We used Goway for a trip to Tanzania for an 8 day Safari and 3 nights in Zanzibar. Everything went…read morewell until we were scheduled to go to Zanzibar. They selected a well known, unreliable, unsafe airline, Precision Airways. Our flight to Zanzibar was cancelled twice. We were supposed to fly at 2:45 pm and ultimately ended up on an 11:40 pm flight, which was then delayed until 1:30 am. We saw our plane land,de-board, then immediately put us all on the plane with 0 safety checks. They also overbooked the flight and sat 2 passengers in the flight attendant seats. On the plane, it was incredibly hot, tray tables were broken, as well as the bathroom door. Once we landed, they had lost my sisters luggage. We spent our entire time in Zanzibar trying to get her luggage back, which we finally did with no help from Goway. Another passenger had mentioned her flight was cancelled 6 times with Precison on her way to Tanzania. Very disappointed in them putting us on an airline well know for doing things like this, with no warning. And the lack of support was appalling.

Central and South American Issues:…read more 1. I don't know what the quality of the other hotels in Guatemala City are but I would consider the Clarion to be only fair. 2. The transfer from Flores Airport to Flores Hotel on island. No one was there to pick me up at the airport, so I had to get my own transportation to hotel and I pay for it. The airport taxi driver dropped me off three blocks from my hotel and I had walked to the hotel. The taxi driver said, cars are not allowed on the island. I checked with the hotel and they say that was not true. I was reimbursed later by the tour company who was supposed to pick me up. The driver who came to pick me up to drive me to Belize drove right up to the hotel front door. Note; this driver was 45 minutes late picking me up. He said, he received a Goway Travel pickup time for me as 9am not 8am. Bad communication! See Laos Luang Prabang pickup - Southeast Asia. 3. The tour guide for the Xunantunich tour left me at the end of my tour at the Temple so that he could start another tour and I had to find my way back to the bus to the hotel. One thing about the Belize hotel (Table Rock) it was very nice! 4. The tour guide who picked me up at the Guatemala Belize boarder almost took me to the wrong resort. It was my observation of the street name that caught this mistake. 5. This is one of the issues I expect restitution for! On my plane flight from Cancun to Lima (five and a half hour flight). My aisle seat was changed from isle to last row middle seat which backup to the bulkhead. I have never been more miserable for five and a half hours in my whole life. I was supposed to be booked on isle seats. No one wants to identify how my seat got changed. 6. Luggage issues if I hadn't been paying attention, three times, Cancun to Lima, Lima to Santiago and Santiago to Puerto Natales. Latam Airlines tried booking my luggage to the last available check-in location on my flight bookings. I personally had to continuing checking my flight schedule to make sure my luggage was not booked through to the wrong stop location. Meaning Cancun to Lima not Santiago, then Lima to Santiago not Puerto Natales and then Puerto Natales back to Santiago. 7. Lima tour to Nazca lines. Transfer from hotel to bus station didn't leave enough time due to traffic so I missed my scheduled time. Luckily there was another bus 30 minutes later but I had to pay for that ticket out of my own pocket. The tour company (shuttle) did reimburse me. 8. Spend hours trying to find and English website where we could apply for our Easter Island arrival cards. Frustrating! See Southeast Asian tour with regards to getting help with arrival cards. 9. Goway Travel agent said, Carol could not change her ticket to my 11am departure to Easter Island due to the ticket type she purchased. Well, last night when we arrived in Santiago, we went to the Latam Airlines desk and they booked Carol (my wife) on my flight no problem. We even got seats together. I don't know if this change was not possible when I talked to my Goway agent or was just being lazy! 10. This is one the second issue I expect restitution for! Easter Island hotel issues - no room internet (checked with other hotel guest and they had internet with no issues) and no hot water. Had to sit in the hotel lobby with the mosquitos to get internet service. Gowany email correspondence regarding Easter Island hotel: note third paragraph. Why I am I doing your job? I am so sorry to hear about the troubles you had during your trip. We can discuss once you return and go over everything together. In the meantime, I have asked for space at other hotels for the last two nights with our supplier. This may take at least 24 hours to amend as I have to wait for her response from Chile. Did you try contacting them locally as well? Or in destination supplier Southbound may be able to get resolution faster for you as they are on the ground in Chile. My comment: I finally gave up fighting for internet service, hot water and moving to another hotel as we only had one night left. 11. Latest issue Easter Island, tour scheduled received from Goway and what we received from tour pickup guide (see below) were different. See Goway Day 15 December 3, 2025 itinerary schedule. We had to correct this with the tour company. If you should see fit reimbursing me for all the time (hours) I spent fixing Goway Travel issues, it would be much appreciated. Working this issue now. John Primdahl P.S. I am hoping my Asian trip goes much better! Sent from my iPhone Southeast Asian tour: only one issue otherwise the tour was stress and headache free: Goway Travel Southeast Asian booking agent was top notched for this part of my tour making sure I received all visa(s) (Vietnam, Bhutan) and helped with getting arrival cards, flights bookings when I was having internet issues and made sure I got my isle seat. Only issue, was at Laung Prabang Airport. N

I would not recommend this travel agency to anyone. Very unprofessional and lacking empathy for…read moretheir customers. My elderly parents recently had many issues because of their lack of knowledge and communication.

