We had to take our mom out of their Memory Care after 5 months. We couldn't believe the negligence…read more Poor incontinence care, poor medications management, poor supervision of wandering residents. poor sanitary conditions, and most of the staff just don't care or understand Dementia. They have many complaints against them, so do your research before you send your loved one to any facility. We learned the hard way, but here is the website. Yes, it's a beautiful faculty, but here is a prime example of looks being deceitful. https://www.cdss.ca.gov/inforesources/community-care-licensing/facility-search-welcome

The Regency Palms has been a godsend in finding an ideal assisted living environment for both my…read moreparents. I had to scramble to find a quality care environment in the midst of the pandemic, but the Regency's preventive and response measures under such fluid circumstances have been highly effective. It's a reflection of their management approach and tireless commitment to quality service and care. The facility is clean and well-maintained with a boutique hotel vibe. Meriza, the Wellness Director, has been attentive to my parents care needs from day 1, keeping me apprised of any significant health changes. Aileen the Life Enrichment Director keeps the residents engaged in invaluable group activities to keep minds and bodies active. Chef Kristine and her staff do a wonderful job preparing 3 quality meals a day and catering regular special events for residents to enjoy. Tony in charge of Maintenance has been an upbeat Mr. Fixit also overseeing laundry and housekeeping services. Business Office Manager Davina ensures billing is accurate and my parents residency remains in good standing. And Carla, the Executive Director, ties everything together with an open ear, timely communications and a seemingly never ending work schedule. Yet it's the hardworking front line staff like Caregiver Lupe and Med Tech Mary that keep the Regency such a comforting environment for residents and their families. My parents acclimation to the Regency Palms had its challenges as is unavoidable when transitioning from independent living to assisted, but their physical, mental and emotional health has dramatically improved since relocating 8 months ago. Caregiving is not a trade for the weak of heart. But to deliver such good service in a time when good workers have never been more difficult to find is a testament to the quality people who choose to work at the Regency Palms and those who lead them.

Many thanks to the team for their patience and dedication in caring for our friend in hospice…read more Wholeheartedly recommend them! The space was clean and quiet and the food was delicious, and the compassion of the staff was noteworthy.

When checking out this facility be sure to check their license on RCEF, www.cdss.ca.gov On the…read moreright find license care, scroll to the bottom and enter the license number. The license for this current location is 198320283. You will also want to check their old license from the Vernon address that was previously used. That license number is 198601936. When checking the old license go to the report. Go to complaints and choose the date of 1/19/24. You can read the entire report. The Unsubstantiated Claims show up first. If you scroll down to the Substantiated Claims you will see what the State substantiated. Keep in mind the substantiated are there because there were outside witnesses. The unsubstantiated is because no resident is going to tell the truth about what really goes on, understandably, they have to live there. Beware of the owner Jose Umana and the Administrator Elsa Roman. They come off very professionally and compassionated. They really don't care about anything but your money. Jose has 5 or 6 of these residences and they know all the tricks of not reporting what goes on.

