We moved to the Highlands 6 months ago. We did a lot of research and visits especially the Memory…read moreCare areas. We found the Highlands to be the best choice - and it has been a very successful move. The Memory Care area is beautiful and bright with an outside courtyard and provides appropriate activities and food service for the residents. The management and staff have been excellent in their care and concern as well as supportive for the resident and the family. Any questions or concerns are responded to quickly. I have moved into a Highlands independent living apartment and can walk to Memory Care for visits at anytime.

For a beautiful retirement place with many wonderful people working there, I hate to post a serious…read morenegative. End of life care is supposedly what they do. However I was shocked and angry about what happened to my friend, who lived there eleven years and donated big bucks to their charity fund. They would not let him stay in his own apartment and hire the help he needed. He was forced to move all his things out at a time when his wife had just passed away. Then he was forced to move again to a small room. He was in rehab and told he could not go back to the small room. They made him sit in the dining room when he wanted to go back to his room. This was ASPIRE care. No one would speak to me about his care until I paid for a Power of Attorney, which he allowed me to do. All in all it was a painful disheartening procedure for a grieving man who was also having his own medical issues. I am a paid-up future resident, but neither my husband or I would put ourselves in their care in the future. To quote my husband, "They treated him like a sack of potatoes." His father was treated much better at Fredericks.

My mom recently moved into a small apartment here. Staff have been friendly and helpful. They have…read moretaken steps to meet my mom's personal needs even though it is in an independent living facility. The residents seem active and engaging. They have been very welcoming to her. The food is quite good. I would recommend this place for someone who wants a small apartment in a fairly active community.

My mother has lived at the Manor at Oakview for nearly 3 years. She has been VERY happy there…read more Three meals are served every day and, if desired, there are several nearby alternatives. Health care providers are also nearby and food can be prepared in the kitchenette in her apartment. There are movies and games scheduled as well as musicians often in the Common Area. COVID precautons have been excellent and Rich, the general manager, has stayed on top of COVID spreading and adjusted procedures as needed to keep residents and employees safe. He, along with Kim (who plans and organizes the activities), Cheryl (the charming and accomadating Office Manager) and Craig, is the biggest asset in The Manor. Rich and staff make my mother feel like the VIP that she is! The maintainance and dining room/kitchen staff are also on point. We have been, and plan to continue to be, very pleased with the service Rich Dilello and staff have provided!

The experience here is both saddening and maddening. Our loved ones care has not ever been…read moreconsistent. The inability to assist one patient every two hours is excused by understaffing. The material products used here are low budget, generic, issue causing. With nurse to patient ratio at 1:26 and our finances making impossible to move him... The least I can do is warn others!!! Do not send your family members here if you can help it!

This place is a no for me…read more My mother-in-law is there currently and can no longer eat and the staff doesn't feed her so we have to go in daily to make sure she eats. I've gone in several times to see food and drink spilled on her clothes when she was able to feed herself. We pay a lot of money for mediocre care. Also, my husband was having his mom sign some paperwork and a nurse (Dawn) asks what it was. (Not really her business) and when he made a smart comment, she proceeded to call other family members accusing him of doing something illegal?? THEN the business office says they are reporting him for elder abuse?? He is there daily to feed and visit his mother and is her POA. This is completely unacceptable and adds more stress to a family already dealing seeing their mom declining. This is not what long term care should be like. I would recommend Bethany Village. I've have good experiences at that facility.

I'm SHOCKED at the care my mom is receiving here. All the staff know her, are familiar w/ her…read morequirks, & go way out of their way to appease her. (My mother has a favorite farmers market donut, cherry topped. A staff member started picking them up on way into work. On days when the market isn't possible, she keeps a jar of cherries in the fridge so she can dress up a regular donut.) I had such horrible experiences w/ a memory care unit at a facility in Douglassville. Constant staff changes, staff that seemed to have zero medical knowledge, could barely speak English or be understood (a nightmare for elderly w/ hearing loss & a failing brain), & dreaded my visits. Instead of learning quirks or adding more staff, they heavily medicated to the point of weekly trips to the emergency room from falls. All of Spruce seems to be long standing members of the industry, many of which have worked at Spruce for years. From Theresa in the finance office to Arlene on night shift (both a pleasure to deal w/). 4 stars because facility could use some renovating- it is very dingy & dated. But come to realize looks are deceiving. Other places shiny & new, but understaffed, undertrained, & uncaring. Spruce gets right what matters. I PURPOSELY show up at all hours. My mother is always groomed, safe, and smiling. Staff always happy to engage.

