Five stars!!! We hired Visiting Angels to care for my mother-in-law after knee replacement surgery, and they helped her so much!! She started with 24 hour care and they worked with us to reduce the time as she got better. All the caregivers were very good to her, and we couldn't have asked for more. They helped her with her walking, made her meals, took her to therapy appointments and reminded her to take her medications. If we have the need again, we will definitely hire Visiting Angels! read more

I would give zero stars if I could. This service is a joke. My mother set up 2 weeks of care for my disabled sister (Weeks in advance) because she had to have surgery, in which all was covered per Nancy at Visiting Angels. The first day the caregiver came and seemed very nice, however she went to lunch and never came back. She left my sister in her bed, out of her wheelchair. Thank God a family friend was there as well to get my sister out of bed and back into her wheelchair. My mother just being out of surgery couldn't handle any of this. When speaking with Melissa, (because at this point Nancy has also disappeared) she continued to say, "we are looking for a replacement". Which is strange because they had several other caregivers scheduled for other days so why was NO days covered now when only 1 caregiver disappeared. They had no excuse. I called for another update the same day it happened, and everyone had gone home for the day (at 4pm)! After much frustration we had to continuously call them for an update which they didn't have. So, Melissa gave us another agency to call and just told us to call them ourselves. Just completely dropping us. No urgency whatsoever. We did call said Agency and they had care for us within hours and updated us every 15 minutes and also covered the rest of the 2 weeks. I WOULD NOT RECOMMEND VISITING ANGELS. They will leave you high and dry with no explanation and leave your loved one in a compromising and possibly dangerous situation alone. Come to find out that 4 of their caregivers recently walked out as well. read more

I believe I called and spoke to Melanie to find out if they could help me . I am fairly young and in good health I was just having a medical check in which I would be put to sleep and needed someone to sit in the waiting room and drive me home . She was so nice and referred me to Envoy America! They worked out great. Thank you Visiting Angels for helping me with an alternative! read more

Visiting Angels has sent me an ANGEL. My caregiver is so much more than a caregiver. My health and physical well being has improved since the day my Angel came into my home. My mental state has become more clear and open. I have COPD, and my angel started me back on my Nebulizer and medication to improve my breathing. (I stopped using my Nebulizer). Also my swollen foot has gone away! No more pain in my foot or discomfort. My little Angel cooks me the best meals and they are very healthy for me. She also helps me exercise during that day, and I feel so much better. My caregiver is irreplaceable. Donald J. read more

When I went into the hospital for a short stay I needed someone just to be a companion for my husband. The people sent out were personable, professional and a great comfort to me. They brought him to the hospital to visit me and again when I was discharged and needed a ride home. Some reviews are negative but we had a very positive experience. I would recommend them to anyone needing light caregiving. read more

