So don't take this airline, it is pretty archaic. So let's talk about this airplane, so for a rich man Richard Branson. This airplane is behind of times, they have old movies and to search them it's not user friendly! You have to push the button many times and it is very sensitive and if push the button just wrong, you start all over! So the TV's were not working, and it was extremely expensive! It cost $3,600 dollars, we had 3 people and 2 TV's were not working! Now it was hell for 8 hours! So we tried to move but it was a full flight! So we had to accept it! We only got a $40 dollar discount. After we spent 1,000 of dollars! What a joke, the food is not that great! I got food poisoning with under cooked chicken, so don't get the chicken! I spent most of my time throwing up in the bathroom! I spent 8 hours next to this woman with halitosis breathing who would not shut up! I don't recommend this airline! read more

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Simply the worst customer service imaginable!! 2 1/2 hours on hold to get an agent. So unacceptable. Wish I could give minus 5 stars read more

I flew with Virgin Atlantic for my trip from Manchester to NYC in October 2019 in a last-minute decision following the collapse of Thomas Cook Airlines, who I was originally scheduled to fly with - Virgin Atlantic do charge a little more, in the end, it worked out £80 more but this was something I had no choice to pay had already booked hotels which couldn't be cancelled. I did find their actions (pricing) following the collapse of Thomas Cook disgusting however as flights went from £700 for two, to £1500 to £3000 during the evening and following day after the news broke - many people wouldn't have wanted to book new flights because if Thomas Cook were saved than this payment would be rendered useless so they took advantage of this - I was lucky to be able to get tickets at such a low price (compared to what Virgin increased them too) and I had to book through a rival airline - it was probably the strangest flight booking experience of my life having to book through KLM for a Virgin Atlantic journey, but from then on I was given a Virgin Atlantic booking confirmation straight away allowing me to log on to the regular website where you can check-in, request specific dietary meals (gluten-free for me) or request assistance (but if you are travelling with mobility equipment you have to email or phone a specific helpline). The assistance team did seem friendly but did make the whole system more complicated - they did take a while to respond via email and selected what they felt was the best seat rather than asking the customer - every other airline seems to sort out disabled customers straight away with room at the front (of economy seating, with more leg-room but not in bulkhead) they firstly tried to put me in the bulkhead and then the most uncomfortable middle seat - it just seemed to get worse as this took a good week or two before putting me awkwardly in row 51. In the run-up to my trip, I was really pleased with Virgin Atlantic's customer service as they offer SMS support 24-7, often replying straight away. I did have a problem with online check-in, for some reason, one of two guests in the party was "randomly selected for airport check-in" with the online form forcing me to enter many details including my visa information - but it didn't have an option for my ESTA, visa exemption form which I filled in months before - meaning I had to re-start the whole process again (at the end it said you can't travel without an ESTA even though I didn't get an option to say I had one!) My flight into JFK was pretty good - it run on time and all the staff on the plane were super friendly, the plane food was actually pretty good too - and while the wifi was really expensive at over £20.99, and it was pretty slow too but to be fair it did do what I want by connecting me to the world below the ground. Special credit goes to the staff for also getting me a gluten-free premium meal snack to have as well, I was hungry after being unable to get any gluten-free food at Manchester Terminal 2 so that really helped! The USB charging facilities did not work, however (they kept disconnecting and reconnecting and when they were working seemed to charge so slow, my phone was able to drain quicker than it could charge!) My return flight was a whole different story - it seemed everything which was good on my flight to New York seemed to reverse on my flight back home - it was a night flight and even though not many people of the 405 people on my flight decided to sleep, all the lights were off - I really didn't like this as it was too dark and made it hard to concentrate. The gluten-free meals on the return journey were terrible, the chicken tasted plasticy and the potatoes tasted hard and bland - it even got to the point I had to request another meal, the pulled pork with mashed potatoes which was gluten-free and on the regular menu but again it was just a giant mess and tasted awful - even my friend couldn't eat hers! The gluten-free snack served, later on, was also poor, they had recycled the same dessert from the main course (Come on, how hard is it to get something different), which was a disgusting, leaking, messy fruit in water pot, with a horrible fruit bar (I mean come on, who are they feeding a dog?). The wi-fi also was out of action for my flight - considering I flew with Virgin Atlantic knowing they'd have wifi onboard this made the whole experience stressful and frustrating for me, causing me to have a rather terrible flight as I couldn't even do the work I planned to do on my flight (I had told them in advance about this too) - I feel it was pretty rude they didn't even tell anyone about the wifi problem to make other arrangements until the moment after the doors were locked and the plane began taxiing for take-off. I did also find a lack of room between seats, causing the journey to be uncomfortable. On-time flights and pretty nice staff but a terrible return flight results in a slightly generous three-star read more

