The manager at this store, Ashley, simply does not understand customer service.
I shop at this store at least twice a month and spend a good deal of money there but moving forward I will no longer shop at this location.
The issue I had was with a price adjustment. Corporate Customer Service approved a 5% price adjustment but the manager refused to do it without the items present stating it was "store policy", even though the receipt was present. My total purchase was approximately $450.00. Instead of honoring the 5%, I ended up returning the entire purchase due to her refusal to process the adjustment and overall horrible attitude. So instead of the store losing only $22.50, they lost $450.00 plus any additional purchases I would be making.
Long story short, Ashley, made a bad financial decision based on simply "store policy" in which she has the authority to override and lost a very good customer. She has a lot to learn about being a manager. read more