Ok, if you're on Yelp looking at care facilities for your loved one, then please hear me out, I…read morehave lots to say! This is one of the hardest things you'll have to do that Vista Del Mar actually makes easy. Before I get into the details, the key names you need to know are Rebecca the Top organizer with a heart of Gold, Sidonia who does the intake and works insurance magic, Juanita who is the incredible eyes and ears and also facilitates memory care, Jenny, Jessica, Charmaine, Patrick the Events Coordinator and so many more. These are my new, additional family and I love them dearly! I anticipated the process as being uncomfortable and purely money oriented. First of all, they have their rates on their website unlike so many others. They have their fees listed too. No surprises. We don't need that during this time with our parents. So that was a welcomed and very important sign. I toured a bunch of places in Long Beach. When walking in, you can feel the vibe, the energy etc and once I walked into Vista Del Mar, right through those doors, I KNEW this was it. There was upbeat music playing, not all stuffy or silly stuff. I've seen places that tend to infantilize their residents and this music was straight up pumping! The residents were moving to it even in the foyer! Theres always a fresh flower arrangement and right when you walk in it's bright and you can see the beautiful outside courtyard. It has gazebos for shade, beautiful landscaping and access to the other parts of the facility. I can't even call it a facility even though it has 247 healthcare and workers. I guess I'd call it my dad and sisters apartment with new family and friends. In the short time my dad and sister have been there, they have a whole new family who care for them. In turn, this has freed up a lot of my time and worry to get my own life things done. I know they're safe, I know they have medical care and medication. But I also know they are mentally stimulated by the non-stop calendar of events every single day. Painting, field trips, socials, happy hours, trivia, bingo, movie parties with snacks! As I write this, I can do anything with my day off today and it feels GREAT. But I actually want to hang out over there today, haha. The dining room is absolutely gorgeous. You seat yourself or they assist, and it's like a restaurant. You can dine there too with them if you want! The lovely ladies who work the dining hall have so much patience. They bring the meals and make sure everyone is taken care of and is satisfied. They can also make other meals if you don't like what's being served on that day. They also accommodate special diets. They really pay attention and I'm so thankful for that! There's a snack shack off the main hallway, free laundry room with washer and dryer, a hair salon open 3x a week, 3 places to watch movies and tv, the theatre has beautiful luxury easy chairs, and is still close to watchful eyes of the staff. This place feels like Home. It actually feels more like home than when before my mom passed. It feels like Hope. I don't know what I did to be so lucky to have found Vista Del Mar. It's within budget and clean and happy feeling and bright and entertaining. I mean, this should be the STANDARD all care facilities should have! You know I could go on so if anyone reading has any questions, just message me and I'll be happy to answer honestly. So now, I'll get ready and head over to their luxury apartment as I call it and talk to them about what they've painted or crafted, which new friends they've met and get some fun chit chat going with the staff that never seems overworked or rushed. Finally, peace of mind has never felt so good!!!

My mother was recently moved to Memory Care at Vista Del Mar. It was a very emotional experience…read morefor the entire family but all of our questions and concerns were addressed by the awesome Administrative staff, Sidonia and Juanita. When my mother and I arrived to the unit, we were welcomed by such a warm and attentive team who immediately assured me that my mom was in loving hands. It has been two weeks and my family and I are so pleased of the excellent client care that our mother is receiving by everyone in Memory Care, especially Anthony and Guadalupe. Thank you to all the staff at Vista Del Mar.

Believe you me, putting your parents in boarding care is an extremely difficult decision. I looked…read moreat over 7 boarding care facilities and this one rose to the top. The owners asked questions to assessed moms needs and to determine a month rate. The price was competitive and well within the market range of $2,600 to $4,000 a month for a shared room. You will find boarding cares in Long Beach where you can get a shared room for as low as $2600 a month, but I don't think you're going to get the level of care you get here. They have around-the-clock staffing, the house is super clean, and the place smells good.

We placed our father here for hospice care. He had been an avid golfer and his room overlooked the…read more17th green and fairway of Virginia Country Club. The facility was always staffed, and gave my dad very personalized care. He was always in clean bedclothes, clean bedding, and the room well-kept. When his condition finally deteriorated to his passing only being a few hours away, Wilma and Max came to the facility and helped the hospice nurse and made sure that Dad was comfortable. Wilma helped coach us as to how we could make Dad's transition easier and what we could expect. They worked in concert with the hospice nurse. After dad transitioned, the hospice nurse and one of the staff helped get him prepared for the ride to the mortuary. We consider ourselve blessed to find this facility and these people. I doubt there's better care anywhere.