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If Airlines were songs then Virgin Atlantic would be 'You're All I Need to Get By' (Marvin G & Tammi T) ... did i just hear you start humming !! As Sky Trains go I use Singapore & Quatar Air to go East and Virgin for anything West or in to the Caribbean. Until 5 years ago I always travelled BA to the Americas but their service had started to suck harder than their engines and once they closed the Manchester hub and opted for all long haul out of the feckless whirligig that is Heathrow T5, I switched to Virgin. Here in the UK, Top Bloke Mr Branson's idiosyncratic approach meant Virgin had an eclectic portfolio of services inc' Music, Trains, Planes & Sky Rockets !! but they had just opened routes out of Manchester and so I gave them a shot for my annual trip to Montego Bay for the Jamaican Jazz Fest and I was more than surprised. The whole experience was as chill as Polar bear scat. Their fleet is LED lit, uber modern, timely & feeds you well. The cabin teams are nearly all N.W. England locals and give you their Northern warm&huggy love. Their service cuts the mustard. Other upside is, over the last 5 years, I have used their directs to get me to Austin TX, Las Vegas, Cancun, Palm Beach, Washington D.C, Boston, Barbados, LA, Hawaii, Saint Croix, Havana & Mo'Bay And get this .... on the Upper Class service they used to provide Airplane shaped Nickel plated Salt'n'Peppa pots (see pix) They became so popular that people were nicking them and selling them on E-Bay for 20 quid a pair. I will be the first to admit that I used to lift them on every flight I took and then hand them out to friends at my destination ... if I had been a little more selfish then i could be cashing in by now but, hey, I love my mates and now they know how much :) #BA.don'tgothere read more

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Simply the best airline I have ever flown. From the check in to the gate agents to the flight attendants and pilots. Fantastic in flight entertainment. Ample food and it was actually tasty. Rare for airline food. I would go out of my way to fly Virgin Atlantic again. read more

I'm bumping them up to 5 stars for providing CONSISTENTLY fine service. Always a good experience...

I have to admit, I expected better of Richard Branson's giant corporate airline. I was really pleased to be able to get direct flights from London Gatwick to Havana Cuba, and for a reasonable price. The booking system is fairly easy to use and they kept me regularly informed of changes to my flight via emails and text messages. However, the entertainment system on the flights was extremely dated. All the films start at the same time and then cycle round, but on the way out there was no way of checking the start times so it was pot luck whether or not you caught the start of your movie! A small thing maybe, but on a 10 hour flight I would like to be able to watch a film when I want to watch a film! There wasn't even a magazine to pass the time, even the budget airlines can manage this. Also, I was hungry and thirsty! A meal just after take off and then a mini scone and a finger sandwich (yes, it was the actual size of a finger!) just before landing - not enough food!! It was a far cry from the advertised "we will serve you in courses, just like a restaurant" advertisement feature. No, same bog-standard, everything-on-a-tray in-flight meal... On the other hand, the air hostesses were young and energetic, and were very friendly and helpful, a pleasant change from some of the miserable older ladies I've encountered on recent BA/Continental flights! Virgin also have a good frequent flyer scheme so I guess I will continue to use them, lets just hope that they get with the times and update their systems a little. read more

