Well, what was going on with my throat was- my tonsils were staking claim on their territory and I…read morebelieve were planning a coup d'etat and a general overthrow of power. Dr Yue fixed me up and she fixed me up good. She took time to answer all my questions (I'm a bit of a hypochondriac), no matter how annoying they may have been...she also called me the day of the surgery just to check in before the operation (which was yesterday, btw- so if this review doesn't read very well, please know I'm doped up at the moment). She even laughed at my jokes when I was coming out of the fog of anasthesia- I'm a happy drunk... I also asked all the nurses about their opinion of her and I kept hearing terms as "top-notch", "the best" and so on. She is very compassionate and will really look out for you...and HEY, she answers her phone!!!

Okay, I totally get the initial customer service aspect, but Dr. Yue is one of the most caring and…read morecompassionate doctors I have seen. She just fixed my deviated septum and did a sinus "clean-out", and I already feel so much better. Do not hesitate to call Dr. Yue, and have a little patience with her on the phone. After all, how often do you get to talk to the actual Dr.?

I recently experienced a sudden, one-sided hearing loss and contacted Swedish Otolaryngology…read moreSpecialists for help. In our initial conversation, they were patient and professional, taking as long as necessary to understand all of my symptoms. They told me that since my condition might need prompt treatment for the best outcome, I should come in as soon as I could, and then they scheduled me for an appointment the same afternoon. I arrived at the clinic a little early, and judging from the waiting room, it was a pretty busy day. But they were also apparently running on time, because I was taken back to a room almost exactly at the time of my appointment. The medical assistant took my vitals and other preliminary information, and it was only 2 or 3 minutes before Dr. Peterson came in to see me. Dr. Peterson was really outstanding. Great bedside manner: friendly and patient, but also efficient. She performed a thorough, comfortable exam, then clearly explained the most likely causes of my hearing loss. Without alarming me, she also explained the possibility that the hearing loss could be permanent, an unlikely outcome but one that research had shown could often be avoided with an immediate, short course of steroids. This is why they wanted me to come in quickly. I had several questions after that, which she answered in a way that was clear and pleasant, without ever rushing me despite the need to see a number of other patients. Several weeks later, after finishing the course of steroids, I came in for a follow-up audiogram (also a great appointment--on time, friendly and professional) and was happy to learn that my hearing had recovered completely. Overall, I couldn't have been more satisfied with interpersonal, professional and clinical skills of Swedish Otolaryngology, especially Dr. Peterson. Considering my experience, it's hard for me to understand the comments of the other reviewer who "suffered for 5 days" because Swedish didn't return her phone call. If they told her they would call her back, then sure, they should have called her. But anything could have happened--the receptionist might have taken down the wrong number or had some other emergency that caused her to forget--people are human. If I were so dizzy I couldn't take a shower, I sure wouldn't wait 5 days, or even a couple of hours, without calling back, trying another clinic if the first one was too busy, or going to the ER. Take some responsibility for your own care. Just my two cents.

I was referrred by my primary to this so called ENT on First Hill. First, on a referral it states…read morewhat the problem is that you are being referred for. So, why is it that I had to be called three different times after each appointment was made and scheduled that they call and cancel it? Because each time they had the wrong doctor who I was supposed to see for my stated probelm on the referral regarding my issue? Yes, that right! They don't say, "three's a charm for nothing!" So, after the third appointment time I was finally seen. But the managers in the First Hill ENT, Kiana, who I was in contact with had spoken to me as she was not pleased with how her department was running in regards to all my issues as a new patient. But, it gets better! As, I even spoke to Kiana (one of the clinic mgrs) in the clinic after I had my appt moved up without anyone calling me the same day as my scheduled appointment. She (Kiana) again said she was going to find out what happened. So I waited and waited and ended up calling her back regarding this next issue. I spoke to her and she said she would call me back. So why it is after a week she still has not gotten back to me and I am reaching out to her again? It is no wonder this ENT clinic as a very lower rating. I do NOT recommend going there at all! Why? They do not know how to schedule you with the right provider, they change your appointment time without calling to inform you, and the they lie to their patients. Do not go there unless you are ready to deal with conflict!

My spouse has loss of hearing and speech problems. We were referred by the medical doctor, and…read moreweren't charged a thing. This included Zoom therapy by a very patient graduate student, and a hearing test. We're really very grateful. Note: At present, they'd rather work in person, and don't know whether COVID will allow them to do so.