5/5 Stars Review for Nurse Alejandra at Brittney House…read moreAssisted Living I want to take a moment to recognize Nurse Alejandra at Brittney House Assisted Living for the outstanding care she's given my grandpa. She is truly one of the most helpful, compassionate, and dedicated nurses I've ever met. Alejandra always goes the extra mile whether it's making sure my grandpa is comfortable, taking time to chat with him, or checking in with me personally to give updates on how he's doing. I really appreciate how she keeps me informed about his health and well-being; it means so much to know he's in such good hands. Her kindness and patience shine through in everything she does. You can tell she genuinely cares about her residents and treats them like family. It's a huge relief to know that my grandpa is being cared for by someone so thoughtful and dependable. We are truly grateful for Alejandra and the wonderful team at Brittney House Assisted Living. She's made such a positive difference in my grandpa's life and in ours too.

I recently took an evening tour of this facility, and what I witnessed was heartbreaking and deeply…read moreconcerning. I would strongly advise anyone considering this place for a loved one to look elsewhere. The Memory Care/Locked Unit: The "care" in the locked unit was non-existent. The staff--mostly teenagers--were huddled together on their phones, completely ignoring the residents. The smell of soiled clothing was overwhelming, suggesting residents are left for long periods without changes. Even more alarming, I saw residents with scaly skin, bruising, and marks on their arms that looked like they had been roughly handled or restrained against their will. One gentleman was in the hallway crying to go home, and no one even looked up from their screens to comfort him. Professional Misconduct: When I asked for a floor supervisor to address the lack of staff in the assisted living area, a woman eventually appeared from a storage closet with a male, adjusting her clothes in a very unprofessional manner. It turned out she was the supervisor for the unit. The lack of supervision and basic professional ethics is appalling. Management: The Executive Director comes across as very "fake." Based on my visit, it seems management is focused on appearances and salary rather than the actual safety and dignity of the seniors living there. They are permitting an environment where neglect is the standard. This is not a safe environment for the elderly. I am in the process of reporting my observations to the proper authorities (Social Services and the Ombudsman) because no one should have to live in these conditions.

I have been toggling back and forth knowing this review needs to be done rather than not done…read more The one star was earned and you will read why. It all started as a referral thru a program called Mastercare. Glen Park was suggested to me. As I was searching for places my mother-in-law would thrive in or at least be safe in a memory care recieving 24 hour care as needed. I was my mother-in-laws sole caregiver and I was exhausted trying to provide 24 hour care alone. The thought that she would receive 24 hour care worked for me. I scheduled a tour with Wendy Wheeler for December 9, 2025 at 10am. I was sold on everything regarding the care my mother-in-law would recieve. I soon later felt I was lied to. I was showen a room with beautiful paint on the walls, everything looked new bathroom look bigger than mine at home I was wow beautiful room, nice beds. I figured that was a plus for my mother-in-law. I did a tour in the garden area, entertainment room where I was told that memory care can also be apart of. One of my big questions was how many residents are there in memory care? There was 9 residente at the time of my mother-in-laws move in date. How many caregivers are there in memory care? 4 caregivers I was told. My biggest concern was the distance. So I could visit often rather than not. I was excited she'd be 30 minutes or so away from me if she needed me which worked out perfectly. Moving forward All paperwork was taken care of and my mother-in-laws move in date was January 15, 2026. Glen Park of Long Beach picked Us up at 10 am using there transportation. Wendy Wheeler came with 2 others as they assisted me getting my mother-in-laws belongings within minutes. I rode with my mother-in-law so I could move her in and spend time with her before just leaving her there. Her and I had not been separated since 2019 I have been her full time caregiver. I felt horrible knowing I was transitioning her from home to a facility care. Wendy Wheeler soon disappeared once my mother-in-law was on the property of Glen Park of Long Beach. Wendy Wheeler never replied to my text she soon blew me off. I was disappointed and in shock. My mother-in-laws medication was not being administered. She went days without half of her meds. Even Tylenol for the arthritis pain. I kept asking and talking to GiGi the nurse who really could not tell me nothing but sorry! She's the only nurse. within days my mother-in-law was in the hospital. She complained of abdominal pain. She was sent back to facility from hospital results nothing was found. My mother-in-law was sent back to hospital this time she had an UTI and plaqued with arthritis she was in pain in her arms and legs. She was sent back to facility this time with a catheter. (I asked questions as to why did she have catheter no one knew nothing) durning the first visit to hospital my mother-in-law stopped walking stating she was in pain in legs and arms. She all of no where becsme imboile. As far as caregivers on the floor in memory care there was only one I was surprised if there was two caregivers. There were times no one was in memory care and I had to wait for someone to return so I could be let out. Caregivers were overwhelmed. They litterally said it. From the 15th of january my mother-in-law was in the hospital numerous times. February 6, 2026 was my mother-in-laws last day at facility. Facility sent her out due to bed wounds and horrible wounds on the back of her feet. My mother-in-law was left in bed for numerous hours without food without being changed. I needed help. I called my mother-in-laws care manager and asked her to visit my mother-in-law so she could see my concern. I needed help advocating her health. They allowed my mother-in-law to lay in bed without any of her ADL's being met, without being repositioned. Her heels were leaking. They looked horrible. I felt guilty for sending her there I've never seen neglect like that. February 28, 2026 I moved her belongings out. But noticed 3 new sets of pajamas was missing. I gave Wendy Wheeler a inventory list of each piece of clothing that I brought in. And at the end of the day. I couldn't have my mother-in-laws belongings back. There was no accountability. No one knew where her clothes were. I contacted the liscening department who could investigate photos were taken of my mother-in-laws condition. I'm thankful she is not there anymore. In less than a month of being at Glen Park of Long Beach my mother-in-law needed skilled nursing care to take care of wounds. My mother-in-laws wounds are at a stage 3 she will always need wound care the rest of her life. She is unable to be in a regular setting in memory care due to the care she will need due to Glen Park of Long Beach neglect.