I'd pass. Friendly on the phone, promised to call with a quote, no follow-up. So I called back,…read moreonce again she never called back. Not a good sign of reliability which is job one for a travel agent.

Excellent service from Mr. VIJAY KARTHIGESU…read more Thanks Thomas Even after service, when I call Mr. VIJAY for any after sales service, I receive attention and necessary action. Satisfied customer for years now.

I would like to thanks Skyroute agents that always helped me out with booking my air tickets great…read moreservice and support

I would like to express me deepest gratitude to Altair and especially to Galina Krivanov for…read moreorganizing truly unforgettable Italian Holidays!!! Every detail was thoughtfully planned-from comfortable accommodations to a unique and immersive cultural program. Galina is not just an organizer, she is someone who puts her heart and soul into everything she does. Thanks to her energy, care, and genuine passion, this trip turned into a magical journey, full of discoveries, beauty and inspiration. I'm already looking forward to the next adventure!!!

My family uses Altair Travel services for many years. This is the best place to buy your air…read moretickets, cruises, guided tours and travel insurance. Last summer my husband and I bought flights, a Mediterranian Cruise and the guided tour in Spain. We had an excellent vacation! The tour in Spain was like a dream. Everything was perfectly organized: transfers from and to the airports (even though we started in Barcelona and finished the tour in Madrid), hotels, and buses.Tour guides were very knowledgeable. We visited so many different cities and attractions. Thank you, Altair Travel. We really anticipate our next vacation with you.

While I can't recall the last time I actually went into a travel agency to do my travel planning,…read morewhen I did, I used travel cuts. This travel cuts is located at York University. Travel cuts was staffed by some older people but friendly nonetheless. They have a great clientele in the student body, from people planning travel for exchange to people doing their graduation trips to people planning their trips back home for breaks or summer. It's very useful for students and I believe really caters to students. From getting your ISIC card (discount card internationally for students) to rail passes and other student specific items, they really can help you prep for and save on a trip abroad. While I know that I could do much of the booking on my own, there is something to be said about a service that does the prepping and searching that goes into a trip. And as a student you probably shouldn't be surfing the net looking at travel deals instead of studying for that big midterm. Overall an a-ok because at the end of the day, you can still get the deals etc on line.

Central location in Chinatown, a little north of Spadina and Dundas. Came here to get a Vietnam…read morevisa. They are very fast and will help you save the most money. $90 for a Vietnam visa, $100 for express (came in 2 business days). Ask for miss Kim. She is very helpful and responsive.

From the owner: Aggressive rates for up coming next seasons.read more

Alex was in touch with me as my visa was processed by embassy and then couriered it overnight when…read moreit was ready. I'm happy.

For the longest time, I have wanted to visit Shanghai. Last December, I took advantage of a seat…read moresale and got my plane ticket​. I have made progressive steps to get everything in order. In January, I got my photos taken for my tourist visa. Last week, I decided to get my visa by going to Visa Center (yes, it's spelled the American way, including its site URL). I found this place through an online search. Instead of taking time to drive downtown, pay for parking, and wait to get my visa, I drove for ten minutes to get here. The office is located on Highway 7, on the southwest corner. Parking gets busy fast in this plaza. I learned though my experience at Mindzai that there are two parking levels underground. I first visited this office last Tuesday. I got there at 09:44 and nabbed a decent parking spot just outside the building. I took the elevator up to the tenth floor. I got confused as to where this office was. It is shared with another business. You simply go through the glass doors and hang a left. It is best to print your forms and fill them out before you head over to this office, which I did. The Chinese consulate only accepts typed applications. If you don't have access to a computer, this office charges $35 to decipher your chicken-scratch handwriting and do it for you. There are some services that you can do without. If you want updates on your application on your phone, you pay $1 for text messages. I declined. You get e-mail updates, which were often, free, and helpful. You can also check the status of your application online. There is also a service in which your details are registered​ with the Chinese consulate. If you want that piece of mind, it is $16. I got an L tourist visa for China that allows multiple entries into the country. It is good for ten years. I got an e-mail to pick it up on Tuesday. I went back the following day and had to park underground on level P1. Parking spaces can be tight. However, my car is small, so I backed into my spot easily. You need to bring your receipt to pick up your visa and fetch your passport. My visa was in my passport. I was pleased. Picking up your visa in-person is your cheapest option. It takes a week. If you are in a rush, there are faster options. Naturally, you pay more for them. I recommend this service if you want to save time and aggravation heading downtown to get your tourist visa. (106)