My mother is elderly and the Lackawanna Agency on Aging provided her with caretakers twice a week…read morefrom In Home Personal Care Services. She was involved with this service for over a year and had numerous issued with the service because they employ many incompetant and dishonest personnel. The caretakers would cancel last minute or just not show with no phone call. This happened over a dozen times. My mother several weeks with no assistance. One of her caretakers would show up and immediately tell her she needed to run a personal errand and leave for an hour almost EVERY time and she was only supposed to be there two hours! My mother is very sweet and never questioned the caretaker about it and didn't tell me about what was occuring until weeks later. The last caretaker placed my mother in the shower. When she left for the day, my mother found her purse rummaged through and her wallet missing. There is currently an active police investigation. However, the manager of In Home Personal Care, Jerry, refused to terminate or even suspend this employee as she stole from an elderly client. I call Jerry to speak to him about all of the issues listed above and he was incredible unprofessional, callous and rude! Total incompetance! DO NOT USE THIS SERVICE UNDER ANY CIRCUMSTANCES!

From the owner: In Home Personal Care Services Inc provides in-home care, personal care and respite care to the…read moreMoosic, PA area.

In July I was looking for a home Healthcare agency for my quadrapalegic son. Latish (owner)…read morefinally came after canceling twice and was late. (THAT should have been a warning sign) she wanted to take on this case herself. She started the following week. Latish was late every day n called out within the first week. I had to talk with her about how unacceptable this was and how bad this was being owner and operator. She was then on time every day. Things were going well. Labor day weekend came she did her Saturday shift we chatted and laughed through out the day. She reached out via txt on monday saying ill see you Tuesday and ill have your check. Tuesday morning 9/5/23 i woke up to see her txt saying she was having her brakes replaced (mind you this was an excuse used 1 month prior) i asked if she was coming n she said no. I asked if she was sending someone to cover she she said no. Finally she says via txt Saturday that passed was her last day as well as mine (as i am on the waiver program for my son) she said it did not benefit her in any way . Please be wary of using this ompany as the owner had no decency or consideration.

From the owner: Founded in 2019 Golden Years Direct Home Care is a fully operational home care agency prepared to…read moreprovide our community with high quality care and compassion.

They coordinated well with the state agency without hassle and lived up to their promises.read more

I was prescribed a CPAP machine two weeks ago , called and left two messages for the therapist and…read morestill no response or follow up. WOULD NOT do business with.

I was SO IMPRESSED with Genell when she came to my Mother's house to meet her along with my sister…read moreand myself. She seemed very professional and understanding of our need to find someone to help with caring for our Mother who not only was a professional, but also understood the individual personality needs of MOM as well. Genell assured us that she would hand-pick the associate and bring her to our house herself for an interview. Well, that is where the professionalism stopped. I called the office on a SATURDAY AFTERNOON to HIRE the chosen candidate for the next day. Given that they are SUPPOSEDLY OPEN 24/7 this should not have been a problem. Genell was impossible to be reached, I called and spoke with someone from the office THREE TIMES ON SATURDAY, who PROMISED ME that she would FIND GENELL who NEVER GOT BACK TO ME UNTIL 11:00 A.M. THE FOLLOWING MONDAY MORNING, and NO ONE ELSE bothered to get back to me on the Sunday that I requested the hrpelp for either. The explanation I got from Genell was that she was at the PITTSTON TOMATO FESTIVAL, and she did not have her WORK PHONE WITH HER, and even though the WOMAN from the office told me she would GO THERE AND FIND HER, she did not have any time to RETURN A CALL ANYWAY ! I find the entire experience with this staff not only TOTALLY UNPROFESSIONAL, BUT UNCONSCIONABLE AS WELL. And, I will PREFER TO NOT LET THEM TAKE CARE OF MY MOTHER.

From the owner: Preferred Care at Home of Wyoming Valley is the preferred Home Health Agency of Luzerne and…read moreLackawanna Counties! Having received numerous awards for its exemplary achievements for services rendered within these counties!

Lewisburg team is the best! The office staff are always there to help the answer all my questions…read morean they are very resourceful .They have listen to me an left me cry in there ear,never said call back later im busy,they listened. I LOVE BEING AN ANGEL.So proud of the ppl on the other end of the phone.Thanks for being such awesome lewisburg angels staff.

