I contacted this bakery through WhatsApp to order two cakes from their 'available within an hour' selection, well within the timeframe. They were quick to reply at first, quoted me higher prices than listed online, added delivery fees, and I agreed to everything without hesitation. After confirming they would take my order, they stopped responding entirely. My messages were left on read while they remained active on WhatsApp the night before my birthday. There is no acceptable reason for this disregard, especially when I ordered from cakes they advertise as immediately available. The experience was deeply disappointing and reflects poor, unreliable service.
In contrast, I found a lovely bakery in Maidenhead that typically requires 3 to 4 days' notice. Despite my last-minute request, they still responded after hours with kindness and professionalism. Thank you for reminding me that my money is better spent where it is valued and appreciated. read more