This was the first flight back to England as man and wife since I married an American and hadn't been back home in over 3 and a half years! I moved from Yorkshire to California and hated the commute to London prior to me staying so I was utterly overjoyed by virgin flying to and from Manchester. It was a magical flight that started off our journey fantastically. We could only afford to fly economy but that didn't diminish the quality and effort put forth into making it as comfortable as possible. Right from the gate at SF all the way to landing was smooth sailing. The flight attendants were great and accommodating. The entertainment they have is vast. The food was lovely and drinks, well, who can refuse drinks on the house?! I love Sir R Branson's work ethic and I gladly give him my well earned dough because of it. From now on, whenever possible, Virgin will always be my first choice. read more

If you can stay away from them..... So i booked my flight with Kayak.com, when arriving late like 1hour and 20 minutes before the flight, i was dragged around till 58 minutes before the flight and then was told it's less the 60minutes before so i missed my flight. [yes i know, don't ask]. Than they took me to this line of negative energy full with real angry pissed people which need to 'pay more' for 'some reason', so i need to pay extra $150 because 'i missed' my flight, because i paid cheap for the ticket i need to pay this extravagant amount, if i would have bought it for the full value it would have been have $75 but paying for ticket 3 times of the original $400. I'm sorry Virgin, you can't treat folks like this because they didn't pay a staggering price on your own site. That's wrong! The manager was on drugs, and offered me any seat i want, since the next flight which I'm about to pay for is quite empty [in five hours to EWR instead of JFK]. So after all them crazy naughty insane mf'ers, no good peeps, they tried to rape me for one extra kilo which i transferred to another luggage. They are a freaking british scamming company, if the plane is empty watch out they WILL RAPE YOU!!. four damn classes like people are judged by the money they have, it's an ugly site, economy, 'premium economy', business class and first class. Four damn classes???? I have to give credit for the tv, you don't need to wait for the show to start like AA and other companies. just start and pause whenever you want, good feature. Also free news papers in the terminal before leaving if there are still any left. STAY AWAY FROM THEM!! or bend over to GET RAPED!! read more

Our flight was delayed for two hours due to a thunderstorm. The service on the flight was appropriate. Due to the delay we missed our connecting flight. Upon exiting the plane a virgin Atlantic employee was instructing us to our rescheduled flight. I specifically asked the employee if we needed to collect our baggage or check in and the employee said "no your checked in and your bags will be transferred." After waiting another two hours for the next flight we arrived at the gate of our connecting flight and were told that we had been booked on the flight but that virgin air had failed to attach an E-ticket causing my new wife and I to have to wait another 5 hours to get to our honey moon destination with no assurance that our bags would even be on the plane. We should have arrive in at our final destination by 0900 but instead we we will be arriving at 1700 unacceptable. read more

Can't believe what I paid for this Upper Class ticket and the service I had on the way to Manchester and now on the way back to Atlanta: 1. They don't want to hang up my jacket 2. Food menu on the way to Manchester awful 3. Check in at Manchester lousy - check-in folks just sat chatting ignoring best paying customers 4. Failed to respond to call button 5. Every seat has a bottle of water - except mine 6. No duvet/comforter available - didn't bring enough 7. Choice of three red wines - except 'we don't have that one as we only brought one bottle and used it on the flight here' 8. But they give you a free pair of 'happy socks' because that's their thing 9. Ask for sparkling water - the water is still so I tell the attendant. 'It came from the sparkling bottle - but we leave them open so it's probably gone flat.' So disappointed. read more