As I travel for a living and have had my 89-year old mother living with me for the past 11 years, I have dealt with a number caregiving agencies. Visiting Angels of Scottsdale leaves much to be desired: 1. No consistency in caregivers, new ones all the time, dozens of excuses why we couldn't have the ones my mother clicked with on a more consistent basis. This never allowed my mother to build rapport/a relationship with any of them-- no warmth, conversations, camaraderie with any one caregiver on a consistent basis. They blamed the inconsistency on the fact that we asked for a varying schedule-- 4 hours daily when I was in town and 11 hours daily while out of town. "Some Angels don't want to work 4 hours, some don't want 11 hours" we were told. They don't manage their employees effectively, letting the caregivers dictate their schedules to the company rather than the other way around. We joked that the schedule was like Forrest Gump's "box of chocolates"-- you just never know what you're going to get from day to day. This was by far the #1 drawback of using Visiting Angels, a drawback that had many negative ripple effects in their service. Having to travel extensively for a living, instead of having peace of mind, I was always on pins and needles wondering what new persons are in my house. 2. Caregivers left my mother's bathroom a mess while they sat and watched TV or texted in their phones. One time they made bacon and left the kitchen floor sticky and stovetop covered in spattered grease for me to clean up. Upon my mom asking an angel to vacuum the carpet, she was told, "I'm here to take care of you, not vacuum." When we expressed concern that "light housekeeping" duties were not being done, we were told to hire a maid if we expected "deep-cleaning". We never expected deep cleaning, just simply to clean up after themselves. 3. Caregivers let food-- peaches, cherry pie, lettuce, etc-- spoil before offering it to my mom for consumption. There were so many different caregivers sent to our house that no one caregiver could monitor what's in the refrigerator. We wasted a lot of good as a result. We asked that the Angels communicate to one another from shift to shift. If one made spaghetti for dinner and there were leftovers, write it on the white board on the fridge so the next day's angel could use it up. In 7 months, no communication between shifts ever occurred, despite our bringing it up TWICE as an opportunity for improvement. 4. We made abundantly clear from the get go that any angel sent to our house must be able to drive my mom's car-- a Lincoln town car. Instead, my mom missed a doctor's appointment (and we were charged $50) because that day's angel refused to drive her car. On another day, my mom begged to be taken out for a haircut and nail treatment, only to be refused because the caregiver would not drive her car. Why did they keep sending personnel who wouldn't drive her car when we made that one of the stipulations from the beginning. 5. I gave the agency a detailed four-page list of caregiving expectations and instructions including trash day, mail collection, mom's idiosyncrasies, etc to make it easier on the caregiver in my absence. None of them apparently ever read it in advance of coming to the house. 6. One day I was working in my home office. I noticed a couple of hours had gone by and I hadn't heard any conversation or noise coming from the living room where my mom and her caregiver were sitting. I peeked in to find my mom asleep and the caregiver texting and watching tv-- no stimulation, no conversation, no rapport, no camaraderie, no friendship. 7. I told the care coordinator that my mom's physical therapist left some simple written exercises for the Angels to do with my mom to keep her ambulatory for 15 minutes a day. Only once did an angel do the exercises with her in an 11 hour shift. I could go on and on and on. The worst thing is that we gave the agency TWO opportunities to improve by reviewing our concerns in detail. Nothing we discussed ever improved. Not one thing. After much heartache, today we have terminated all services and engaged the services of another agency. read more

I am a caregiver for Visiting Angels. I feel very privileged to be a caregiver. You have an opportunity to brighten people's day by the companionship you offer and the help you give to help them with their daily needs. Visiting Angels is a great company that allows me to provide this care. I also have had a unique position to have hired Visiting Angels to help with my mother in law who for a time lived in our home. The caregivers that came into my home, cared for my mother in law, the way I did, and provided me the time to get my own errands done to make my life easier. I recommend calling Visiting Angels today to see if the company would be good for you and your loved ones. read more

Visiting Angels has provided a great opportunity for me to return to the workforce after 17 years as a stay at home mom. The flexibility I have to work while still maintaining the other priorities in my life is exactly what I was looking for. They found a great situation for me that is highly compatible for my needs and personality. I definitely recommend this as an ideal situation for anyone looking to get back into the workforce either full or part time. read more

What a great company to have to help families with their loved ones. Our family used their service to take care of our aunt. They started with minimal hours and continued with us through her transition of needs. She ultimately had a live in with her 24 hours a day 7 days a week. They made the process easy and we always felt our loved one was taken care. As a family member I can't tell you what a huge relief for our family. We can't begin to thank them enough for there care of not just our aunt but our family as well. We would defiantly recommend visiting angles to anyone who needs help. read more

Vising Angels are truly Angels. My Mother In Law receives the best care from this tam of angels. It was full time job making sure my mother in law received the care she needed. With our Visiting Angel we get not only a valued care taker but someone who is a friend - a companion. We know she is in the best care both medically speaking and from a personal level. What we balanced between 2 people they took care of without any stress. They get her to doctors appointments, monitor her overall health and keep on eye on the house for day to day items that required us sorting out daily. Our angels allowed us to take a vacation and know that if something truly was needed they could communicate the needs. We had the freedom to handle things across the world without worrying that we were cutting corners on care. As our schedules flex so does their team. Visiting Angels have made our lives better and my Mother In Law would not be in her home today without their added care. I cannot say enough how much this team from scheduling to the care takes themselves make our lives fuller, calm and a lot less stressful. Thank you Visiting Angels. read more