Ok, This is more about the McDonalds than the actual gas station but... If I go through the drive through at 10:29 and get denied my 2 hash browns for a buck one more time, I'm finding a new place for hash browns. I'm sure a corporate policy and they have the official McDonalds clock on the inside to tell them when it's 10:30 but all I wanted was 2 hash browns... it made me sad read more

I may frequent this establishment, but only for the McDonald's inside. I cannot count the number of times I have pulled up to the over-priced gas pumps and said, "Where are you?" The employees seem to forget that they are there to serve. This is not to be taken offensively by any current employee at all. You have probably not been there long enough to know of what I am speaking. In the end, sure it is convenient, but it is not worth sacrificing principles to have some convenience. Go ahead, you can make it one more mile. read more

After reading both postings, I decided to take it upon myself to visit this Village Mart #11 to see if my previous visits were comparable. I have come to the following conclusions. The service at this location is lackadaisical. Since I have been around, or in some form of the customer service industry most of my life I expect, nay I demand quality service. This location does not provide that. It's not that the people I come across at this establishment don't try, it's that they don't seem to care. I have also fueled up at many gas stations across the country. When I say; the type of vehicle I am driving, or how much gas I pumped, the # of the pump is not an issue. As well, it would do wonders if signs would be posted on all the pumps. Signs that that inform the customer, you have to pay first after dark. I do understand this could have changed since I purchased gas their last. Everyone with a job has multiple duties, but certainly if you have store front customer service is a key. Excuses are the failure of any business, and stocking a case is not an excuse. I hope that some of these easily fixable scenarios will be addressed. Until that time, I will not be frequenting this inconvenient mart. read more

This store is a VERY decent store to shop. The ignorance of many of the customers seems to complicate the clerks' duties. From my own observations, the customers are in fact the problem with this store, and not the employees. I know of MANY occassions where ignorant arrogant customers (both male and female, professional and trash) have made verbal threats and shown a total disregard for the humanity of the employees. These clerks and their manager are in customer service, however it MUST be remembered they ARE NOT SERVANTS and are definitely not slaves to be treated with the disrespect each of them put up with all day long. It must be remembered, these are CLERKS not technicians or repairmen. There are problems that occur with the pumps which are beyond the clerks control. And as for asking you which pump you were on, do you realize they have EIGHT pumps?? If more than a few cars are out there, use some common sense and let the clerk know WHERE you are or were! Also remember, unlike alot of jobs, these clerks MUST perform customer service along side NUMEROUS other duties that MUST be performed at least once or more often on their shifts. Who do you think stocks the coolers? Cleans the store? Restocks the cups/lids/etc. Sweep & Mop the store? They generally have ONE clerk on duty, and it is that clerks responsibility to maintain the store, control the cash flow, oversee the pumps (and watch for morons who decide to steal gas), and as Village Mart owns the property, the store clerks must also be aware of whats going on next door at McDonalds and over the ENTIRE parking lot. Cut them some slack, or go to Rapid Roberts at Fremont & Republic, or Kum & Go north on National. Go anywhere else if you dont like the service you received but before you pass judgement, think about what the clerks must go thru on a day to day basis. On you next trip to McDonalds, remember not to tick off those same employees who reserve the right to refuse service to anyone for any reason and are backed by their management and a majority of the customers. Also remember, if you are barred from the gas station for any reason, no more Chicken Nuggets for you, for it INCLUDES McDonalds and the entire parking lot as well. read more

I also frequent this establishment, but not for the McDonald's. Almost all of the clerks are fantastic (there is that one early day shift kid that drives me up the wall)! I have never gone in to be left standing and waiting at the register. I have always been greeted with a friendly smile and a hello. If you want good service, treat them with respect! They are working to pay their bills just like you! read more