My wife bought me a TV from this company for Christmas only to open it and find it was damaged, so we took it back and they told us we hade to report the damage within 24 hours from date of purchase and there's nothing they can do. $2500 paper weight. What kind of policy is that ...... read more

HORRIBLE experience. The customer service is awful, the staff aren't knowledgeable. I bought a SHARP tv last night from VISIONS and needed to return it because the brand is garbage, the tv is very slow, horrible quality, not esthetically pleasing, speakers are painful and has apps from India and Asia.... Not Canadian or US apps. I called first to make sure I wouldn't have troubles returning. The man that first answered the phone was Curtis (who should get a different job as seems like a smart kid and has the ability to get a more significant career) initially told me the tv is crap because I need to upgrade to a higher internet speed when I already have the highest speed of internet. Then goes on to tell me I can't return due to the coronavirus. I said "it's defective," he still said "nope still can't." Placed me on hold and came back to say he had to turn the tv on to try and solve the issue and see what I was talking about -- then I would be able to do an EXCHANGE for another TV in the store... NOT A REFUND. I had to ask to speak to his manager 3 times and be put on hold for 5 min intervals until the manager finally came on the phone. The manager was NO BETTER. Gets on the phone with an abrupt "HI!", doesn't introduce himself like a manager should. Accuses me of harassing them and said he won't return it at all if I don't change my attitude. Bottom line, I finally returned the tv and got my money back after putting up a fight that was unnecessary. This shouldn't have even been a discussion, 1 day later with the receipt, the box, and packaging in new condition. I should be able to just return without a fight. I DO NOT recommend VISIONS electronics on Rochdale neither do I recommend the TV brand SHARP. If you want a great quality tv for the same price range that is significantly better quality, go to Best Buy and get an Insignia. Great customer service as well! read more

Bought a TV there last night, Blair (the guy with the New Zealand accent) was wicked informed. I have never met a sales person that knows the product and industry inside and out, good on Visions for getting experience and quality sales staff. It was Blair's SECOND day on the job (albeit he had years of experience from NZ) and he killed it. I tried to stump the guy, I did my research on 4k TV's so that i didn't get bulldozed by stats and tech info and Blair absolutely knocked the customer experience out of the park hes like a walking tv comparison calculator on every detail large or small (with no cheat sheets). I have been in sales for a long time, Blair's approach was excellent so much so that it has prompted me to write my first google review ever. It should also be noted that Chase the manager gave me a rocking good deal over the phone (as i was price checking from store to store). Visions Victoria Ave was $200 cheaper than Best Buy! I basically had Blair pinned to the wall on price before I got there so it was the expertise and industry knowledge that I needed and that is exactly what I got. You simply cannot get that from an inexperienced sales person at Future Shop or Best Buy. In Short- I went to visions to evaluate the price that was unbeatable over the phone (literally could not believe the guy on the phone). I found an excellent sales team that was the deciding factor in my purchase 10/10!!! I would purchase at Visions East again, and I plan too! read more

Visions... the worst name in customer service. We purchased and paid for a full bluetooth plus installation package at the Albert Street store. We were booked for the installation 11 days later at the Victoria Street store. When my husband went to pick up his truck he was told the salesperson at the other store made a mistake, did not charge him enough for the install, and in order to get his truck he needed to pay an additional $100. He asked to speak to the manager who essentially told him this is not their problem, pay up. If you have a problem you need to go to the Albert Street store. John asked him if the manager was wiling to lose a potential repeat customer (we are electronic junkies) over $100. The manager said I am sorry you feel that way but, once again, it is not our problem. So, I call the 1-800 "Customer Service Line" and speak to Jim. Who proceeds be rude, condescending, interupts me (becase I interupted him). I asked to speak to his supervisor. He tells me he is the supervisor. I end up hanging up with a very curt "thank you". I tried calling Head Office - only to get automated messages and voicemail. I send an email, and of course, shockingly (NOT!) I have yet to receive any type of response. Visions advertises a 100% Customer Satisfaction guarantee. The lack of customer service and actually listening and responding in an effective manner is sorely lacking. Not sure who gave you the title of "Best Name in Electronics" but we could not disagree more. read more

Don't shop here. worst customer service ever. I was in the store for a total of 15 seconds and just left.