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    Services - Vision Mount

    Home theater calibration

    Home theater installation

    TV mounting

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    The Soho Shop

    The Soho Shop

    (5 reviews)

    St Charles

    My wife and I built a home this year and hired a builder who worked with The Soho Shop as their…read moretech vendor. As a somewhat techy guy I wasn't thrilled to not have been given a choice, but we weren't going to stop building our home because of it. We had the chance to meet with Charles at Soho in St. Charles. You can tell he knew his stuff. I was asking him some stingy questions about the system capabilities and he was able to answer all of my questions with mostly simple explanations/demonstrations and really did a great job of helping us understand what it was all about. And to his credibility, I did stump him on one of my questions and instead of trying to rush an answer he took the time to make sure he researched before making something up to get the sale. Very honest and fair. It was a great experience. We ended up placing a pretty sizeable order when the time came. The installation guys were were fantastic. Jake was the project manager who did most of the work on my home. The guy is a wizard. He really went the extra mile to make sure everything was installed with high quality (worth a tip!). And when finished really helped me thoroughly understand my system. If you're lucky enough to get (request) that combo you should be in good shape. The only issue we ran into was there was a small hiccup with the under cabinet lighting that had nothing to do with Soho. The cabinets my wife picked were custom and the LED lights were not able to adhere. By the time this happened everything was finished with the closing on our house and everyone had been paid. I was worried this was going to be a long process that included a lot of battles over making it all right. We were adding a lot of lights, it was a fair amount of money spent here. Trying to make a long story shorter.. The guys were all over it. Charles worked with me to fix this ASAP. Offered multiple solutions that made worked for everyone. Jake was out here working on problem solving and the owner of the company even called to make sure everything that could be done, was. In this day in age that personal touch means a lot and I can think of a few of their sound competitors where I highly doubt this would happen. There are a lot companies with different options out there for this kind of thing. Always do your research, but if you run into a builder that uses Soho, or if you're looking for some technology solutions for your current home I would recommend giving them a shot. My wife and I will definitely do business with them again.

    Watch Out! They are fast to sell you services, but won't provide quality support. Much like the…read moreother reviewer, my experience has been troublesome. I've been requesting the admin password to the router that I own (comes with the purchase of new home through some builders) and SOHO refuses to provide even this simple detail, they've been out to my house now for several visits that I've been billed for, yet they won't provide my password. If I factory reset the equipment, I lose all beneficial remote access and service to the equipment by them.

    Vision Mount - hometheatreinstallation - Updated June 2026

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