My friend recently moved into a Morris-Pace facility. She says:…read more*The gray carpet in her room is stained and filthy. * There is currently no toilet paper in the bathroom and the holder is hanging off of the wall. *There is cold air coming through the window and she is cold. *Her bed is right up against a wall heater and when the heater turns on, dust blows on her, which is not good because she has allergies and a touch of asthma and heart issues. *The food has been quite insufficient. Besides being skimpy, it is poorly-cooked and flavorless. She says she gags. *A dresser that is provided has its surface peeling off. If she could give ZERO stars, she would. Shame on facilities for not properly caring for the elderly and those needing therapy, rehabilitation, and medical care. Our elders helped make this country, build this country, and have served all of us in one way or the other. It sounds like this facility, and a lot of facilities in this country need to be closely scrutinized by the state departments of elder care, and the care of those who are somehow incapacitated.

I'm SHOCKED at the care my mom is receiving here. All the staff know her, are familiar w/ her…read morequirks, & go way out of their way to appease her. (My mother has a favorite farmers market donut, cherry topped. A staff member started picking them up on way into work. On days when the market isn't possible, she keeps a jar of cherries in the fridge so she can dress up a regular donut.) I had such horrible experiences w/ a memory care unit at a facility in Douglassville. Constant staff changes, staff that seemed to have zero medical knowledge, could barely speak English or be understood (a nightmare for elderly w/ hearing loss & a failing brain), & dreaded my visits. Instead of learning quirks or adding more staff, they heavily medicated to the point of weekly trips to the emergency room from falls. All of Spruce seems to be long standing members of the industry, many of which have worked at Spruce for years. From Theresa in the finance office to Arlene on night shift (both a pleasure to deal w/). 4 stars because facility could use some renovating- it is very dingy & dated. But come to realize looks are deceiving. Other places shiny & new, but understaffed, undertrained, & uncaring. Spruce gets right what matters. I PURPOSELY show up at all hours. My mother is always groomed, safe, and smiling. Staff always happy to engage.

My mom was a resident at spruce manor for 5 years. The staff on 2East were very loving and…read moreprofessional. All the nurses and nurses aide did the best job they could do. I was kept informed and my family was treated with respect. Thank you spruce manor for all your dedicated service for my mother and family

Health Calls has provided with everyone in our family such peace of mind! The nurses and…read moretherapists were outstanding following my knee surgery. We have used other agencies in the past, and well they just did not show up, and they did not get me better as quickly. Thank you Health Calls and your staff for making our family situation more manageable. Jessica J

From the owner: In Home Skilled Visiting Nursing Services, In Home Therapy Services. Post Surgery In Home…read moreOrthopedic Services. In Home Rehab Services. We accept most major Insurances including Medicare, Medicaid, and Other Commercial Insurances.

Horrible customer service out of the Wyomissing Office primarily as it relates to listening skills…read more This is disheartening as it is impossible to provide Exceptional Care when poor Listening skills are demonstrated at initial point of contact. It does not instill confidence that the agency will be sending visiting ANGELS as Exceptional Caregivers to your home to care for your loved one. For this reason alone, I would not recommend this Office, and would think twice about recommending the agency as a whole. Thank you for this opportunity to share my experience and concerns.

From the owner: America's Choice in Senior Homecare…read more Visiting Angels is a national, private duty network of home care agencies. We are proud to be the nations leading provider of non-medical senior home care services. Our Angels provide in-home care, elder care, respite care, senior personal care, elderly care and companion care services. With our senior home care services, elderly adults can continue to live independently in their own homes.The directors and franchisees of Visiting Angels have always held the philosophy that they are in business to provide the best care possible to seniors as well as others who need in home care while giving total respect to the care giving staff. Our network of franchised Visiting Angels home care agencies provide the very best support so that elderly clients receive top quality care wherever the need exists. That is why Visiting Angels is Americas Choice In Homecare. We can provide the following services: - Assistance with Bathing and Hygiene - Meal Preparation - Light Housekeeping - Assistance Toileting - Transportation to Appointments/ Errands - Medication Reminders - Overnight Care - Live in Care - Hourly Care - Respite for Families - Hospice Care - Rehabilitative or Recovery Care - Assistance with Physical Therapy Exercises - General Errands - Laundry - Companionship and Activities Call us today for a free home assessment!

This place is terrible, no communication. Management does not return calls. Patient bell gets no…read moreresponse. Limited food options. Schedule of only 2 showers per week. Just found out they had an infectious outbreak 1 week before they took my father in for rehab. ​

Secondly you have a business office manager who shouldn't be in that position because she doesn't…read moreexplain anything to you before you sign stuff all she wants is your signature and then walks away. She also yelled at me and talked down to me and made me cry and feel hopeless. She needs to be fired asap. This place only cares about money and the owner of this place doesn't care about the residents or the staff he is 100 percent a joke.