Worst customer service experience. I bought two lampshades…read morewhich I paid $300+ but immediately returned under Schots 14 day Change of Mind policy. The previous happy to"refund in full" was reneged and turned into a "credit note". I returned later to use the credit note - which now turned into - "We dont have stock" - come back later. Back months later picking up the new goods - now turned into: " I cannot process a credit note" - come back another day. Another day comes and same grumpy blonde saleswomen says - "Credit note has now expired!" Spoke with manager "Sarah" and arranged a day for my 86yo mother to meet with Sarah to to pick up the goods. The day arrives and - yep you guessed it - grumpy blonde assistant says "Sarah has gone out and I cannot do a credit note". So My mother waits and waits..... and magically Sarah eventually returns sipping her cup of coffee . Sarah now has not only lost the ability to speak to my mother but also has lost even the ability to see her. Grumpy assistant having run out of excuses has to process the credit, but not before sultry Sarah lobs her 35c change onto the goods as my mum struggles out. We did nothing wrong. We paid in full for your goods. We returned them untouched as instructed. We provided all paperwork. We followed your policies and we waited, we came back every time you fobbed us off. We were curteous and patient. - even though you had our money for almost 3 years and we had nothing. Grumpy Bonde and Sarah should be absolutely ashamed of yourselves to treat customers so rudely and arrogantly. And why take it out on my elderly mother? (there was one young assistant there who was helpful - and I thank you. My advice - Sarah and grumpy blonde are nothining to look up to) Dont buy from this store. There is no after sales service - it is after sales stalling and sarcasm.

From the owner: Since 1978, our vision at Schots has always been to unearth the uncommon. We love to be inspired…read moreand travel the world to find the best in design, craftsmanship and materials (with a particular emphasis on natural and reclaimed materials). We search for fixtures and furniture pieces that speak to our inspiration. Pieces with personality. Responding to a growing demand outside of Melbourne, in 2012 the Schot family opened a new store in in the old Pilkington automotive glass plant in Geelong. After 5 successful years of establishing themselves in Geelong, in 2017 Schots relocated its Geelong store to a 40% larger and more exciting space that offered a similar range of products as the flagship store in Clifton Hill.