Had Viper glass come do another window due to the large difference in price between competitors in the area. Viper came in considerably lower than the rest. Both the gentleman that came to do the quote and the one that came for installation were far better than the people dealt with on my previous encounter with viper. Raising my rating up two stars from before. Had this been my first business transaction they would be 4-5 stars. Although one did let a profanity slip, which isn't a big deal to me may be to some, it is not good business practice so if should be mentioned. The installation was done well and in a timely manner. The ordering in of the window did take a bit longer then they had initially said but the overall transaction was much better than my first review. read more

My daughter fell through a storm window in a house that we were renting. So I took it to Viper Glass to replace the glass. $70+ later for single pane glass, I took the window home to install it, and before I could do so, my two year-old bumped into it and it cracked in three places. A few months later, before leaving the rental, I brought the window to get repaired again and this time it shattered before I could get it out of the store. They offered to give me ten dollars off of the price of glass to replace it again. I told them that they must have a combination of cheap (quality not price) glass and poor workmanship. They told me that I did not know how to carry glass (the way they handed to me) and would be glad to not have me as a customer anymore. They got to keep their broken window and I will work it out with the landlord. I would not recommend to anyone to deal with this business. Either go to the even higher priced competition, or go out of town. read more