I rarely leave reviews, but feel this could save further patients from having a similar experience…read more I wish I could leave negative marks. Have had nothing but issues at this clinic, with Dr. Sutherland in particular. His staff for the most part do a good job, but the incompetence is at the doctor level.
I've had the misfortune to see a lot of dentists over the years, so have a pretty good radar for who's good and who's not.
Here there is this aura of arrogance, which trickles down from Dr. Sutherland.
I should've known after just a few minutes in his chair. I had some normal issues with a tooth and old filling and came to see him. He rushed in, didn't ask any questions, didn't even look inside my mouth but only took an X-ray.
Later he said that's all he needed to do what he needed to do, which was a crown at more than $2000.00 and a procedure that didn't even include a root canal.
After suffering through lingering pain, his lackluster workmanship showed when the crown fell off during a European vacation.
I saw a doctor in Italy and he looked at the tooth and crown and immediately said that it was poor workmanship, plain and simple.
Once back he refused to see me for almost a week, citing schedule conflict. As I write this I'm waiting for the new crown that's made from 'superior material' to be prepared and attached. This is my 4th trip to the office for the same issue.
I'm not asking for him to be a world class dentist, but normally when people lack a skill, they make up for it with good service, communication, accountability, responsibility. But these concepts are foreign to Dr. Sutherland. From start to finish it's been a case of 'I know what I'm doing, so let me do it'. No apologies for work done wrong, no questions or recommendations or dialog, just a one sided, very expensive, highly rude process.
Out of all medical professions I feel dentistry is closest to artistry. There needs to be a talent and an eye for the detail and orientation to be perfect. In all the dentists I've had over the years Dr. Sutherland is the least talented, most incompetent dentist I've ever witnessed.
Sadly his work will be with me for some years to come, but I'll be sure to never come here again once I leave his chair.