Big shout out to these awesome dudes for wiping all my late fees. Back in the day I was a regular customer, and you know how it goes when returning DVDs, sometimes it just slips your mind, again and again. So when I came up to counter one day, I was regretfully informed that I could not issue another DVD until I paid my debt. But even before I had a chance to respond, the dude was like, "Let me have a word to my manager". He came back and told me that they were able to wipe my slate clean. read more