If I could give ZERO stars I would! HORRIBLE place! If you really want to see how your loved ones…read moreare really being treated show up to visit later in the day after dinner. They were horrible to my mom, and verbally abusive while helping her get changed until they realized I was standing outside of her room listening. Humiliating, ignorant, and rude. Completely unprofessional and uncaring. Ignored patients calling out for help. Dismal, smelly, and understaffed. Horrible experience!

Offers personal and memory care. Memory care is a secure unit. The staff really takes pride in…read morethe care they give. They treat the residents like family.

Unless you are fully functional and just want someone to make your food and a roof over your head…read moredo not go here. Unable to answer phone calls. Your family member will just be shelled back and forth to the hospital and will not increase care as they decline. Will leave your family to fend for themselves and not even stepping in when they dont have a shirt or undergarments on.

This is a difficult review to write. Some aspects of care for OL were phenomenal and we were very…read morehappy, other considerations not so much. I'm going to base my star rating on CARE GIVEN and not the other aspects although they will be mentioned. I've never had to explore nursing home options before, and unfortunately like many, when it was needed it was at the time of need so we were ill prepared. I selected this nursing home based on a visit I had years ago and thought the residents were happy and well cared for. I enlisted the help of an elderly solutions "broker" I found online thru google, who was the foot in the door, although I don't know if that was necessary. Like many, I heard horror stories about nursing homes, and have been in several that were subpar visiting relatives over the years. It's believed that many will force you to sign over your house and assets. Surprisingly at OL that is not the case. In fact, they don't ask anything financial. They operate on a base rate and a $310/per month upcharge for every level of care needed. A level of care is based on every 30 minutes a day they tend to you, this is evaluated every month for accuracy so you could be paying a higher level one month and lower the next. Please note that the prices I'm providing here are based on a single room, single occupancy, non-dementia care. Memory care has a different set of pricing, and other style rooms, suites, efficiencies are available. The base rate was $4300/month + each tier of care. The nonrefundable entry fee is equal to one month. They operate on a month-to-month basis. Again, they ask no financial information. My dad lived out the last two months of his life at their Landisville facility and overall, we were very pleased with his care. The pros, aside from the pricing structure is the place is gorgeous, well kept, and the residents and staff seem happy. Residents are dressed and involved. There's a variety of activities every day, as well as outings. Transportation, move in assistance, medication management, all meals and activities, housekeeping, furnished room (if you choose), cable tv, basic supplies such as toilet paper, linens and laundry service are all included at the base level. Kara, who was our initial contact, was very friendly, and it felt like she had our dad's best interest at heart. She really knows how to "sell" their lifestyle, although some of her information was inaccurate. She promises the sun and the moon, however, either by miscommunication or staffing issues, not everything she promised was delivered. Some key furniture pieces that were promised upon check in were missing, but rectified. We were told 181 channels, however my dad complained that some required an additional payment, and channel offerings seemed to change every day. One day a channel would be free, the next it wasn't. We were told a landline phone with his own extension was included, which was a highlight for us given his difficulty in using a cell phone, only to discover we would need to have someone install the line, pay a monthly fee, and purchase a phone. A thorough nursing assessment was also promised when he arrived, but not done till later in the day when I mentioned it. Small things like that were all addressed both worth mentioning. Some things we can't overlook; dad was proud of his military service, and they have a veteran's wall complete with a picture/nameplate. I provided his picture a few days before he moved there, however by the time he passed - two months later it still wasn't hung. I had contacted the activity director on this several times prior. It was heartbreaking to see my dad look for it every day as he passed the wall on the way to meals, knowing he should be up there and wasn't. There was also an issue with obtaining a wheelchair thru insurance, which was a result of something as trivial as the provider needing an insurance number, which they had and never provided them, which once we got involved was addressed. As my brother put it there was a little more "hand holding" on some matters than we expected, however at the time of his passing I thought we worked out a lot of the kinks. What also was disappointing was that we & dad had grown to like the staff a lot, and since we were very hands on as a family communicated with them on the daily. However, when he passed no one reached out, sent a card, or acknowledged his death. The day he passed at the hospital I cleaned out his room, and a few staff came forward to offer their condolences but not key players, which was sad. The care he was given however was very good. They were attentive to his needs and treated him well. His room was spacious, newly renovated, and comfortable. PT & OT therapists work out of that building so getting his therapy needs met was easy. Communication was daily between us and key employees. He was clean, dressed, and tended to daily. Coming here probably gave us more time with him. He is dearly misssed.

