but to force me to eat the remaining funds is extremely unprofessional and unacceptable after my experience. Would not recommend at all when there are so many other price competitive places with more experienced technicians and better customer service and products.

Used a Groupon and got an IPL laser treatment. The tech was amazing and explained everything…read morebefore and my face was glowing after. The spa was clean, service was great- loved my experience!

Sharing my overall experience how Med Spa ladies treated me so far…read more 100% true. Biased, discriminated, disrespectful. I've been a client at Celebrity Med Spa since 2022, but my experience has unfortunately been disappointing and frustrating. I initially trusted this place, but over time, I noticed a consistent lack of professionalism and a strong bias in favor of their staff often at the expense of customer care. On Women's Day, I was given the wrong package and double-charged. When I brought it to their attention, instead of acknowledging the mistake and offering an appropriate resolution, they offered me a $450 facial I didn't need. The staff was not properly trained, and my appointments were frequently canceled often at the last minute with no regard for my time or schedule. During calls to reschedule, I was repeatedly talked over and not allowed to express my concerns. One staff member continued speaking without letting me respond, and when I voiced that clients deserve to be heard, I was met with hostility. It became clear that they prioritized their team over their clients, which is concerning for any customer-focused business. When I mentioned that certain areas were left untreated during a session, the response I got was defensive "I have 20 years of experience, I know what I'm doing" instead of listening or addressing the issue. During a snowstorm, they canceled my 8:00 AM appointment with a message sent at 7:46 AM, focusing only on the safety of the staff and not even acknowledging the inconvenience to the customer. This was after I had already started driving in dangerous conditions. When I politely raised concerns about the consistent disregard and communication issues, I was told that I was the problem. The entire conversation shifted to defending staff behavior instead of addressing valid client concerns. I was essentially forced to end my service due to the lack of respect and understanding. It's disheartening to feel dismissed, talked over, and discriminated against. I also noticed a pattern where positive feedback is welcomed, but any complaint results in pushback or being made to feel unwelcome. They strongly encourage tipping and link discounts to gratuities, which feels more like pressure than appreciation. Sadly, I no longer feel comfortable returning to this spa. I hope they reflect on how they treat clients--especially those from diverse backgrounds and work on building a culture that values respectful, two-way communication. Biased, discriminated, disrespectful. For them only staff is important. They do not want their staff to fell uncomfortable. but they are totally happy to if the client is uncomfortable.

I love getting my facials here, Zoa is an amazing esthetician who is professional and personable…read more It's a relaxing place, the lobby is always well kept and Bryce at the front desk is so kind and patient. My only complaint is that as a franchise business they of course have a sales driven model that is all about service upgrades and selling product. I enjoy both when I have the funds to do so but I don't like the pressure. I also don't like the language around using "a package" as if it's a freebie; no I spent money to have that. I know it's not the employees faults though!

I'm sorry, but this was so bad, I have to say something. The guy at the front desk asked if I…read morewanted a quiet or chatty massage, and I said quiet, but my masseuse would not be silent the entire time. Every single second was filled with her talking about her cats and Disney even when I ignored her. Plus the massage itself was not good. No pressure was put on me and she kept slightly pushing her fist into my side for the majority of the massage Girl what?!

Angelica is the best! She is thorough and ensures that you are comfortable. Her space is also so…read moreclean and the decor is adorable. Highly recommend for all of your spa needs

First time customer going in for a brow wax and I left with a bleeding eyelid and uneven eye…read moreeyebrows. I did leave a message expressing my disappointment through their scheduling software and never received a reply. Now as I'm healing I have a scab forming on my eyelid and other parts of my eyebrow are raw and tender, where I was aggressively waxed.