I recently posted a one-star review for this business and was surprised and impressed to be…read morecontacted by Sean, the owner, over the weekend. He showed great interest and concern in resolving some of the issues I've had, and accepted my feedback openly. He resolved the billing dispute and we parted (from my perspective) on good terms. I listed five areas of concern in my prior review, with the billing and payment being one of the top issues: 1. Ongoing Disorganization 2. Billing & Payment Issues (resulted in inaccurate no-show charges) 4. Distracting Environment During Busy Periods 5. Divided Attention During Treatment As that is now resolved, I'm providing an improved three-star review.

I'm incredibly grateful for the care and support I have received from Christina and Geena during…read morephysical therapy.From the start they have been kind, supportive and extremely knowledgeable. What has been a very difficult and stressful situation became much more manageable because of their professionalism, encouragement, and positive attitude. Christina and Geena always took the time to listen, explain each step of the process. and make sure I felt comfortable during my therapy sessions. They consistently went above and beyond to provide exceptional care. Not only have they helped me physically, but they also have made a huge difference emotionally by creating a supportive environment. Their encouragement has kept me motivated even on the toughest days. I truly appreciate their effort, care, and compassion they have showed me throughout my recovery, and I highly recommend them to anyone needing physical therapy services. Dominic Palumbo

My fully-disabled parent had an appointment scheduled to follow up an MRI. Well, as fate would have…read moreit, the MRI got scheduled for the same day, 5 hours later. Obviously, we can't review MRI results for an MRI that hasn't happened, so I contacted the office to reschedule. I left a message with the answering service, then left several voicemails (during office hours) explaining the need to reschedule and reason, over the course of a week. When I received no response to those I even emailed through the website. No response. So a little over 24 hours before the scheduled appointment I left another office hours voicemail explaining that since I haven't heard from anyone it would be best to just cancel. The next day I received an automated message that we missed our appointment. Is this a medical practice that literally has no one checking voicemail? I am the full-time caretaker for two profoundly disabled individuals. I deal with medical appointments, doctors offices, and specialists all the time. I also have two full-time jobs, and work seven days a week to provide for those individuals. The stack of b.s. I deal with daily is sky high. The last thing I need is one provider's office adding one more thing to that stack. Caretaking someone with advanced dementia means a need for results in a reasonable amount of time, especially since medication changes are frequent. I can't wait months to forever to not hear from a provider with important medical information. So I contacted insurance, found NE Neurological, who got us in next month. Just putting that out there for anyone also in need of a responsive specialist for a loved one.

My review is based off of my experience with Dr Degrush. I needed to see a neurologist and she was…read morethe best fit for my needs. She has a way of talking to you that makes you feel at each and comfortable. I love her approach. She asked all the right questions and knew what I was going to need for treatment. I'm excited to continue treatment with her. Also, I love that instead of saying "I'm going to tell you" she says "I'm going to empower you". Top notch doc!

My loved one passed away here after a sudden illness. The decision to move to hospice care after a…read more2 week decline from a rare illness was what made the most sense for our family. The room was lovely. 90% off the care team was excellent. One nurse however does not belong here. Unfortunately this nurse delivered the news of my sisters passing-she was on duty for her final days. The support staff tries to make up for the lack of care and empathy for this one person. They have a little memorial service when your loved one leaves with the undertaker. The entire staff for the day is here. This nurse stated in the office. We received a card as well, signed by all, except this nurse. Believe me, I wish I could say one person didn't impact the rest of the wonderful care my sister received, but it did. I wish we had arranged care at home. We did need to stay on top of the medication administration. My sister's illness caused horrible terrors and startles. They were often a bit late to deliver meds meant to keep her comfortable. The chef, amazing, kind and caring. The aides, all wonderful and checked in with empathy often. We did share our concerns and expected a follow up call that never came. If you can't be here around the clock with your loved one, I do not recommend.

My dad had a short stay at Rose Monahan before passing. I cannot express the gratitude I feel…read moretowards the staff there. The setting is peaceful, the staff are caring, and in his final days he was at peace. Deep thanks to all the staff there.

I will leave my 5 star review for my therapist on the alternate site because I believe he is a…read morefantastic provider. But this review is for your billing department. The sarcastic, rude attitude from multiple employees in the billing department is disappointing. Even the manager "D" had such an attitude with absolutely no understanding or remembering that I am the patient who is experiencing a medical condition with enormous amounts of medical bills that I am trying to get covered. There was absolutely no empathy. As a healthcare professional myself, It was quite disturbing that these individuals communicate with patients.

They are wonderfully caring and helpful. Matt is a great PT and has fixed some serious problems for…read moreme and everyone there is nice and kind.

Clean. Organized. Good OT. Great staff. You could trust nurses. Very nice and friendly…read more Communicated well with me about my Mom. Knew what to do and when to send her to hospital. I have nothing bad to say.

Absolutely disgusted with administration! Family member has been there few times for rehab- wanted…read morehim to return after recent hospital stay and was told by administration that the antibiotics he is on are to expensive and they would not make enough profit on him so they could not accept him! WHAT?!?! No beds a available at any local facilities so we are now trying to find somewhere to place him To deny someone the care they need because you won't make enough money is absurd!

I am my mothers primary care taker and today she had an appointment with Dr. Stan, an amazing…read morephysician and a very kind and compassionate man. My mother is disabled and uses a wheelchair so she requires special transportation. Today the service we use was running an hour late and because I go on the bus with her to get her on and off the bus, I was stuck there unable to get to my daughters school to pick her up on time unless something extraordinary happened. I was running requests on uber and lyft and no one was interested in my short ride home to get my car. I went in to tell the staff what I was going through and they all seemed like they were about to grab their keys or find some way to help me out however the manager Ewa appeared as if she were an angel and introduced herself. She was just getting done with her day and without hesitation said she would drive me to my house next to the main Harrington hospital in Southbridge so I could get my daughter and quickly return to Harrington Charlton to get my mom on the bus and home. This is the type of compassion you rarely see in the medical industry. THANK YOU EWA!

What a Blessing to the surrounding communities.I took my wife here on Easter morning for she was…read morebattling a sinus infection. If not for this wonderful Urgent Care clinic she would of had to suffer for another day to contact her doctor and perhaps have to wait several more days for the appointment. But thank God Almighty that we were able to come here and she was Quickly brought in and diagnosed By Dr.Gherardi and his Excellent team. We were in and out in less than 20 minutes. We have been here several other times with no complaints at all. Thanks you Dr. Gherardi and your Excellent staff. My wife is home and resting well and on the fast track to recovery.

My brother Geno has been here twice and both times he has received the best care! He was treated…read morewith compassion, kindness and respect by everyone here, especially Sharday and Syrena. Thank you all for what you do for the patients here. Being a former caregiver I know it can sometimes be a difficult job. Valerie Saunders

Rehab Staff is great. Nursing staff is wonderful but understaffed and over worked. Day CNAs are…read moregood. Night CNAs just sleep in chairs all night. That Administrative staff could not be worse! the "Anti"Social workers are horrible. the Director of Nursing is an over paid gorilla. PT and OT and the L{Ns are the only things making the place bearable. Family members cannot get in contact with anyone on the staff and the Administrator spends more time walking the parking lot looking for parking violations than worrying about running the facility.God forbid you should be a lucid patient and expect to be treated kike a human being not just a check from Medicare. I won't even get into the fraud that they commit there. Dr. charged for visits he never performed. for a year and 1/2!