My Great-Uncle has been living at Oak Leaf Manor (Landisville) for about a year…read more I have visited him at least twice a week since he has been there, so I am very familiar with Oak Leaf. The grounds are beautifully landscaped and well maintained. There is plenty of outside seating including two gazebo's. There is also an outside picnic area and nice walkways for the residents. The interior is wonderfully decorated for whatever season it happens to be. There is also a water fountain inside that is quite nice so sit around and relax. The dining room is nicely laid out and the food is good. The residents rooms are spacious and clean. The staff at Oak Leaf Manor is very friendly and caring. If any problems arise, the staff do their best to accommodate you as quickly as possible. There are a lot of activities for the residents, including BINGO, a theater room, scenic bus rides, crafts, and veterans activities. Overall Oak Leaf Manor has a very comfortable friendly atmosphere. If you are looking for a home for a loved one who can no longer live alone, I highly recommend Oak Leaf Manor.

I want to thank everyone for a wonderful afternoon. Everyone there is so supportive and caring. She…read morereally enjoyed her 90th birthday, With all of you. We feel so blessed to have such a wonderful place. Thank you!

My Mom moved into Juniper last September. She passed away on June 4th of this year. This is one of…read morethe saddest times of my life with losing her. But I wanted to send a wonderful review of the staff and facility. My Mom was no longer able to live by herself in her home because of declining mobility. It was a difficult decision to persuade her to move to assisted living, but she knew she had no choice. We picked Juniper because it's so close to our home and the staff seemed very caring and helpful. Her first week was difficult. She spent a lot of time in her room. We encouraged her to get involved in activities along with the staff and she did. Now when we called her she wasn't in her room. She was bowling, playing bingo or doing another activity. The staff really got her involved. She made a lot of friends. The nursing staff was very caring. They took care of her medications and all of her other needs. I can't thank them enough for the love and caring they showed my Mom. These ladies loved my Mom and would do anything for her. I can say that I would recommend this facility to anybody looking for a safe place to place their loved one. I miss everybody there. They made my wife and I along with our children and grandchildren feel welcome.

I have the privilege of working at this beautiful community everyday, our residents are truly "…read moreliving " every minute of each and every day. To be a part of Paramount is to watch the residents admit and excel in their daily living. A non medical look and feel, it is te most affordable community in the area and beyond and our residents are able to age in place. So as their needs increase we move forward with them, skilled nursing care isn't a move that your loved one will have to make. I am thrilled to be a part of a great work family and enjoy watching our community grow every day! This is a must see community if you're searching for your loved one

When my family and I were looking into assisted living communities for our sister, we were…read moreoverwhelmed by the choices and associated costs and amenities available. But when we toured Paramount Senior Living and met with Starla Press, Director of Admissions and Marketing, we were immediately impressed. Starla spent an enormous amount of time patiently answering our questions and asked many, many questions about our sister and her specific needs. Then she went to the hospital the very next day to meet with our sister and talk with her directly. It was so very clear that Starla was interested in making this work for us and our sister - more than any other community that we met with!! So what makes Paramount Assisted Living so special and superior over other similar communities? It's the people. From Starla - to Olivia Perry, LPN, Resident Care Manager - to Shiryl Stanley in accounting... everyone who works there puts the patient and their family first. When I call to ask a question or discuss my sister's care, they go above and beyond to help. They also know who I am and more importantly, who my sister is and how she is doing. This is a beautiful community and my sister raves about the food!!! She looks forward to all of her meals in the dining room and rates then 5-star. My sister went from a picky, non-eater to actually starting to gain a pound! Thank you, Paramount Senior Living, for taking such good care of my sister and caring about your patients and lovely community.