Maintenance work. I had 3 plumbing issues which he diagnosed a few hours with a simple call within…read morean hour and was able to do two extra quick things on the spot. Kurt and his staff are amazing and knowledgeable and quick. He got all done in less than half an hr. Very reliable. Glad he's on my maintenance team! *****

Kurt is an amazing maintenance representative, he was very accommodating and willing to listen to…read moreour concerns. Not only did he fix our problem on hand but also took care of other concerns we had in mind. Thank you so much for hiring this amazing person.

This is the best apartment I've ever live at very peaceful, spacious & never had a problem with…read moreanything also what i like best is when there is something that need to be repair maintenance is always available . Best walk to waller park & shopping areas. manage Celeste is very helpful, the area is always clean. i bought a home sadly had to go . highly recommended!!!

First off when you move in don't trust management, take your own pictures of things that are…read morewrong, second take pictures when your ready to move out, luxury apartments is a false statement, all appliances are old and they won't replace only repair, make sure carpet is actually cleaned, ask for proof of cleaning, definitely not worth the money the charge for rent, they will also connect to your water and electricity without asking. People let thier dogs poop and pee wherever, not in dog park, this includes the manager, check and double check everything first.

We relocated to this area from Texas and I have been disappointed, to say the least, in the quality…read morethey are offering for the price we pay. Our apartment was infested by roaches before we moved in. Since I've never had roaches I thought it was an easy fix they could do in one day. I WAS WRONG!!!! Although the staff has continued to help with the problem they should have NEVER leased this roach infested unit (among many other problems this unit has had that should have been fixed before leasing!!!). I have been here for half a month and have still been unable to unpack because they have to fumigate or spray and I do not want my property contaminated with pesticides. Also, the roaches are now upstairs and might even be in my belongings which is disgusting! I would have expected them to offer me to move to another unit knowing how gross and how hard it is to get rid of roaches (my research tells me this is a HUGE problem to solve). I'm at the point of asking for my deposit and a refund so I can move out and find a livable place and possibly even reporting them! If they fumigate I have to pack my stuff as if I'm moving, I might as well! The only reason I'm giving them two stars is because the staff really is AMAZING! I hate that their property doesn't match them! It's sad. I really like this location but no one should have to share their living space with disgusting roaches! I can't even sleep wondering if the roaches that have found their way to my bedroom ceilings will fall on us while we sleep. I'm driving my husband crazy telling him to kill them and I've become super anxious! Unfortunately I would not currently recommend this place. I'm sorry management team, although your awesome, this apartment needed a lot of help and is still a work in progress. I have to edit my review to include the fact that this is a new management company and they are working really hard to pick this place up. They really are amazing!!! I have to increase my stars to three due to that fact that they really do care about fixing the issues. I let them know the roaches were back and they got on the problem right away. I really do want to like this place and I hope this gets taken care of fast....although I shouldn't have to deal with this I'm going to be reasonable and allow them the opportunity to fix it...I hope this doesn't end up costing me more in the end...

I haven't even moved in yet, i'm in the process of moving in and the service there is terrible…read more They are making this moving process so hard. We need info from them and call and they don't answer. I have left 5 voicemails and they do not answer me back. I went in person and the sign said they were in lunch from 12-1. Came back at 2:30 and still on lunch.. so disappointing!

