Customer Service has gone downhill. My glasses were ready OVER SIX WEEKS and NO ONE CALLED. They…read more"claim" that their system contact me -- blame the system of course -- but I have NO CALLS and no texts from the day they claim I was contacted. After a decade of going here, I will NEVER go back. You lost a customer today because not one single person apologized or would even consider that YOUR SYSTEM had a glitch. Also, people LITERALLY standing around. How about have a REAL HUMAN call when glasses are ready to be picked up. It's so easy to blame technology. Customer Service is a lost art and now this office has lost it too.

Love Eye Care on Gore! I've been going there for over 25 years! My kiddos for 10 years! The staff…read moreis always so amazing, helpful, and professional! Never ever had an issue, and if anything does happen while there are getting an adjustment they either fix it on the spot or order new items! There's a reason why they are always so booked....its because they are great and the best!

Best decision ever to come here. Doc Flint is the absolute best optometrist I've seen in my 30…read moreyears of corrective wear. The office is clean and welcoming. The receptionists are all super friendly. Great experience.

I live in Lawton Oklahoma (not Calif) Dr Head has been in the Lawton area for years. I went to…read moreFamily Eye Clinic 3 months after cataract surgery. He took time to explain every condition I have with my eyes and explained how he aims to provide every patient with 20/20 vision, using corrective lenses. His lab is on site so you get your glasses very quickly and he's on-call for eye emergencies. Due to my astigmatisms, my vision could only be corrected to 20/30, But HEY that's a lot better than not seeing clearly in my 70s. His staff is knowledgable and kind. This will be my permanent Eye Facility from now on.

My experience at Complete Eye Care-Lawton was unacceptable and feels like a scam. I want to warn…read moreothers before they end up in the same situation. We came in for an eye exam covered under TRICARE. The exam itself was fine, but when we were already checked out and about to leave, we reminded her that we wanted to order contacts. At that point, we were suddenly hit with a $150 charge for a "contact lens fitting." No one disclosed upfront that this would be an out-of-pocket expense not covered by TRICARE. Instead, the charge was added at the very end, after services were already performed. That is not transparency -- that is a bait-and-switch tactic. We called for weeks leaving voicemails checking on our prescription and no call back. ONLY when calling back we spoke to a representative that told us the contacts were never ordered and we were charged that fee which was never explained to us at all. To make matters worse, the employee checking us out, Karen, was rude and dismissive. She acted like she didn't want to be there or do her job. When we asked for a copy of our prescription (which is our legal right), she avoided giving it to us until we asked multiple times. By law (FTC Contact Lens Rule), providers are required to release prescriptions after fittings without patients having to beg for them. The fact that she withheld it until we pressed is extremely concerning and unprofessional. After leaving, I found other reviews describing the exact same problem -- people being charged $100-$150 at checkout with no proper explanation, and walking out with nothing but the trial lenses in their eyes. This shows a clear pattern of misleading billing practices and withholding prescriptions, not just an isolated mistake. Patients deserve honesty, respect, and compliance with the law. What we got instead was rudeness, surprise billing, and the feeling of being taken advantage of. If you're military or TRICARE, be especially cautious here. They advertise being in-network, but you will still get hit with hidden charges that TRICARE doesn't cover. I will be reporting this clinic to TRICARE, the Oklahoma Board of Optometry, and the FTC for investigation.

I called from another state to make appointment for my elderly mom with Humana Choice. Gave all…read moreinfo upfront to make sure all would be covered with NO out of pocket. When she finished exam, was told all exam not covered. Did other retinal imaging not covered and tried to get her to not use lens/frame benefit but pay $129 out of pocket! I called to try to handle while she was there and they ended up only not making her pay the $39 but she left with NO glasses! In the end, 2 hours later, she got absolutely nothing out of it to help her read. They couldn't tell me if they had any frames that were under her max cost and said lenses were $95, even with insurance! I've never had this issue til we moved her back to Lawton. So sad. This place was on Humana list of providers!! So sad to try to take advantage of an old woman with dementia.

