The landlord lied about knowing that I had a cat and kept my entire deposit because of it and I had…read moredocumentation for my cat and dog to be with me and he told me I lied and didn't provide proof but I still have the documentation with me right now to prove I can have them and now he is keeping my 1510 deposit for no reason. I have photos of the apartment with nothing wrong and no damage worth $1510

the apartment has the best customer service you will ever receive and so friendly and helpful, just…read morelove the new modern lifestyle living. This is close to the historic downtown area and all kinds of upscale dining and eating.

Well, I wish there were half-stars in the rating because The Lodge is better than good, but not…read moregreat. In my opinion, nothing is great except ice cream. Regardless, this place has a fantastic location, near downtown, schools, churches, theaters, restaurants, grocery store, and many individual "shoppes." The current staff working at the Lodge is really fantastic in keeping up the appearance and "spirit" of the place. About the only negative comment I would make is that the closets are too small, but then I'm a lady with a fantastic wardrobe!

Management is friendly and personable. Maintenance is responsive and is also very friendly…read more Management plans small events in the clubhouse and tries to engage the community so that is pretty cool. Parking is very horrible, I called the city and found out the apartments were given parking requirement waivers by the city for the bus stop and bike racks, so expect problems with that. Run by a national commercial property management/real estate company, Avenue 5, so expect all the normal stuff that comes with that. Apartments are nice and have spacious open floor plans. Pet friendly community (good and bad...just avoid walking in the grass). No security cameras. All in all it's a good place but it has its caveats.

We love living at Mill Creek apartments! Our apartment is spacious and has all stainless steel…read moreappliances and in-unit washer and dryer. They are very pet friendly and are coveniently located across the street from a park and a paved walking/bike trail. They also have a fitness center on site that is open 24/7. Management is super friendly and quick to respond to our needs and questions. No complaints about living here!

It was a good decision to move here! We are surrounded by useful stores and businesses within…read morewalking distance. The many activities are varied: from card playing to line dancing, from potlucks to movies, from crafts to outings. And my apartment is comfortable with lots of folks to get acquainted with. The staff is friendly, skilled and efficient. It's a good place to call home!

I have been at Affinity Walla Walla since 2022. The location is great because so many…read morestores/businesses are within walking distance. If you are community oriented, then you will be able to meet people because there are opportunities to get involved. People meet for coffee/breakfast, games, pub time, and other activities. Residents are encouraged to be involved to make the community better for all residents. If you have a problem, things are quickly resolved. Most people in the community are friendly and/or outgoing. I'm glad I moved here because Walla Walla is where I wanted to be and this place fits my needs.

I've rented most of my life. I have liked my previous landlords. We got along well and I take good…read morecare of the properties. I was personal friends with my last landlord. I have rented from WHP for 2.5 years now. They treat me like a lower class citizen that doesn't deserve respect. They don't listen or respond to me when there is an issue to the property. They are rude when I call and try to talk to them. The manager has even gotten angry with me. One of the repair people who came to my home told me that he gets angry a lot. I'm not used to being treated this way from a business that I rent from. The employees also must not communicate between each other because they bring up the same problems every time they do an inspection that hasn't been resolved. They have billed me for things they found broken on the property that were like that when I moved in. I feel like they are searching for things to charge me for. They quietly post a invoice to my payment portal for something I pay them to fix without a call or a discussion. They bang on the door very hard and tape notes to my door instead of just ringing the bell and handing it to me. Tuesday evening they came to the door and taped an inspection notice for Thursday morning. 38 hours notice to inform my work. Law is 48 hours notice. Today, at 9:55 a.m. I recieved a letter in the mail from them that I had a home inspection today from 9:00 a.m. to noon. This is not following the law. I work from home, having them come on short notice affects my job. They have been late for previous inspections so I guess that I have their lack of punctuality on my side today.