Pros: Great people. Excellent facility. Surprisingly good food…read more Cons: None The twilight of life is often not an easy time. In late April 2018, my wife and I moved from Silicon Valley which we called home for more than 35 years to Nipomo, about 210 miles to the south. My mother relocated from Pennsylvania to San Jose in February 2015 and took up residence in a nice retirement facility (part of the Brookdale group). When we moved, there was little choice for her but to go with us. The Central Coast of California between San Luis Obispo and Santa Maria is a remarkably happy place. The weather is tough to beat. Vineyards cover many of the hills. The Pacific Ocean is never far away. People seem to be content...whether fellow shoppers in the stores, neighbors or drivers(!). Still, finding the appropriate place for an aging parent is not a simple job. If moving is one of life's toughest jobs for a person in good health and sound mind, it's a treacherous task for a 90 year old with many ailments, both real and imagined. A few minutes after arriving at Merrill Gardens, my wife and I turned to each other and said "this is it". My mother moved there 3 weeks after we settled into our new home. Any transition is hard, especially for an elderly person who established a life in one city and didn't really want to try it again in another. She only lived 5 weeks in Merrill Gardens before succumbing to a variety of medical issues, but the staff and people in that residence made our lives as sweet as possible, both before and after her passing. - Location: Convenient. Merrill Gardens is in the northern part of Santa Maria, about 3 minutes east of Highway 101 off the Donovan Road exit. - Exterior: Very attractive. There are 2 large 3 story buildings...one built in the early 2000s and the other around 2010 (I believe)...plus a circle of cottages to the north and east. Attention has obviously been given to the landscaping which gives the complex a residential appeal. You might say it's the nicest part of the neighborhood. - Interior (of the newer building where my mother lived): Bright and cheerful. The receptionist and concierge are just inside the entrance with a "great room" to the left. It's warm, colorful and cozy. The initial feeling you get is "they take care of things at this place". The dining room remains open from early morning to late evening since Merrill Gardens has a policy of "anytime dining". It's large and airy with tables spaced far enough apart to permit privacy yet allow conversation among friends. The hallways are more spacious and inviting than at similar facilities. There are several rooms for meetings and movies, the largest library I've seen in such places and a very active pool table nearby. - Apartments: Generous. My mother had a one bedroom unit on the 2nd floor with about 600 square feet plus a balcony of 100 square feet. When she arrived, there had only been one occupant since the facility opened. It was cleaned and painted with a bigger kitchen than she had in San Jose...including a large refrigerator, microwave and stove. Maybe not all the amenities of a real home (such as a lack of good storage), but not too shabby either. - Dining: Really good. My mother was a picky eater, but definitely enjoyed her meals at Merrill Gardens. While we were sometimes dragged to dinner in San Jose, we went willingly here. The food was tasty and the servers friendly and patient. - Senior Staff: The best. We can't say enough good things about the Chief Executive, Audie Sherberg and Community Managers Kim Adams and Gary Gross, but I'll try. Kind, accommodating, informative and willing to listen to a family's tales of woe. It was like having friends on the inside. The receptionists were always helpful, especially Barbara during the week. - Caretakers and Other Staff: More of the best. Kind, supportive and patient. They're not the most highly paid, but their jobs are tough. - Other Residents: Very friendly. It's as if the happy atmosphere of the Central Coast extended to the residents. Older age did not deter these people from smiling. - Cost: Reasonable. We paid $3,250/month for the one bedroom apartment which was roughly the same as in San Jose, but for a nicer facility. However, it can get expensive if you need ancillary services, including management of medicines and specialized care. NOTE: The initial "community fee" of $4,000 covers the facility's move-in costs. If your family member leaves within the first 4 months, you'll get a pro-rated amount back. Mr. Sherberg was very helpful in getting us the largest possible refund. - Value: Excellent. The best money spent in quite a while. I hesitated writing this review for a few months after my mother's death because I wanted to make sure the long process ended as well as it began. It did. There are no "ifs, ands or buts" to the 5 stars awarded to Merrill Gardens in Santa Maria.

Beautiful facility, kind and friendly people, and nice staff. Can't ask for more unless a…read moregood-looking young man comes with the deal.

Beautiful apartment complex! My fiance and I have lived here over a year now and we love it! Office…read morestaff are amazing and always so helpful! Management keeps the pool area, gym, playground, landscape, etc super clean and well kept. Staff is also bilingual which is a huge plus in Santa Maria. Rosa in the front office is especially awesome! She's always able to help us out whenever we need any help with anything! 10/10 would definitely recommend to anyone looking for a nice community to live in!

So I have just had a response from someone by the name of "Jessica" from Siena. After having been…read morein the office numerous times over the last Weeks, as well as in the main office of the management company in Santa Barbara, I have no idea who "Jessica" is. I can only continue to caution - Do NOT RENT in this complex or any of The properties managed by the Towbes Group. If You currently do, get an attorney. Feel free to contact me if you need help. I have pictures, etc

Lmao all the "good" reviews are clearly people that the staff new and told them to write a positive…read morereview talking about how wonderful the staff is and how fantastical the management is....my ass. 1 person even threw a couple not bad at all "cons" for authenticity. Don't let that distract u from the BEDBUGS AND PARKING SCAMS and poor management. Absolutely a nightmare.

