Matt took good care of us when we opened a new checking account. And we like the fact that Cap Fed…read moresponsors the Good News stories in CJ Online.

I've been a customer for over 20 years. I've had good service overall at this location. They…read moredon't have very many teller windows. There have been a few exceptions where service was slow, but given the circumstances, I understood. There is one ATM at the drive through and one ATM just inside the business. Access to the location is easy from Fairlawn or 21st street.

Came here today for a few reasons and made an appointment. I met with Sue O'Brien and she was just…read moreso lovely. She answered all my questions and provided information I needed to open a checking account as well as a CD account. She was patient and friendly. The process was pretty easy, and I am looking forward to seeing how the CD works. I love that this bank location is close to my home and available in other states. Thanks Sue!

Do NOT use this bank. They have no control over your money. The ATM 'rebooted' while I was making a…read moredeposit and it is going to take 2 weeks to get my money, because they use some terrible 3rd party ATM. I thought this bank would be on charge of my money but against my wishes, they are handing my money to a third party. If I knew they were this feckless when it cane to my money, I would never have opened an account here. You've been warned.

I've been with cfcu for a long time they know how to accommodate and help their members. I have…read morenever had a rude, discourteous, or unprofessional person from any of the branches I use. Being that I do family business in two states, that means a lot to me.

I wish there was a 10 star option, first I'd like to give a very special thank you to Darion, she…read morehas now helped me save a lot of money for the 2nd time. Darion has made each transaction easy and quick. I appreciate her attention to detail and kindness! My husband and I had an auto loan with usaa where we have banked for over 20 years, she was able to cut our interest rate in 1/2 well more than half!!! Switching to CFCU is a no brainer at this point. I highly recommend CFCU and Darion!! Bonus, I get to continue my education because of the money I'm saving without taking out student loans!!

Great personal service at Silver Lake Bank! When an unusual…read morecharge showed up on my debit card, their automatic fraud alert kicked in with a text message to verify that the charge was legitimate. The following day, a staff member followed up with a phone call. It was a legitimate annual charge, but it's great to see they are watching out for their customers. We never got that kind of service at any other financial institution. I'm a fan!

Horrible bank and rude staff. They want you to call for permission to use your own money and…read moredecline transactions when there is money in the account. Told us to go somewhere else.

I decided to refinance a new car loan so I went back to Envista Credit Union, which I had had…read moreprevious loans before. Makayla C. was so knowledgeable and went above and beyond to make the whole process smooth and easy throughout!! I appreciate her, making me feel like she took a personal interest in assisting me. Thank you Makayla I highly recommend Envista Credit Union for your banking needs and future loans

I am giving a 5 star rating to Cassandra Holm, Operations Manager. My husband and I recently…read moretransferred two IRA's from other banks to Envista. There was a major screw up on everything at the time and our money wound up sitting in the wrong accounts for some time, not actually accumulating anything. I won't mention names or locations here because we did receive a gift card and an apology from them. It took a little while and we made several phone calls but we eventually got connected with Cassandra and she was a champ. She took control, tracked everything down and set everything straight immediately. I hope this review showcases Cassandra and her skills and also puts Envista on notice that there are some issues that need to be addressed in training of staff.

Most difficult business relationshup in my life. my husband and l bought a home the loan was sold…read moreto Corefirst never got a single statement in over 18 years so we have an amortization sch and we're unaware that they changed our interest 2011. They charged most interest up front as do most loans then in 2011 started an Autosplit program charging more interest up front again! No explanation as to why. Also I asked for a look at the massive interest charged compared to my contact and NO assistance was offered. So l contacted the FDIC whom agreed that an issue existed but since the loan was in my husband's name ONLY that nothing could be done. They refused to put my name on the loan seven aftee my husband passed away...now l know why...their manipulation knows No Bounds. Run from this bank!!!!! Rebecca T

Customer service is rude. They only conduct their transfer pulls twice a day at 9AM and 5 PM so if…read moreyou pay extra for a wire transfer it will still take a long time to receive the money from another source. The online banking is terrible and doesn't work on many instances.

I am very disappointed in how Azura Credit Union handled my auto loan account and a simple goodwill…read morerequest. A late payment was reported that was not a true missed payment, but a small carryover after my spouse tried to set up bi-weekly payments. This account has been active for 3 years without any issues, and this is the only blemish on the record. All payments since have been made in full and on time. When my spouse called to clarify, the Loan Manager hung up on her. We then emailed several times, but those messages were ignored after we asked for documentation of Azura's own records. Finally, we wrote to the CEO and Board of Directors, only to receive a form denial. What troubles me most is that Azura promotes values like integrity, accountability, and commitment to members, but our experience did not reflect those values at all. Instead of fairness and open communication, we were met with dismissive treatment and silence. If you are considering Azura, be aware that while they speak about member service, our experience showed the opposite. We expected professionalism and accountability, and unfortunately, did not see either.

If you like waiting on hold this bank is for you. Three calls all total over an hour and a half in…read morethe que. Ask for a Supervisor on hold some more.........

This is the worst bank I have ever used as a business person. I was Banking with Capital City and…read moreit was acquired by Capital Federal. Highly incompetent personal. Had one branch manager screw up a wire and promised me a wire would be sent on Saturday, which the Fed Reserve doesn't process wires on weekends,,,and she was a branch manager. The people that work there are not trained very well. It is so impossible to get anyone of significance to speak with as they leave all communications to their online banking or the untrained an ignorant front-line workers. The worst banking experience in my 25+ years of banking. Let's see how difficult they make it to close my accounts there....

I was a long-time customer of Capital City Bank. When they were purchased by Capital Federal Bank…read moremy checking, savings, mortgage, and auto loan were all rolled over to Cap Fed. The differences are stark: Cap Fed charges more and higher fees for everything in a seemingly predatory fashion. Their online banking is an outdated joke (nearly 2 years in and after several inquires the system still doesn't show my savings account). I wish they, what seems the worst bank, had not bought the best bank in Topeka. I will not be a customer much longer.

Easy to work with and very helpful. Good local bank!read more

The cashier named Amber on 29th and Gage in Topeka lied to me when she opened up my checking…read moreaccounts. She also gave out information on my husbands car loan that was not authorized. Her demeanor is snotty and stuck up. She does not care about the customer or people in general. She was very unprofessional over the phone. DO NOT BANK AT THIS BANK. THEY CANNOT BE TRUSTED WITH YOUR MONEY OR YOUR INFORMATION.

The bank staff here are always super friendly and helpful!!! I love that they are a local bank and…read moreare always there to help their customers!!!