Outstanding employees seeing me through my care following surgery with Nursing, Occupational…read moreTherapy and Physical Therapy. I can't say enough about the team that was assigned to me! My Physical Therapist was so encouraging and kind through my four weeks of at home recovery. Thank you to the amazing team I had!! Kudos to all three of you! I would highly recommend Preferred Transitions to anyone for their home health care needs. Sincerely, Marlene S.

Truly super care. Preferred Transitions came in to care for my mother-in-law after she was…read moredischarged from the hospital. Nursing, Occupational Therapy, Physical Therapy and home health aide doing their job as if thy were taking care of their own family member. Peasant, and on time. Very informative as to care and after care. Difficult part was saying goodbye to such a great team. Roger C.

Yes Five Stars. Not given lightly. My father first used this company because of a friend's…read morerecommendation a year ago. He had just had a pace-maker installed and needed help at home. Complete Private Home Care sent out various people to handle everything we needed, carefully following his Primary Care Physician's list. This included an initial consult with Sue and then Danielle the nurse in charge of all the other aides and therapists. I know their names because I had to use them again after my father ended up in the hospital again this time with pneumonia. I didn't have much experience with home health workers when I hired Complete Home Health. However because of my age (mid 50s) I have had too much experience with my friend's parent's aides and assisted living situations. Also I had to oversee aides in Texas for my grandparents. So while I had not personally hired but one aide before (freelance--without an agency--also a friend's recommendation) I do feel able to award those five stars. What sets them apart? First they are very professional. I think perhaps because they are a smaller company, they are on top of each of their clients. They always knew who I was, and who my dad was and which workers were involved in his care. The co-ordinator Jon has a handle on all the clients. Next, the Administrative nurse has a great list of caregivers she can call upon. My father had problems swallowing and was prone to inhalation pneumonia, the therapists helped him learn strategies for eating. Physical therapists taught him to get him up walking again, home assessors came for safety. Further, they took a huge load from my shoulders by communicating with my father's Primary Care Physician at Harvard, so I did not need to still be in charge of all that on top of all the rest I was in charge of. Finally, all the people were loving and I never worried someone would steal from us or hurt my dad. They demonstrated far more patience than frankly, I had left in me. They suggested intelligent solutions to home problems such as different pill containers, cutting back shrubs for ease on stairs, removing certain roll around chairs, etc. They responded Immediately, and were able to be at the house within 4 hours of suddenly learning he was being released from rehab. When I was forced to hire them for out of pocket 24 hour care, they were able to make this far more affordable by charging for blocks of hours. Because we had installed 2 Drop-cams we could see that the 24 hour aides were never more than 20 feet away. This is a fabulous company. Hire them and feel safe. If you are like me, you need it.

Complete VNA was unbelievable. They cared for my dad with the utmost professionalism and…read morecompassion. I am a registered nurse, and I was blown away with the level of communication with my family and the quality of care. I'd recommend them to anyone. Awesome agency!

This is the most reliable nursing agency in Worcester. I had such a great experience working for…read morethem. thank you

Everyone from the director to the aids was wonderful. My husband was able to stay at home until…read morehis passing with the professional, compassionate care of the amazing staff. In four years, never late or absent without notice and coverage. Our main provider became part of our extended family. I will be forever grateful.

My mother hired Home Staff to take care of my grandmother because she couldn't do it on her own,…read moreand she is very happy with the decision she made. Even grandma gets very excited to see her aide every morning, she seems very friendly and helpful. Thumbs up Home Staff! Keep up the good work..

Quality of care and compassion in doing their job is outstanding. From the nurses to the physical…read moretherapists to the occupational therapist has been outstanding. Office staff as well. Highly recommend this company in everything it offers to a patient in their home.

In November 2025, we found my family in an urgent situation requiring nursing care after my 85…read moreyear old dad had surgery. Dad should have been discharged to Rehab but due to an insurance code issue he came home. His care was beyond my skills and we needed support. (Respite RX)/Shannon came and supported my Dad with nursing care. She was professional, kind, supportive and preserved my Dad's dignity right in our home. She was flexible and provided what we needed, when we needed it! Forever grateful and have such comfort knowing she is available to support us as needed. Thank you!

Critical Care managed my midline so that I could give myself IV antibiotics rather then have to go…read moreto Worcester daily for the infusion. They'd come out once a week to check/change the dressing. The nurse would call once a week, the day before with a time frame. If they were running late, they would give me a call to keep me in the loop. They would also delivery my supplies on a weekly basis, coordinated with my nursing visits. Again, I would get a call the day before to remind me and see if I needed anything outside of the ordinary. Everyone was friendly and professional, and made things go quite smoothly.