This hotel is run down, needs a makeover, and it is not worth the price. The breakfasts were very small and expensive. When we booked online, we were attracted by pictures of the Beach Club, which you access
by a hotel truck shuttle. It is a nice setting, but it could be so much better.
Our group had very bad service and the food/drink quality very bad (so unusual for Mexico). There were 2 very rude bar servers, who ignored us and our group, although they had no customers at the Bar. To add to the insult, the Pino Coladas were not delivered for 40 minutes AND were very very weak. Our friends experienced the same bad quality with their Mojitos. And they were very expensive drinks! The Beach Club is owned by the Hotel, and it appears they simply want to gouge everyone for maximum profit. For the rest of the week, we went to the Palapa Bar/Restaurants at Zicatella Beach and had fabulous drinks, food, service and a great time. We won't stay at this hotel again. read more