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    Villa Services

    5.0 (3 reviews)
    Closed 8:00 am - 8:00 pm

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    Services - Villa Services

    Deep cleaning

    Regular home cleaning

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    9 months ago

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    Zest Cleaning

    Zest Cleaning

    4.8
    (91 reviews)

    Not recommended…read more Cleaners said it'll take them total four hours to do regular cleaning (this is after they did a first cleaning so they already had a clear idea of the workload and time needed). And then owner wants to charge $265 for monthly cleaning. So their hourly rate is $265/4 =$66.25. Way overpriced compared to market prevailing rate. And I don't think the charge is in alignment with the service provided. There were no trash bags in place. Rugs were left unwashed and not put back in place, etc. Ironically they charge $55 per hour for first cleaning, which means reoccurring cleaning their rate is higher. Yes these days it's tough for small businesses to survive. But that doesn't mean customers got money rained on their head. Update: the owner explained that the rate is based on total sqft. This is nonsense! We have four bedrooms but two were not cleaned. Plus we always have regular cleaning services and it always takes them four hours or about $200 to clean it. And this business owner decides to charge us $265 just because we live in a house (and remember we only need 2/4 bedrooms to be cleaned) and not based on the actual cleaning area and total time needed? We were told by the cleaners that our house is well-maintained and they didn't have to scrub anything so total hours spent will be 4 hours. Owner is saying that although it only takes four hours but you need to pay $265. Does not make sense. Plus I know the SAME technicians when they clean my friend's townhome, they spend the SAME amount of time four hours in total and they charge less. Just because we live in a house not a townhome, it doesn't mean we have to pay more for the same cost incurred to the owner. It's not like our house is a rabbit hole or dirty anything. The technicians clearly said the place is well maintained and they didn't have to spend any extra effort. Then why do I have to pay much more at the hourly rate close to $70 to have the same cleaning service and hours? WHY? This is outrageous. I'll never do business with a service provider whose pricing is not transparent. Last time I used them for deep cleaning two years ago before tenants moved in, the tenants complained the cleaning was not thorough at all and requested for a refund. I contacted the owner right after the complaint, sent her the pics and she did not accept the request for a refund or offer re-cleaning. Nonetheless, I gave them another try which is totally idiotic on my side. I chose to not post a bad review after the first disappointing experience because I don't want to be harsh on small businesses. However this time the experience is even worse and even disrespectful. Who on the earth can explain to me why I have to pay more for the same service and hours? Why my own lifestyle (living in a house instead of a townhome) has anything to do with your operating costs while you use the same people, same hours and same cleaning equipment? Then why do I have to pay more? Explain to me. Choose wisely at your own risk. Honesty in business is underrated.

    I was charged $330 for a "deep cleaning" of a 2000 square foot home. The results look like an…read moreincomplete routine service. Dusting was incomplete, laundry room was completely ignored, kitchen cabinets were not touched. The floors were mopped with no attention to detail. The owners response was it would cost another $330 to complete. *** Be very weary of the company's definition of a deep clean ***

    Mamas Cleaning Crew

    Mamas Cleaning Crew

    5.0
    (6 reviews)

    We recently hired Mama's Cleaning Crew for a move-out cleaning of my late uncle's home in Laguna…read moreWoods Village. The unit had been unoccupied for two years due to probate after his passing, so it needed a serious deep cleaning once the junk removal was done. Christina from Platinum Bucket recommended them, and I'm so glad she did. Shar, the owner, was the first person I spoke with over the phone. She was incredibly kind, understanding, and professional from the start, which made scheduling easy and stress-free. Adam came by on October 7 to provide a free in-person estimate. He was very thorough, inspecting every area of the home and giving us a fair quote on the spot. At the time, the furniture and items were still in the unit since junk removal was scheduled for October 10. We scheduled the cleaning for October 13, right before my aunt and I had to fly back home to Hawaii. On the day of the cleaning, one of the cleaners, Priscilla, arrived on time with another team member. Adam stopped by to review the details with us and allowed us to prepay in cash since we wouldn't be around for the final walkthrough. He reassured us that before-and-after photos would be sent once the job was completed, and if the total ended up being slightly higher, we could easily pay the balance via Zelle. About four hours later, while we were already on our way to the airport, they emailed to confirm the cleaning was finished. The next day, we received detailed photos showing the completed work, and the results were incredible. The unit looked immaculate. Even better, the total came out exactly as estimated. We had a small remaining balance, which we asked them to distribute as a tip to the cleaners because they truly earned it. During such an emotional and challenging time, Shar and her team made the entire process easy and reassuring. Their professionalism, communication, and compassion gave my aunt tremendous relief knowing her late husband's home was cared for with respect. We highly recommend Mama's Cleaning Crew to anyone in the Orange County area looking for reliable, thorough, and trustworthy cleaning services. Thank you, Shar, Adam, and the team for your outstanding work. We are so grateful and will definitely contact you again when we return to California.

    We had a great experience. They were thorough and friendly. The Manager even stopped by to ensure…read morewe were pleased. Excellent communication throughout the process with a text confirming our services that day.We highly recommend.

    Villa Services - homecleaning - Updated June 2026

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