In reading the review from Beth C. it came to my attention that she did not write about the…read moreUniversity of Washington Speech and Hearing Clinic. The Clinic not have an audiologist on staff by the name she gave, they do not do cochlear implant surgeries nor do they bill Medicare. She is giving a bad review on another clinic- not the UW Speech and Hearing Clinic. Please do not confuse the Speech and Hearing Clinic with any other University clinic.

Couldn't speak more highly of Dr. Yang. First went to him over a year ago for tinnitus, which he…read moresorted quickly with his highly skilled hands. Dr. Yang's attention to detail is superb. On more than one occasion, I've gone in with a high level of anxiety, which he is always able to work through. I wouldn't let anyone touch my ears before him. He is an extremely skilled surgeon. I'm grateful to have Dr. Yang on my team! Highly recommend Dr. Christopher Yang!

Dr. Christopher Yang, ENT (Otolaryngologist) performed four procedures on my husband: UPPP,…read moreglossectomy, repaired a deviated septum and tonsillectomy. These procedures were being performed because my husband had terrible sleep apnea and could not tolerate the CPAP machine. He explained all the procedures in great detail, so we could understand the associated risks and potential outcomes with surgery. Dr. Yang is one of very few premiere surgeons who perform the CPPP glossectomy procedure. This it is a very complex and complicated procedure in which he customized perfectly for my husband's anatomy, so he could breathe better especially while he slept. This was very significant as my husband had more than 22 sleep apnea episodes per night where he quit breathing. Dr. Yang is a phenomenal and skilled surgeon as well as, a very compassionate physician. My husband was a very difficult and complex case to begin with, so the extra care and attention my husband received made Dr. Yang the BEST ENT as far as we are concerned. We are so very thankful to Dr. Christopher Yang for all he has done for us, because he did go the extra mile for us, he definitely made us feel as we were his number one priority (he even came in on his day off before he left on vacation). No accolades would be enough to express our gratitude, appreciation, admiration and respect we have for Dr. Christopher Yang. We highly recommend him without any hesitation.

when I was diagnosed with vocal cord cancer. Dr Kim put a 3 part surgery plan together for me. When…read moreit began I barley had a soft whisper for a voice. now I have a voice as impressive as James Earl Jones. after a 3 month follow up visit I show cancer free. DR Kim is great when you ask questions his staff is so helpful thru confusing times. I dont believe you could get better care from anyone anywhere. Paul age 69

Our Doctor recommended Dr. Zeitler for a sudden hearing loss in one ear. He was very professional…read moreand caring. He took the time to explain the issue and treatment. Overall he is clearly a highly skilled ENT with great people skills. Also we hardly had any waiting time.

Just had my third surgery with Proliance. Had total knee replacement last week and all went well…read more Very organized and professional. The staff is so caring and Dr Merritt is the best!!

1= for Billing & system- which de facto falls on provider, as it's been mentioned to Provider- not…read morethat it's their Specialty, but they should also know it speaks to them as part of Co and the MD's run the Co. I will use the term Company b/c that's all they become/ I use the term Consumer or Number, b/c that's all we become. Calling: As a baseline you wait 30-45min, when it get's down to- 'you are next in line'- it automatically goes to message. Repeat this experience Ad nauseam if you are naive enough to try again, or again & in my case the yielded 90min lost. Repeat the minus 90 x 3. You would think they would be smarter, as they are paid by Pt experience- the wait message is so painful that you must put on mute, mind you, during the process of you waiting for, for well nothing but- incessant, redundant notices x1 per 5sec with high pitched, generic sounds (or was that supposed to be music) are painful. Scheduling: Chronic texts reminding you to check in- not needed (actually Staff has told me to 'just avoid system'), but in doing so and no matter how many repeat visits you are going to- system asks you the same history that has been documented each time and gets you into more redundancy. I like my PT man, RN's are cool & Surgeon I am choosing to like, but time will tell. A follow up & latent thought- I did get through last week in minutes. I had to confirm an appt, as I deleted the text service per Staff advice D/t redundant intake questions each time, and for the fact reminder texts are incessant. May have been same lady or another, but the same formal, semi-curt tone, almost belated teacher-like and when I said, 'nice, surprised to get you' = dead silence, HOW CAN I HELP YOU? She read through the list of who I saw last week (tool behavior, or rather the teacher reminding the wayward pupil thing- but why of the past?). The other time I got through [batting 2/8 here], as well as this one- in both cases I was left feeling temporarily stupid, wrong or awkward- let alone any relation on the other end Re Patient "experience". Apropos, as during these waits (for which being the main point- nowhere in the 30+ min wait, is there any mention- you are going to voicemail anyway)- and at 5 second intervals, they ask if you would like to 'leave input 'so to better help the Patient Experience' Yeah, I did mention to MD's and other Staff as it secondarily undermines them. her Staff. Or, I can just scrawl a message out with my 2 good fingers, put her in a whiskey bottle (b/c by now you know this sista be drinkin') and toss into the Sound. TK/ JAN (Just Another Number)

