Oh, Virgin Plus... where do I start?
You know that friend who always promises they'll pick you up at 8, but shows up at 9:30 with a latte and no apology? That's Virgin Plus.
The "Plus" must stand for Plus dropped calls, Plus slow data, Plus customer service that's basically a group chat of people shrugging. I've had romantic relationships last longer than it takes their reps to "look into it."
I've tried to be patient. I've rebooted my phone more times than I've rebooted my own motivation in life. I've spent hours on hold listening to music that makes elevator tunes sound like a symphony. And still--service that's about as reliable as a weather forecast in Canada.
If you enjoy paying for frustration, Virgin Plus is your soulmate. If not, run. Run like your 1% battery life depends on it. read more