My name is Joe Nespoli…read more My wife Connie and I were clients of Visiting Angels during her struggles with Lewy Body Dementia. She passed two years ago, it was a tragic and difficult time for our family. For the last two years of her life Visiting Angels sent us several competent caregivers and one very special one, Kristen Hill. She spent almost two years with Connie and the love, kindness and compassion she demonstrated on a daily basis was a great blessing to our family. Knowing that I could totally trust my wife with Kristen enabled me to have a life outside of being a caregiver, and energize me to deal with an heart wrenching and life changing situation. When my wife's disease reached a stage where we felt we could no longer deal with it at home, we placed here in an assisted living facility. It was a failed experiment that lasted 2 months, before we realized it was time to bring her home for good. Once again during this difficult time of transition Visiting Angels came to our aid. Connie was not getting the care she needed at the facility, and for the two weeks it took to arrange for her to come home, Kristen spent every day with her there giving her the individual care she needed. I was mostly there as well but it was so much less terrifying to have Kristen there with us. Also the pain of leaving was made easier knowing that when I left Connie was not alone but in the care of someone who loved her. When Connie came home, Visiting Angels provided us with another angel in her own right, Zonia Adams, our live-in. This women took total control in handling such a scary and sad time. Her care of Connie was meticulous, in the bathing, the feeding, and sitting with her during her night time terrors, she never woke me for help one time, depriving herself of sleep to sit with my wife. She loved Connie it was plain to see, and she grew to love our entire family just as Kristen had. Kristen remained as a part time caregiver and together these two wonderful women allowed us to keep Connie at home until she passed. It would not have been possible without them; I will be forever grateful; with their help I can look back on a difficult time without guilt or regret: we will always consider them as family. There were several phone conversations with other people in the office as well. They were voices without a face, but I have very warm sentiments towards them. They were so very accommodating dealing with the unexpected scheduling surprises that inevitably come with this type of situation, as well as some problems we might have had with other caregivers, which is also inevitable. It was so very comforting to hear genuine compassion in the voices of the people you were counting on to help you deal with an almost impossible situation. In closing it is not feasible to describe the heartbreak of dealing with this disease, or the challenges of watching someone you love die, in this review. Suffice it to say Visiting Angels, allowed us to endure this journey with grace and love. I'm not certain how we would have managed without them. In our situation, I can state with all honesty, they really were a gift from God, they were His angels.

Employees have not been paid in over 3weeks!! Some clients have been put in 24hour nursing homes…read morebecause of employees not returning to work because they aren't getting paid this is so wrong on so many levels shame on them they tell us to turn in timesheets and say we will be paid for the27th on the 3rd and for the 3rd on the 10th they don't even deserve that one star

From the owner: Sweet Home Healthcare specializes in reliable services to those & their loved ones who are faced…read morewith illness, recovery, or diminished ability to care for themselves. Sweet Home Healthcare is dedicated to the provision of holistic quality care within the home. Nurses collaborate with clients, families, physicians and other members of the healthcare team in order to meet the individualized physical and emotional needs of each person served.

Marywood Heights has agreed to bump my mom (who is not on the waiting list) to the top of the…read morewaiting list just because my sister knows someone there. How is this fair to someone who's on the waiting list for years? Where's the integrity? Do residents who "know someone" get better care over a resident who doesn't know someone.

From the owner: When you're in need of care, Marywood Heights offers compelling benefits you won't find elsewhere.read more

Compared to LVH, this is the best care you could receive in Scranton. 5 stars in Lackawanna county,…read moreprobably 3 if compared nationally. They took care of my mom which is more than I can say about Lehigh Valley Hospital in Dickson city. They completely dismissed and discounted my mother's complaints and sent her home with a broken bone in her spine. Fortunately, the doctor's here took a fresh look and found this fracture and a couple other problems that had been ignored by her other primary care doctors. The ER Dr. White was amazing and had wonderful bedside manner. He actually seemed to care, how incredible is that?! Nothing like getting a full explanation on the current care and future plan for helping my mother get out of the hospital and continue on in her golden years. Everyone was great during our visit to the ER and we appreciate all the loving care my mother received here.

Okay. This is a hit-or-miss when it comes to emergencies, but for the most part, I received decent…read morecare here and all the necessary testing was done. Superior to Dickson City LVHN where I was treated like a liar when I fractured my leg. Thank you GCMC.