I haven't used the drop off service so I can't say about it, but I did my laundry there about a year ago and several times in the past month & half. It has gone downhill badly since last year. It was very clean and everything worked including the change machine & air-conditioner then. I've used it at least 6 times in April & May on Saturday & Sunday mornings. The changer wouldn't work on 2 different Sunday mornings and the air-conditioner didn't work those days either. It was 73 degrees outside & 80 degrees inside before 9:00am. It is cleaner than some laundries but not even close to when I went last year. They did install a few more large washers & dryers. I'm going to try it a couple more times just in case they have been going through a temporary bad time. read more