I was SO IMPRESSED with Genell when she came to my Mother's house to meet her along with my sister…read moreand myself. She seemed very professional and understanding of our need to find someone to help with caring for our Mother who not only was a professional, but also understood the individual personality needs of MOM as well. Genell assured us that she would hand-pick the associate and bring her to our house herself for an interview. Well, that is where the professionalism stopped. I called the office on a SATURDAY AFTERNOON to HIRE the chosen candidate for the next day. Given that they are SUPPOSEDLY OPEN 24/7 this should not have been a problem. Genell was impossible to be reached, I called and spoke with someone from the office THREE TIMES ON SATURDAY, who PROMISED ME that she would FIND GENELL who NEVER GOT BACK TO ME UNTIL 11:00 A.M. THE FOLLOWING MONDAY MORNING, and NO ONE ELSE bothered to get back to me on the Sunday that I requested the hrpelp for either. The explanation I got from Genell was that she was at the PITTSTON TOMATO FESTIVAL, and she did not have her WORK PHONE WITH HER, and even though the WOMAN from the office told me she would GO THERE AND FIND HER, she did not have any time to RETURN A CALL ANYWAY ! I find the entire experience with this staff not only TOTALLY UNPROFESSIONAL, BUT UNCONSCIONABLE AS WELL. And, I will PREFER TO NOT LET THEM TAKE CARE OF MY MOTHER.

From the owner: Preferred Care at Home of Wyoming Valley is the preferred Home Health Agency of Luzerne and…read moreLackawanna Counties! Having received numerous awards for its exemplary achievements for services rendered within these counties!

Our family lost our mother in March of 2019. She was an amazing woman who never let anything rise…read moreabove her top priority of caring for her family, especially my father, Bill. My father is a disabled veteran with crippling arthritis and knee problems and a multitude of health issues and needs. He is a diabetic that requires insulin, has lymphedema that requires daily treatments, needs medications four times per day and after a two serious falls, required someone to be with him while he transferred from chair to walker, walker to bed, etc. My father was from a generation where his wife cooked, cleaned, raised us at home, gave us baths at night, did the laundry, went shopping and had dinner on the table when he got home from work. As we grew up and moved on, my father grew older and his world became smaller as his ailments and medical needs became his focus. My mother took care of him with tireless effort, literally, up to the moment that she died. When she passed, he was lost. With our family spread across the globe (literally) and having families of our own, caring for my father was an impossibility given the degree of care that he requires. We were referred to Visiting Angels who came to meet and evaluate my father and had him set up with care givers within a week. It was an adjustment for my father going from a doting wife who cared for his every emotional and physical need to have caregivers who he did not know come to his home to cook and care for him, but he adjusted and accepted that this was his new reality. We watched this unfold and took great comfort in knowing he was receiving the care that he needed. There were some bumps along the way, which I sheepishly have to admit were caused mostly by my father's attempts trying to alter a situation to get his way instead of what was safe and necessary. These situations were mitigated with great communication between my family, my dad and from Visiting Angels and resolved. Over the last year, his mobility has declined. He went from requiring 12 hours a day of care to 24 hour care after falling in his bedroom at night while alone. He injured his shoulder, but Visiting Angels was even able to provide a care giver for several hours at night during the week while he was in his rehab center for companionship. When we realized we needed 24 hour care, Visiting Angels amazed us with their ability to provide a live-in care giver. This allowed my father to fall into a daily routine with the same person (something extremely important to him). He found it very comforting to get to know someone who also got to know him. Unfortunately this scenario ended yesterday as my father, regrettably, has reached the point that he requires multiple people to transfer him which would put any single caregiver at risk so he has to be placed in a nursing home. We had to say goodbye to Kristin, his most recent and utterly amazing live-in care giver. She was sweet, caring, a wonderful cook and dedicated and was very much part of the family. If it weren't for Visiting Angels, my father would have probably ended up in a nursing home or an extended care facility immediately after his wife's death which would have been devastating as he would have had to say goodbye to her and to the life he had always known at home all at once. However, Visiting Angels provided the means for him to stay at home, provide amazing care which allowed him to continue his life as normally as possible. No one could ever replace my mom, but Visiting Angels gave us all peace of mind knowing they were providing the care we wanted to be able to provide my father on our own, but couldn't. Visiting Angels gave my father the ability to carry on with his life for over a a year in the comfort of his home. I highly recommend them.

Visiting Angels pairs clients perfectly with caregivers consider them for your loved one. You…read morewon't be disappointed.

I have been with Cawley for years. With each medical difficulty I have run into, they have been…read morehelpful with managing chronic pain and strengthening. I have come back to them 3 times on a walker and have gained back enough strength each time for me to continue to walk, without a walker, and be as mobile as possible. The staff is fantastic (of course some shine brighter)... understanding, compassionate, improvement driven, encouraging and kind. I would not have come as far as I have without them. I am extremely grateful! I will continue to improve with their consistent treatment and my personal dedication to my health.

Wonderful work from Dakota he took great care and did a fantastic massage! One of a kind and…read moreI highly recommend. Thank you Dakota!

Dishonest, disrespectful and disturbed. Inviting these people into your home is like inviting in a…read moreswarm of locust. I'm an 86-year-old woman in a wheelchair. All of their caregivers, with the exception of two, stole housewares, clothes, and even an overhead light fixture and switch. Apparently one of them was very mechanically inclined, and removed hasp locks, which were not affixed with one-way screws. When I approached the field supervisor, she denied all my allegations by claiming that I had dementia. To confirm her claim, she called a team to administer a mental status examination, which I passed. They further harassed me by calling, without my permission, one of my healthcare providers as well as a retirement community that I am considering moving to. They obviously do not do sufficient background checks.

They want u to pay your own way there, don't feed u nothing m, job not guarantee so if u go there u…read morecan be wasting your time, but have health insurance