Everyone was great. The lovely woman at the front desk got us checked in and didn't pressure us to get things we didn't need. You can get 3 tiers of a checkup, but they just give you the information, explain it, and let you decide. We had a bit of a wait, maybe another 15 minutes, so that wasn't bad at all. Both my husband and I had appointments back to back. We saw Julia, who did much of the testing with the Dr. Aigner overseeing the process. Dr. Aigner was so much fun, talking about our eyes, trips, hobbies, and then back to the eyes. He's the kind of person you want to have for a doctor because he explains things really well, layman's terminology. We have Medicare Advantage, so there was no copay unless I wanted to do a check for contacts, which I did. Once we were done, we checked out with the front desk personnel, who were amazingly friendly. Honestly, I really dislike going to the eye doctor, but if I can keep this place, I'd go back a few times a year just to visit (wish they got paid for visits!). No one pushed us toward the optician, which I really appreciated because I'm still making up my mind what I want/need (doc had some great ideas), husband didn't need anything new, and now I can think about it and give them a call when I need my contacts. They handed us our prescriptions and wished us well after a fun round of conversation. Definitely a fun/lively/wonderful place and very knowledgeable and professional too--wish we'd found them years ago! read more

I saw an advertisement to do an eye drop research study here. I was accepted into the program. The study went well enough and (in writing) I was promised to be paid within 4-5 weeks after I finished my last trial study. Well the promised paycheck never came. After repeatedly asking two separate managers to locate my check, I was told: we sent it out to you, we didn't send it but you'll get it in 3 days, sorry we haven't sent it but its a computer error, its a tech error, sorry I have it in my hands at this very momment and I'll send it out today.....or maybe Monday, etc. I still do not have it. So my recommendation to all who are billed payment at the Vision Institute is to simply explain: Sorry! I already paid you, you'll get it in three days, its a computer error, I have it my hands right now and I'll mail it out today or maybe Monday - and then listen to THEIR response So typical! When they want their money they want it NOW!!!! When they owe you money, its you'll get it when you get it. IF you ever get it. read more

Six months after a typical eye exam and contact fitting (with standard care), I recieved a surprise bill from Vision Institute for the full amount of my services. At the time of my exam, I had been told that my insurance was covering these totals (I personally paid about 60% of the services and products, but they stated my insurance would be covering the rest.) On the bill I received just over six months later, it showed that they had billed my health insurance carrier instead of my vision insurance, which of course my health insurance denied payment. Because it had passed the six month mark (the bill was issued about 6 months and 1 week past the exam), it is not able to be paid by insurance. I am now having to pay almost $300 in extra charges due to Vision Institute's mistake! Their billing department is difficult to reach and even worse to communicate with! I'd recommend using a company with better management and records - what a headache! read more

I had such an amazing experience at Vision Institute--I honestly wish I had come here sooner. From the minute I walked through the door, the entire team made me feel welcome and taken care of. The front desk was friendly and efficient, and everything moved along smoothly without feeling rushed. The eye exam itself was the most thorough I've ever had. The doctor took the time to explain everything clearly, answered all of my questions, and genuinely seemed to care about my overall eye health--not just my prescription. I never felt like just another appointment on the schedule. They also had a great selection of frames, and the staff helped me find a pair that fit both my style and budget. No pressure, just honest advice and excellent service. If you're looking for an eye care provider that combines expertise, kindness, and professionalism, Vision Institute is the place to go. I highly recommend them--you and your eyes will be in great hands! read more

I brought my daughter in for an eye exam and was very pleased with the attention she received. From our initial greeting at the door, until we picked up her new frames, the entire staff was truly helpful. So much so, that I decided to switch my eye care provider to the Vision Insitute after spending the last 7 years with my previous eye doctor. They went out of their way to answer all my questions when I returned for my own visit. Again, they are very friendly and knowledgable to boot as far as eye care goes. I stare at a computer screen all day with great strain. After revealing this they showed me some good options to help with eye fatigue as far as lenses to combat the issue. The eyeglasses turned out great and I no longer leave my work with a headache from staring at a screen all day. read more