I am writing as the caregiver and power of attorney for my elderly, disabled nana, who rented an…read moreapartment managed by Welcome Home Properties. I do not live in the unit and signed the lease only to help her qualify. Welcome Home Properties told us a co-signer and double deposit would be required if my nana did not meet screening criteria, so I agreed to co-sign to help her secure housing. They charged her over $400 in fees before she moved in. They knew I would not be living there and would be checking on my 85-year-old nana daily as her caregiver. Four weeks after move in, her doctor and Adult Protective Services determined she could no longer safely live alone and had to move to assisted living. When I called to explain, staff quoted an early-termination structure of a $500 re-listing fee, $500 for half a month's rent, and then $500 per month until re-rented. APS later verified that my nana could not live alone. When I requested early termination and release from liability as a disability-related accommodation, my emails were ignored. Instead, the portal showed about $10,250 in remaining rent. The lease was also changed so my nana's signature was removed while mine remained, even though I never signed an amendment. My nana has since been diagnosed with a devastating medical condition and her days are numbered. This company treated the situation like a billing opportunity instead of a serious medical and housing issue. They handled the lease in a way that left a non-occupant caregiver "holding the bag" for the remaining term after APS and doctors said my nana had to leave. I am disputing the debt and filed complaints with multiple agencies because I believe their conduct is unfair, dishonest, and harmful to an elderly disabled tenant and her caregiver.

If zero stars were possible that's what I would select for them. The office customer service is…read morehorrible.

My little family has lived at Lionsgate for over a year now and we are consistently pleased with…read morethe level of service, professionalism, and neighborly demeanor of the office staff (Amanda and Don). We are so happy in our community here and are never lacking for help when it is needed by Amanda or Don. Thanks to them for helping make our experience living at Lionsgate so great!

My daughter wanted to rent an apartment at Brentwood Apartments. She filled out the application,…read morepaid the fee for background check and has never received a letter or phone call from the company. I have tried to find out who actually owns these apartments with no success. My daughter is moving up from CA, she was in CA, so I went to give the fee. I paid in cash, is this what the problem is? Not sure if she will ever receive the letter regarding her background check. The manager said that they couldn't read the address. Specifically the zip code. I think a simple zip code search would have been easy and quick. Or, a quick phone call to make sure they were sending it to the correct address. Anyone know of apartments that don't leave you hanging?

The property manager stated that we had bad rental history due to periods of unavoidable…read morehomelessness. She did not check any references or run our background checks.

2bed/1bath with W/D hook ups for 675/month. So, i live on…read morethe ground floor and the carpet and vinyl seem pretty new when we moved in. There is only one AC unit in the apartment and its in the living room. You are not allowed to put a small AC unit in your window during the summer months so it gets to be about 80 degrees at night during June-Aug.... yeah, people put in AC units anyways... The managers are pretty rude to us here, especially about pets, no pets allowed unless your the manager, and no friends visiting with pets either, the pet can't even be in the car when they pick you up...stupid i know. You can't have someone spend the night for more than like 2 nights I believe otherwise they threaten to evict you. To Stonecreeks credit tho, it is well lit at night, the grounds are well kept and it is in a safe area of town with only one way in and one way out, no ally ways, so its very safe with tall fences. Its month to month rent with no lease so that's nice too.

As a homeowner who lives out of town, I expect a management company to do a thorough job when…read morerepairing and maintaining my property. I've had issues with small jobs not being complete in a satisfactory way. However, this company always follows up with calls and has been very responsive with the issues. I've been an absentee landlord for over eight years. I felt this company was positioned to be the best because it is the largest in Walla Walla. I felt like my property wasn't being carefully looked after by Windermere in the past and attempted to work with a smaller company that could be more hands-on while providing services at a more affordable price. That turned out to be a bad decision after a couple of years. If you are trying to manage a house from another state, I believe Windermere will be the better choice in the long run.

One of the WORST companies I have I have ever had the misfortune of coming across. Misleading,…read moredishonest, overall shady. They will say anything to collect that application fee. Won't tell you they DO require a certain credit score for EVERY resident and won't even let you see ANY property before paying this fee. There should be laws against this. They have the majority of properties under their control. As owners, let's stop giving them business! If you want to be viewed as honest, you must be transparent. And because I said I will be reporting g them to the BBB I am now being refused service. As a disabled veteran searching for housing how can this be legal?