I'm a new patient, and due to my constant moving every few years I've never really had an…read moreoptometrist that I consistently go to. I've been to private offices, WalMart, and LensCrafters optometrists before, and since I'm new in town I decided to try a private practice this time. From the get-go I was welcomed warmly by the staff, and wasn't hustled for the best eye-exam options. I was simply informed of the pros/cons of different tests, and then was seen by Dr. Howard Ross. He was very professional and courteous from the beginning. He also explained the tests I took extremely well for anyone to understand. After the exam he walked me to the front desk, and asked me if I had any further questions or concerns. I will definitely be back when my next exam is needed, and will bring my wife over when she needs her visit. Much appreciated, and great service. Highly recommended!

It was the worst Dr. Visit I have every had. I am seeing double in my right eye. They told me give…read more3 months and make another Appt. My life has been put on hold. I can't drive and I was told give it three months

I swear under oath that even though the following may sound impossible it is true never the less…read more Received appointment through V.A. Over a month waiting time to see Dr.. First white nurse dilated my eyes, but was not able to work machine so a second very rude confrontational Nurse was called in and dilated my eyes again running liquid down the side of my face. Neither Nurse commented on a cataract in one eye. 2nd Nurse stated I definitely needed glasses. None was offered even though they were covered by the V.A. Nor was I given a prescription. Dr. offered no treatment told me I needed to see a Nuro optometrist but did not give me a Referral to see one and no follow up appointment then requested a blood test. The receptionist didn't know where the Lab was, looked at a map up side down and sent me to the wrong side of the 2 sq. block complex of several buildings. Couldn't hardly see which made things worse. After dilating my eyes twice they sent me out into the bright May sun without any eye protection. Within 20 feet I was blinded in the super bright white, white out conditions With help I got to my pickup a hundred feet away where I had dark sun glasses. Lost all color vision for 3 days, everything was gray green like night vision glasses, sun glasses necessary in sun now. Constant pain in eyes and flashing lights in both eyes now. Taking Pain pills. Almost had 3 rear end crashes in Fort Sill interstate construction traffic. Could have died or went blind. Zero stars except those flashing in my eyes. Still having problems 3 weeks later. My advise is: USE AT YOUR OWN RISK.

Today I was greeted right away and helped immediately from Kaneisha. She was very friendly, helped…read moreme right away, and took very good care of me.

The eye exam was NOT free, and the total bill was way over what I had been lead to believe it would…read morebe. Staff seemed not as experienced as I would have liked, but it was supposed to be an inexpensive place. NOT. C.S. says eye exam was free with purchase of glasses. NOT. When I looked at my receipt later, I was charged for the eye exam even though I bought their expensive glasses.

Decided to keep my "appointment" even after a staff member was rude to me over the phone…read more Sixteen minutes after my appointment time, I had the preliminary glaucoma and peripheral vision tests done. FORTY-FIVE minutes later, I asked the staff if I owed them any money for the mentioned tests performed. They couldn't believe that I was willing to leave without being seen by the doctor. I couldn't believe that I wasted an hour of my life at this place. After going to dr. nolan for years, I will never go back.

There was an hour long wait for both my exam and contact fitting. Dr Nolan had my information…read moreconfused with another patient. Ordered contacts which supposedly come in within 2-3 days... almost two weeks later I called check the status and was told they'd been sitting in the office. No call. No text. No email. Nothing.

I am so excited for this Christmas because my dad, Ricky Harrison, had cataract surgery in both…read moreeyes and he'll be able to enjoy the beautiful lights with the rest of us. Thank you, Dr. Young, for your excellent work!

I had cataract surgery on left eye February 13th, 2024. I had post-operative complications which I…read moreexplained to four individuals to include the doctor/surgeon. This was on my follow-up appointment on February 14th, 2024. I could not see anything out of my left eye. My concerns were ignored by all individuals involved. I was treated extremely rudely. The response was. We'll see you tomorrow to do surgery on your next eye. I explained to them again I could not see out of my left eye and I did not want to proceed with the right eye until the left eye was corrected. They did not have any concern or care for loss of vision in my left eye. They kept trying to proceed with the surgery on my right eye the next day which I refused. They angrily canceled my surgery. I have never in my 66 years of life been treated so bad at a medical facility. I went to Oklahoma City to have my Right eye done at another eye center. I would not recommend young eye institute to anyone based off of my experience there. It was totally unprofessional.

Took their time and answered all questions . I have seen them for cataract surgery and eye lid…read moresurgery. If i need anything else done with my eyes I will be going back !

so glad I chose Oklahoma Eye Institute for my caterac surgery. all of staff goes above and beyond…read moreexpectations. Would recommend even to my very best friend.