In the past year, I've had some really startling and upsetting , but between Vision institute and the eyes specialist I've had some really good care and treatment. My vision is finally starting to stabilize and everybody has been really good and helpful and reassuring me. I have really gone through a lot, not just with my eyes but other problems I've had to face and everybody has been so understanding and helpful. I believe this is the first time in many years that I have felt that I'm in good hands and getting proper care.. read more

I went to get my eyes checked and found out I have Cataracts so I made a appointment to get my surgery done,and they asked a lot o questions about my eye site they where very professional and I felt relaxed and knew that I was in good hands, they set up my date of surgery and I am so happy because I can't even see with my glasses, I am happy that once the surgery is done I will see good again.the people in the office were very professional and fast and efficient it did not take long for them to come and get me. read more

I have been seeing Dr Simmons for a couple of years. In depth check ups are done and explained, even with pictures on the iPad. Home remedy for dry eye has worked well ! He follows up on everything. The tech who took me through the scans and refractions this last visit was amazingly. Very competent and efficient. Office staff explained my billing options. Turned out I had a credit to use if billed a certain way. I feel I am in good hands. read more

The customer care and attention was exceptional! Everything was super easy from the start. They were very transparent about prices and insurance. Dr. Anderson was amazing. I had severe cataracts in both eyes, and the surgery was quick and painless. I literally was able to see that very night with no issues. Im extremely happy with the results and the level of Professionalism Dr. Anderson and his team had. GREAT JOB! :) read more

I love how they take their time to examine your eyes thoroughly with each procedure. They all have great knowledge with the necessary equipment that's needed for your procedure. I like how clean the atmosphere is. They are all very kind, friendly and understanding of your needs. They take well care of their patients with the utmost care. All the staff members exemplify great customer service there and over the phone. read more

The Vision Institute is the utmost thorough vision assessment that I have ever experienced in my 59 years of life. The optometrist has excellent verbal skills in explaining the entire process of procedures & testing . I am grateful my Doctor gave me a referral to get diagnosed for any & all vision problems that I was experiencing. I would recommend The Vision Institue to anyone & everyone! read more

I work with metal and frequently will get a shard of it embedded in my eye. I have been to many doctors over the years to have them removed and have to say that Dr. Simmons is by far the best that I have seen. He has helped me with 2 removals so far and has had me back to work before anyone knew that I had been gone. If he is half as good at other eye doctor shit, I highly recommend him. read more

Everyone, from receptionist, to assistant, to doctor is very accommodating, kind, helpful, and super patient. I got multi lense contacts and it's taken a few adjustments to get just the right prescription as I've been used to progressive lens glasses. You really can't get any better eye care or patient care than you get at Vision Institute! They more than earned my loyalty! read more

I am veteran and the level of customer satisfaction i have experience with vision institute is unmatched. They understand what customer needs and deliver beyond expectations. Five stars for customer satisfaction! This Vision Institute responded to my questions immediately and resolved my issue within hours. Thank you for providing such a high quality service. I Salute you! read more

I needed my eyes checked due to floaters and flashes. The Vision Institute was recommended to me . They took me that day and I received excellent care from the staff and in particular Dr.Aigner. He knew I was very scared and nervous. He made me feel calm right away. Great care and now I've ordered new glasses with an update to my prescription. read more

Dr. Nate Aigler is by far the best eye optometrist I've ever had and that's saying a lot from a 74 year old person. Not only are his eye exams excellent but his caring personality is awesome. He's never in a hurry and actually takes time to listen to me. Thank you Dr. Nate and your team. I do and will continue to highly recommend you. read more

I actually love this clinic!! Everyone is very kind and patient. I was there the other day with an extremely painful eye-thing. They were very kind and patient :) . I came back today for a follow-up appt. Dr. Simmons is very knowledgeable and answers all my questions. Thank you all for such a healing experience!! read more

Vision Institute is great with pre-appointment communication. I received a telephone reminder and a text reminder with all of the information. Eye exam is thorough and well-explained. Their intern-external program allows students to observe and learn hands-on skills. Always a pleasure. Thank you. read more

You feel taken care of from the moment you check in to the moment you are checking out! Thank you everyone at the vision institute for answering my many questions and my Dr. that helped me with all the different struggles and concerns! I am thankful for places like visions institute! read more