ANYTIME I see a retro store I'm going to rate it high even if it's a ripoff LOL. JK, but the price are kinda tough. Anyhow, they also sell new games and collectors stuff, even 4K movies! I love this place! But again prices are a little high. Anyhow, cool people there and cool place right down the street from Co Op Records, and Mr. Haney's Vintage Thrift store what more?! read more

I've been to this store twice to try and sell my Xbox. The first time they said I needed to bring a controller to test it so they couldn't buy it. Why would a store that sells and buys console, games, controllers, etc, not have a test controller in order to test consoles and games? It makes no sense. The second time I went there I had brought a controller for them to use. Then they said it was turning on but it wasnt displaying on the screen. They pulled out another cord that they called the "test cord". The worker told me that "if this cord doesn't work then we know it's the Xbox because this is the test cord." They then told me it must be my console's HDMI port that is broken. The last time I used it, it was working just fine. So, I go home and the first thing I do is plug in the Xbox to test it myself. The console starts up just fine and starts displaying on my screen just fine. NOTHING WRONG WITH THE CONSOLE! I called the store and told them that I just got home and tested the Xbox myself and it was working just fine and told me I would have to come back tomorrow and try again. So now I've drove all the way through town on two separate occasions to try and sell the Xbox at their store and the expect me to do it a third time! Both times ended with me leaving the store upset and confused. read more

Great service and good selection of games, got some great Innistrad remastered pulls as well.

Very good selection of games good prices lots of games and system very helpful good place to go

I have heard plenty of bad things about this company for years. I make YouTube videos, so I had to see for myself if the rumors were true. I purchased a slim PS2 and 3 games from VGE Moline. The lady was ringing up games before I could even decide on which ones I wanted. For some reason she wasn't savvy enough to ask if I needed a memory card, but she conveniently "forgot" to administer my store credit to my final purchase. I did finally mention a memory card to her, and she allowed me to chose one that doesn't fit the slim PS2. I said nothing because I had to return for a game that she ordered from another location for me. Before I left, I showed the lady my receipt and asked why did I still have store credit if I had just spent it. She said that it happened because i changed my mind on a game that she rung up, so it reset the total. She had some man come up to the front desk and administer me a cash refund for my store credit. They also gave me a new receipt that claimed I purchased some Mariokart game for $50. I didn't realize that till I got home. The next day I returned for the game and exchanged the memory card. I returned home and turned the system on. It worked for about 20 mins, then it powered off. The system refuses to play any longer than that. I could go on YouTube and expose the hell out of VGE Moline. But, I honestly feel sorry for them. They are extremely desperate and scraping at anything just to stay in business. There is no need to expose them. There is no way that company can survive much longer. I will trade in the PS2 for something else and give a review on it next. And if they won't allow me to trade it in, they will wish that they would have. I would love nothing more than to expose Video Games Etc. Moline for the frauds that they are. read more

So I called around everywhere looking for something for an old ps2. The Moline, IL Video Games Etc! Had one and said they would hold it for me until they closed. Well I drove all the way from Clinton, IA to Moline, IL to the Video Games Etc! And found out they closed at 6:00 P.M. on Sundays. So I called and asked if they would wait 3 min because my GPS ETA was 6:03 P.M. well I ended up arriving at 5:59 P.M. and to my surprise the door was already locked with one younger female employee vacuuming. She saw me and said sorry they're closed in motion behind the locked door. I showed my phone showing the time, and she said 1 min. Then an older Brunette Woman maybe in her late 30's early 40's came directly up to the door (this was the woman who rudely stated they wouldn't stay open 2-3 min past closing to make a sale) and she pointed to the Hours of Operation sign. Showing my phone stating the time was 5:59 P.M. not 6:00 P.M. so whether she was ready to leave or not the door shouldn't be locked, and the building shouldn't have had all the lights off yet. But granted that this woman definitely knew who I was from the phone. For no reason she locked the door so I wouldn't make it on time for the 2nd day in a row to get the part that I needed. She rudely waves and says BYE! WE'RE CLOSED FOR TODAY YOU'RE GOING TO HAVE TO COME BACK WHEN WE'RE OPEN! Then waves and says BYE! Again very very rudely. All I said in response to that was "Really?! I drove all the way from Clinton, and you Closed the place early for no reason just because you want to get off early?! WOW, GREAT CUSTOMER SERVICE, YOU'RE A HORRIBLE PERSON. Then I got in my car admitting nothing could be done for me, not to mention I wasn't giving any service or money to anyone who talks to and treats me that rudely. I'll just buy the part I need online from EBay or FB Marketplace, I can wait, it's not that big of a deal. This place needs to be closed down, they might be a "Rare-Case Store" for "Vintage Games" but no store is worth giving ANY business to, if they don't care about their customers. Because THE CUSTOMER IS ALWAYS RIGHT! PLEASE DO NOT GIVE THIS SO-CALLED "BUSINESS" ANY OF YOUR BUSINESS, or ANY OF YOUR HARD EARNED MONEY!!! read more

Starting to lose my respect for this company. They sold me a controller that didn't work but because I didn't bring it back sooner because I didn't know the buttons didn't work til later they said they can't exchange it. This was alittle annoying but still it could have been worse. Hopefully this won't happen again read more

Trying to find a specific cable or product accessory on their website is next to impossible. Try asking if you carry a specific product on Facebook and they delete/block the post. I tried the "Contact Us" on the website, and the site just errors out. I suppose I will have to go to Gamestop or Walmart where I can see what they carry online before driving across town. I suspect you lose more customers then you may realize because of this issue. read more

Video games etc sold me a used xbox one with a 90 day warranty guarantee. The games on the xbox continually froze. Took the xbox in to the store three times the employees would not reimburse the money back. I then filed a complaint with customer service who supposedly investigated the claim and employees said xbox was working fine when clearly it wasn't. Customer service and store manager took employees word over mine without even looking at the console. I highly recommend buying from GameStop or disc replay because video games etc is a dishonest company. read more