Having spent my entire career as a law enforcement officer specializing as an elder abuse…read moredetective, I was EXTREMELY selective when choosing where my mom would live as her dementia began to worsen. Choosing an assisted living or a memory care community for a loved one requires careful consideration, so when looking for an exceptional facility, I took many things into consideration, and Crofton Manor checked EVERY box! The key aspects that stand out for me at Crofton Manor are:
1. Longevity and attentiveness of staff: A community with staff who have been there for a long time often indicates strong management and a stable, experienced care team. This is true at Crofton Manor. Everyone from the administrative team (Administrator (Amalia), Marketing/LVN (Claudia), on-site Social worker (Cheryl) and all the caregivers, facilities employees, and kitchen staff (and everyone in between)... are all amazing, professional, and have worked here for many years. The consistency of care provided by familiar faces is incredibly comforting and speaks volumes about the community's management and work environment. There is very low turnover in staff, and they are genuinely friendly and approachable. Their attentiveness to the residents' needs and well-being is beyond reproach! The staff makes a genuine effort to engage with residents, learning their preferences and ensuring their needs are met promptly and with dignity. This personalized approach is a major differentiating factor.
2. Safety protocols: This facility has robust safety measures which is paramount in a care setting. This includes secure environments, clear emergency procedures and safety protocols. The community maintains a secure environment without feeling restrictive, and I have complete peace of mind knowing my mother is safe.
3. Cleanliness: Crofton has a consistently clean and well-maintained facility. The health and comfort of the residents is clearly a priority to management and staff. I have never once noticed any foul odor in the facility, and my mother has lived here for almost two years. My siblings and I visit unannounced (at different times/days) at least 3 days per week, and our mom is always groomed, well-dressed and happy.
4. Phenomenal nursing staff: The nurses at Crofton Manor are extraordinary and highly skilled. They are compassionate and responsive, and they manage my mother's healthcare needs efficiently; always communicating with me proactively about any changes or concerns; often being contacted by a nurse for even the smallest of concerns. They do not take the care of their residents lightly, and have never once taken a "shortcut" when it comes to healthcare concerns. They are extremely competent, which is vital for providing appropriate medical care and responding to health needs.
5. Social worker support: Having a dedicated social worker on staff is incredibly beneficial (Cheryl is a rockstar and truly cares!). She has assisted us with navigating resources, providing emotional support to our family, and helped us with the adjustments of community living. Her expertise has made the transition smoother and less stressful.
6. Friendly atmosphere: We are always met with welcoming and friendly staff members. I have never walked into the facility to see folks simply sitting around in wheelchairs unattended. There are always activities for the residents to be involved in, and the place is decorated for EVERY holiday, bringing a special warmth to Crofton Manor. The environment created by both staff and residents contributes significantly to a positive environment.
In summary, the qualities I have pointed out above (along with many others) assisted us in choosing Crofton Manor as a safe, supportive, and caring environment for our mom. We have found an exceptional assisted living/memory care community for her at Crofton Manor, which was a decision I made with great scrutiny. The facility has exceeded my high standards, providing an environment that I trust implicitly. I highly recommend Crofton Manor to anyone seeking top-tier care for their loved ones.