I feel Dr Huang was not listening to what I was saying about my issues…read more My annual visit was dragged out to over an hour. They call this a prolonged office visit and is billed $427 on top of billing for any annual hearing testing which seems to keep you in the office over an hour. I was not informed of the extra $427. My initial, new patient, billing was not sent out until 1 year later. This office/Dr seems to be unprofessional. I will not go back.

Well, I don't normally write reviews on yelp but I can't just leave Dr. Huang alone. She's the…read moreworst doctor I've ever met in life. She's never on time, yeah, I blame myself for continuing seeing her after the first few visits. Here's the most recent experience - I made a back to back appointment to get my cochlear implant headwrap done by her before an MRI scan. The MRI appointment was supposed to happen at 3 pm so I booked an appointment with her for 1:30 pm thinking that would be enough time. She had me wait for an hour an a half and ended up seeing me at 3 pm!! Well, I can't explain how frustrated I was considering how hard it was to schedule an MRI appointment for people with a cochlear implant. And after she stepped into the room, all she's done was talking about signing a waver that releases the her liability, blah blah for 10 minutes, until I stopped her. She never talked about possible complications even after I asked about it, she just said, well there could be any complications which I don't even know about.. Anyway, steer clear of this doctor.

Had the great pleasure to be seen by Dr Peterson. She was very knowledgable, caring and truly…read morelistens. Friendly staff and do their best to accommodate patients in short notice if it's urgent. Excellent experience both times I've been there. Highly recommended.

I am a Family Physician who likes to sing. Unfortunately, I developed a hemorrhagic cyst on one of…read moremy vocal cords and virtually lost my voice. Dr. Peterson skillfully removed the cyst. The before and after pictures are impressive. There is not a mark on my vocal cord that would suggest a previous lesion. I have my voice back again! I am very sad she has since relocated. We lost a great referral source. Thank you Dr. Peterson!

It's been YEARS since my last physical. I tend to procrastinate when it comes to being told the…read moregood/bad news about my health. After searching through the first page of my "in network" providers, I quickly got tired at the prospect of sifting through 50 more pages. So, I did what any reasonable person would do when it comes to finding a doc...I closed my eyes, threw a dart and picked a name. On a serious note, Dr. Friedmann was voted best doc in 2002, so I figured like wine, you can only get better with age. I went in, he did his thing, and I walked out. Overall, a pretty painless experience (aside from the blood draw). He's a nice, warm, fuzzy guy. Two thumbs up.

I recently saw Dr. Friedmann at the Polyclinic in Ballard. I had been having severe intermittent…read moreleg pain that I couldn't relieve with any amount of Aleve, ice, heat, rest, etc. It was the strangest thing and I was hesitant to see a doctor because I could barely even describe the discomfort I was having and wasn't sure what help I would be able to get. Lucky me, I ended up getting an appointment with Dr. Friedmann. He took so much time and care to try to understand the issue I was having despite my inability to articulate it. He made sure to understand my overall health, activity levels, recent travels and all of the other outside factors that might be causing my pain. I have recently felt so rushed by all of the doctors I've seen but Dr. Friedmann made me feel like I was his only patient. While we never got to the root cause of my pain, he made sure to rule out any possibly dangerous causes and provided me with a prescription and treatment plans to try. Then the most amazing thing happened...I got an unsolicited phone call from him 2 days after my appointment to see how I was doing!!! I'm feeling much better now thanks to Dr. Friedmann. I would absolutely recommend him to anyone in search of a smart, thoughtful and genuinely caring doctor.