I rented a car for the day in December 2021. The person attending me did not wear a mask despite…read morethe state mandate AND the sign on their own door. I asked them to apply my corporate discount and they said they couldn't. Then they found me in the system and told me that I was fine and my fare would be $72 for the day. Never mentioned anything about miles limitation. I drove 150 miles, and returned the car that night. After two days I get an invoice for $346!!! I am now realizing that they got the mileage wrong and thought I drove 1400 miles... in one afternoon. Outrageous. These a guys are clearly local franchise operator that I have no clue about how Enterprise rent a car does things. --- Update --- After I complained twice and copy care@enterprise.com they made it right and lowered the invoice to $105. THANK YOU! I appreciated the follo up.

After having reserved our vehicle, approximately four weeks in advanced the day of and about 30…read moreminutes before we get a call saying they did not have the type of vehicle we were wanting. We are now currently waiting and behind on our 15 Hour road trip by three hours. The people have been nothing but unprofessional with my husband since it's all started. Unfortunately there is no Herts rental here as they are out. Preferred anyway. But this just solidifies. Why we don't use this company!

Here is how the customer service works at Avis in Farmington, New Mexico. They misinform you,…read moreadmit that they misinformed you, and try to charge you for their mistake. Incredible. https://youtu.be/oZGyNXYsvQA

Need to make reservations in person if you are using a credit card. Website declined itread more

Wow I can't believe how rude the female associate is she actually wanted me to go get the mileage…read moreand how much gas was in the car ha! So I rented the car and it reeked! I thought well maybe it's just me I went to pick up my granddaughter and she said Grandma this car stinks! So I called to let them know a gentleman very nice told me to bring it back so I did the next morning (I just drove it home and back) again rude female when I got there said did you gas it up no I'm sorry it reeked nothing again wanted me to give her mileage and gas I'm like nope don't know either so she in a huff went to check she comes back hands me the key to the other trade in again no thank you I'm sorry nothing I honestly have never had such rude customer service in my life

i'm hoping to update this to a more favorable review later on. we dropped off our rv to have the…read moreslide checked and got an estimate a few days later on 4/9. we have not heard from them since, we have tried calling, texting, leaving messages every day. it has been almost a month. we had used them previously w/ great results, very happy w/ their work. so i don't know what is going on but hoping maybe some one else has a recent experience they could share.

We decided to rent an Rv due to Covid and get out for a road trip this summer (2020). You are able…read moreto add on certain packages like sheets, towels and dishes. We did get the towels, dishes and pots n pans package. Also the coffee pot and toaster. We arrived a few hours earlier but checked in to get rolling. We were given the tour of the motor home with all the instructions needed. As we checked in and they were going through the checklist, they discovered the battery for the rv had been shorted. They jumped in and got it fixed. We waited two hours for the fix. That should have been our first clue that it had not been detailed from the last time it was rented. So much for getting on the road early. They told us the gauge for the propane, would not register full but it was. They said the water was full, the gas tank was full and the septic had been pumped out. There was a big stain on the mattress but we brought a mattress topper and cover and we were very glad we did!' Our first stop, I could feel the dirt on the floor so I got down on my hands and knees and cleaned the floor. That made me concerned how well it had been cleaned so I took out my antibacterial wipes and wiped down EVERYTHING, steering wheel, door handles, cabinets, etc. I also noticed the gas was only 3/4 full, not a full tank as they had said. We pulled into our reserved spot for the night and it was time to cook dinner. Every pot, every pan, every utensil was dirty, greasy and crumbs and debri were in the drawers. So, I proceeded to clean all the dishes, pots and pans. My trip so far had been spent cleaning. Then the carbon monoxide detector went off. So we opened all the windows and could not understand why it would go off. I couldn't get the stove to light. Finally, I was able to use a lighter so I could cook. We had nice clean full size bathrooms where we stayed so we hadn't used the toilet in the rv yet. Next morning I discovered the toaster didn't work. Not a big deal but we had planned on not eating out. Toast would have been nice. We headed out before lunch and as we are driving down the road the carbon monoxide detector went off again!?! Then the shower started burping up gross water all over the place and they said to go get it pumped out. So we did and the septic was full too, which clearly had not been emptied from The last users-YUCK!! We had not showered or used the toilet yet at all!!! We went ahead and got the propane filled too. Third night of the trip the heater wouldn't work and we froze all night. Our option was to buy a space heater or find and rv repair place to fix it. Luckily, we were able to finally get it working. The carbon monoxide detector went off everyday which was uncomfortable to deal with. Kinda scary. We were charged for extra mileage- ok but no credit was given for the full tank of gas, the full tank of propane, the full septic system we had to pump, the broken toaster, the no working heater and the issue with the carbon monoxide detector. Everyday there was something and it became almost funny till we had about $500 extra we paid for "mileage". Left that motorhome more clean than I found it. For all the work, worries, and added expense for gas, and propane we did not see the value. If we will consider doing this type of trip again we would get a newer model, look at everything more closely and ask them to pump it out and fill it in front of us. I gave them two stars because they did reply to our texts and tried their best to resolve the issues over the phone promptly. Had they been unavailable I would have only given them one. Most of the issues could have been avoided by detailing the motorhome prior to renting it out. They were friendly and nice. It was easy to rent, and drop off.

All repairs were done quickly and efficiently. I was confident that the car was going to run well…read morewhen I left. They were courteous and professional. The car was as neat and tidy when I got it back as it was when I left it there.

I've been here twice, they always got me right in and had my SUV ready when they said they would…read more My bill today was $100.00 under the estimate. They could have charged the full amount, but they were honest

Place is great. They always get back with you. Even job he has done has been completed and done…read morewell. They have worked on my vehicle and I would recommend them. He will let you know what is needed and how much it will be before doing the work. The quote I received was only a few dollars off. Also one of the lowest charging in town.

My mom and I travel a lot and our truck needed a engine code cleared, I called and on the second…read morering they picked up, I told them what was happening and they were so helpful and even stayed open after closing, so so kind and helpful, I would definitely recommend them to anyone.