Ok, I am writing this review for my pregnant wife who dined in this restaurant on 06/07/2020. First of all, she is pregnant and she needs to make sure that the food are good before consuming it as she is carrying another life within.
She and her friend ordered two bowls of Pho noodles and it was not her first time having Pho. She have had Pho in New Zealand before as well as in the United States. She has tried different Pho Restaurants, in different countries, made by different chefs before. In this case, the restaurant served her a bowl that had rancid smell coming from the noodles. Like anyone would do, she raised the concern with the person in charge of the restaurant, which was the boss at the time. The food was untouched and was taken away as quickly as they could have. After that they were charged 10 dollar a person by the boss who then went on the verbally humiliate her while pointing his finger at her. The boss never offered to replace the dish, never offered an apology for the spoiled food, HE THEN GO ON TO CHARGED HER FOR IT. How does anyone who run a restaurant like this is still in business.
After leaving the place with her friend and shopping around hungry for a while, she finally gather the courage to go back and confront him about it as it was absolutely ridiculous for him to charge her for spoiled food that she never touched. Still not only was he unapologetic for what happened, he tried to resolve this by offering a refund 10 dollar of the 20 dollar that was charged for serving his spoiled food. Not only that, he even went on to tell my wife that "你地系唔系玩野啊, 玩野我陪你玩, 我玩得起" in chinese. What that means is "if they are playing games intentionally, if they're doing this intentionally, he can afford to play this game." I hope you close your restaurant one day after being sued to the ground for serving spoiled food pal.
If you value your health, do not patron this restaurant for their rancid and spoiled foods. read more