Music playing when waiting for tier one is loud and sounds like you've been thrown in a mosh pit…read more Most of Tier one support seem to lack training ..they ask for your information and ask the same again..seem to be more interested on filling the blanks on their system than taking the time to understand what the issue is..they use Bell lines to provide my service in my area and whenever there is a an issue, you become the hot potato in the equation..serious disconnects there..Customer Service has degraded over the last few years

Internet for up north. If you live north of huntsville good option and can set you up in little…read moretime (usually a day or two).

I've been a customer using EMAIL only for well over 20 years. In the past couple of years…read moresomething's changed and it's a constant pain in my ass. VIANET is LIMITING the size of emails I am sending OR RECEIVING and completely FREEZE my account so that I am unable to Send or Receive my emails. I am required to use VIANET TOOLS, log into my account and manually DELETE emails. It is extremely FRUSTRATING. For Vianet there's 2 things they do not appear to realize: (1) You're pissing your customers off to the point whereby I am going to start the process of using a different email account NOT WITH VIANET; and (2) It's a complete waste of their resources because every time I also have to phone Customer Service to figure out what the hell is going on. Bye - bye VIANET.....you SUCK!.

I don't recommend Vianet, due to too many outages. It was the only choice we had at the time for a…read morerural property in Port Sydney (Muskoka), other than the Bell Hub with usage caps, and that was out with a teenager in the house who was gaming. Sometimes outages were for several hours to a day, and some lasted a week or more. Not convenient when you work from home. I was able to switch to Oxio and I now pay $39.00 per month and got the first month free using a friend's referral code. Here is my referral code if you want to sign up to Oxio and get your first month free: RZ7ZEWD