Absolutely appalling service. Eye examination perfect but after that it was dismally downhill.
First complaint was I had asked if my own frames which were very expensive and still in good condition could be used. No problem was their reply and they were duly sent off. After almost two weeks I was informed that my frames still contained my original lenses as there had been an administrative error and had been returned to the store.
Second complaint was that I had been promised that the new frames would be treated as a priority by the lab and the assistant manager would be phoning then on a daily basis and letting me know if there was going to be a delay. My new promised date was 10 days after sending then off. This date was consistently reinforced right up to the day I was to collect them. After undertaking a 60 round trip I was informed that they would not be in for another two days!!! To date I am still in limbo
Definitely will not be going back to this dreadful store read more