OOOOK.... So I would like to start by saying they have the best vapor in town (unfortunately, collectively they are all terrible). Believe me, I have tried every single place.
I have not had a very good experience with this place. I will list each of my experiences in order.
1st: I think this around the time they first opened up. I figured, great a new vape shop! Walked in, everyone seemed super friendly! No big deal. I wanted to try a sweet flavor, and they had all of their flavors in huge bottles on the wall behind the counter. Wanted me to put my nose up to the bulk flavoring to take a whiff if it. To me, that is disgusting. How many other people have breathed on this flavor?! I asked if that was what they were going to serve out of, and they said yes. I walked out.
2nd: I was hoping they had stopped the whiff test, and they had lol. Got a very good sweet flavor and was super happy about it. Bit of a wait, but that is expected when they mix everything fresh.
3rd: It took me 5 trys to get to them when they were open. They have posted business hours that are not followed very strictly. The owner blames it on them living in Houston. I work in Houston. I have never been late or missed days. However, they kept saying they would be there in an hour. I waited in the parking lot for an hour then went home. Came back an hour later, no one. Came back another hour, no one. Not sure how many times I tried. When I finally got there they were out of VG. OUT OF VG. What vape shop is out of VG?
4th: I go up there during business hours on a Saturday. No sign, no note on the door. Nothing on their website. My wife left a voicemail. We got a TEXT from the owner saying sorry, they randomly decided to spend all of fathersday weekend with their dad and the shop was not going to be open all weekend. Who does that?
5th: This was today. I went in to get a flavor, and they were saying some crap about being out of nicotine. They said they had enough to make my juice. Ill tell you something, I have been vaping for a LONG time. I know when there is no nicotine. Guess what... there is no nicotine in this flavor. Also, and added bonus, the glass on my juice dropper was broken when I got home with it.
Owners:
As a business owner myself, you must understand that you have to serve your customer. That means, if you forget to put a sign on the door when you are closed during business hours, you have to drive yourself all the way to work and put that sign up.
If you are going to be in the business of selling E juice, you have to actually stock product to sell. This is basic stuff. SO basic.
Also, in your attempt to have a chill environment, you have to include every person that walks in the door in your "group." I felt like I was walking into someones house a few times during a party. Its weird.
AND final note, if you are having a bad day, I don't care. When you are an adult you have to learn how to smile when you are sad. MY customers do not care if I am having a bad day. Its none of their business.
If you plan to keep this place running good luck to you. I hope you learn something about business before you loose it. As for me, you have lost my business. read more