From sea to shining sea, from each side of the Pond, when asked whom they prefer to fly with, travellers inevitably respond, "Why Virgin Atlantic, of course!". Lulled by my acquaintances false sense of confidence and taste, I've now flown two return journeys from London to Los Angeles with the Red and Purple brigade. And I can honestly say that I've had better experiences with RyanAir (though not EasyJet). Allow me to explain. The service is very good at Virgin Atlantic. Of course, we've all experienced snooty Air Waitresses when flying, and VA undoubtedly employs a few of them. But on the whole, the stewards/esses are very friendly and attentive. When they have to ask you to do something, such as get your bum in the chair NOW, they do it in a friendly manner, without barking at you. Always a lovely touch. The food is very good, and boy, do they keep it coming. An American, I possess a hearty appetite or three, but there was actually too much food for me to finish. This was easily solved by fobbing it off on my svelte but tall British husband. I'd say on average we were fed every three hours. VA also offer free drinks, so I had three free choices of red/white wine, beer or mixed drinks, all very nicely done and proffered. The little packages they give you contain sockies/booties, toothbrush and paste, and a little knapsack. Their bathrooms are larger than most airline loos, and designed in a more chic manner, with ethereal blue lighting. Yet I will never fly VA again if I can help it. See, while most airplanes are limited on space and a bit uncomfortable, VA have seating arrangements so heinously designed, they make the Gulag look like a job with plush perks. Perhaps I mix my metaphors, but you get my gist. Instead of the typical horizontal arrangement of seats in a 2-3-2 pattern, VA have them in a 3-4-3 pattern in coach -- undoubtedly they get more passengers in, and make more money. But what that means for you, if you sit in Cattle, is that you will have even LESS leg room than you'd normally have on a plane. And 11 hours is a long time. VA have metal (let's call them) ballards between seats, instead of the normal, friendly armrest. These metal monstrosities are solid and immovable, from the ground up to your arm. That means that, if you get a middle seat, not only do you have THREE people to contend with AND less leg room, you also don't have the option of raising your armrest should no one be seated beside you. Unless you're under 5', this will make for an excruciatingly uncomfortable and miserable journey. You will spend most of it walking up and down the aisles, getting glared at by fellow passengers. Take my advice: take Sir Richard's trains, train at his healthclub. But do NOT fly in his planes, unless you can afford Premium or Upper Class, in which case I hate you. read more

We have traveled with Virgin Atlantic since the late 90's and would be very hard pushed to fly with another airline. The serve and staff are always professional, polite and well informed. This, along with booking via Virgin Holidays, only increases the service you receive and i could not recommend them more highly. read more

I am very Disappointed that Since back in October 2017 when I travelled to Orlando and on my arrival there was no sign of my Luggage and it wasn't till late Sunday evening that my bag was delivered to the Hotel I was staying in so for Four days I was left with nothing apart from the Clothes I was wearing so as a result I had to go and purchase additional clothing and Toilteries and another small hand luggage to put them all in as I was travelling to another Destantion on Monday so on my return back in UK I filled a form with the reference number from Virgn representative at Orlando airport first day of December 2017 and to this day I haven't been contacted or asked about my bad Experience? I do Appreciate that we just been through Chirstmas and New year however I would have like someone from Lost or Missing Luggage Departmant to keep in touch? read more

As a frequent flyer with Virgin Atlantic, I have had many a run-in and frustration, but overall, I have ALWAYS rated Virgin very highly, until today. I am trying to take my 86 yr old mother to the UK from Barbados, because of a family emergency. Much to my disgust and horror, the cost of her ticket is twice the cost of a similar ticket from the UK to Barbados, on the same day. Same distance, just the origin is different. I consider this to be unfair, unethical and RACIST. If Mr Branson and Virgin Atlantic are ethical and morally descent citizens, they WILL IMMEDIATELY CORRECT this injustice, Air Canada and Delta charge the same price for similar flights originating in Barbados or the destination. Why is it that every thing in the Caribbean is so expensive? Phone calls, Air Travel etc and options are very limited or non existent. There is no reputable ferry system serving the Caribbean. The Canadian government gave the area two ships - the Federal Maple and the Federal Palm, and they were ran into oblivion and the governments were not intelligent enough to replace them and give their people the continued opportunity to interact with each other. read more

having travelled with virgin atlantic airline this past 23 years in a row , this airline is the best ,with great services in economy / premium economy /upper class .they have a great entertainment system with great choice of films,sport , music , drama ,documentaries ,news channels . staff are very helpful and friendly . they fly boeing 747-400,s airbus a340 -600,s and the new boeing 787-9 ,s . once booked you are kept well informed .flying from London heathrow /Gatwick , Manchester ,Glasgow and coming in june fly direct to orlando from Belfast . read more