Thank you great service and understanding staff . I appreciate everything from them . Staff is very…read moreunderstanding and loveable Ashley,Andrea,Felicia, and Ulises

My sister and I met with our leasing consultant, Maria Barrera. Her friendliness was inviting,…read morewhich allowed us to move forward with our application process. Her transparency when answering our questions was much appreciated.

While this apartment complex appears to seem safe & very nice, it however is not…read more We moved in one week ago & have a cockroach infestation. Cockroaches in our beds, in our fridge, washer/dryer, all over our shower towels, everywhere, etc. We have tried so many times to communicate in a professional manner with Azure manager (Sammy Sotoa) but he refuses to give us financial compensation to either: pay for rent until the cockroach infection is gone, or pay for a hotel. He states he doesn't have enough money in his budget, which clearly is not correct since this is a nationwide, highly successful company. (In fact they said they would pay for rent for the next month, then took this statement back.) I would be very wary about moving here. Oh and there are regular gunshots heard + drug deals we see during the night.

I lived here for three years, and only moved because I relocated to Kentucky for a job. I loved…read moreRenee, but the whole front office was amazing. I would go in to pay my rent and stay chatting for twenty minutes! They are great about keeping noise down, it's so quiet, and the grounds are immaculate. The speed bumps are pretty intense, but that would be my only complaint, and can be avoided if you live in the front buildings like I did. The apartments and appliances are older, but the office staff knows that and are great when you move out. They don't "split hairs" over smudges on walls or nail holes. I'll miss them.

For anybody looking for an apartment, this is the place to be!…read more The front office staff are wonderful, the maintenance people are prompt and knowledgeable (they literally fix issues within HOURS of being notified....I've lived in many apartment complexes and never once had that). The apartment complex is safe, well-lit, and well-kept. You also get an assigned parking spot right in front of your residence. On-site laundromat, tennis court, pool, and fitness center. This place is great and highly recommended!

New property management is as worst as the last. Previously manager was male who had control issues…read morebut does know how to talk to the tenants. Current manager female, has control issues and has no idea how to talk to the tenants and comes off really rude. We are tenants since this place was opened. Why you should AVOID this place: - High monthly payments for low quality equipment. Meaning that you can expect the handles from the appliance to fall off in a few months. - They charge for anything! Parking.. there's a two car garage but they also charge $100 for parking in the parking lot. $100 MONTHLY! It would make sense for a one-time payment but this is more expensive than a parking meter. You can obviously tell nobody pays for this that's why it looks like a desert when you come and visit. The only time people will buy is when you have a truck that doesn't fit in the garage (sucks for you!). If you park here you'll get a sticker and you will get towed! - They charge extra fee's being close to the amenities. $50 MONTHLY. Due to covid they keep the pool "OPEN" but it's actually closed. I'm guessing since they have rounds of viewing they pretend it's all nice. - They don't restock the poop bags for dogs.. it'll be once in a blue moon, if ever? - Cops are called every weekend - Obnoxious neighbors that rev up their engines - Maintenance doesn't fix what they promised they'd do! We've had broken things falling apart after living here from wear and tear and they noted to fix it but they haven't come in a while What's good about this place: - It's next to everything

We have been really happy here at Refugio. We were the very first tenants to move in back in August…read moreof 2018, and Patricia went above and beyond to make our move in smooth. Anytime we had an issue, she was quick to respond. The townhome itself has a fantastic layout! Plenty of space for my family of 4, and the amenities inside exceeded my expectations for a rental property. Large washer/dryer, stainless steel fridge, high ceilings, lots of storage, and quartz countertops were my favorite parts of the unit. We are relocating due to my studies and I'm so sad to leave. I wish we could just pick our townhome up and take it with us. It has been the most perfect home for my family of 4 and we are so thankful to have found a wonderful community.