Do not leave your loved one here. My brother was denied his diabetes medication for over 7 months,…read morewhich was only discovered during a transfer out. He had a blood sugar of 374 that day. Complete incompetence, they cannot explain what happened. It is an awful facility. The assistant director and director refuse to provide medical records. We are now taking legal action. Beware!!!

Well; I've been imprisoned here. Going on a YEAR NOW!! I've been trying to ESCAPE here since day…read moreone. The staff doesn't CARE about us!! The only thing the staff cares about are their paychecks. Drug use is rampant among staff and residents!! I REALLY NEED TO LEAVE HERE. Or, I'll be USING AGAIN.

Terrible food personal assistance is terrible. No One cares here. The building is falling apart…read moreand they can't get it fixed without a hassle The neighborhood is real BAD WATCH YOUR BACK .The employees working here could care less attitude

I can't say enough wonderful things about this assisted living facility. The admin team and staff…read moretruly lead with heart--they are incredibly passionate, caring, and deeply connected with each resident. You can genuinely feel that this is more than just a job for them; it's a calling. They go above and beyond every day to provide comfort, dignity, and joy in the residents' daily lives. I've seen how fully engaged they are--whether it's taking the time to talk, listen, or encourage residents to participate in activities that keep them active and connected. The environment they create is warm, uplifting, and full of life. The staff are amazing--friendly, compassionate, loving, and truly attentive. It gives me so much peace of mind knowing my mom is in such good hands. I can sleep at night without worry because I know she's being well cared for. I especially want to recognize Nicole. She is incredibly kind and welcoming, knows everyone by name, and treats each resident with genuine love and compassion. Her presence makes a real difference, and it shows in the smiles of the residents. I am beyond grateful for this team - from the Admin, to the Housekeeping, to the Kitchen, to the Recreation and Medical staff-- regardless of their Department, the care they provide is truly recongnizable! Highly recommend to anyone looking for a place where their loved one will be truly valued and cared for.

A Welcoming environment at Belmont Village! Residents seem happy and they have a variety of amazing…read moreactivities for the residences to enjoy daily. I was impressed with this facility,-way to go staff!!!