I was so disappointed to start off. Immediately upon check-in at the spa they insist that you sign for robes and slippers because apparently everyone steals there. Ridiculous! Then they guided my husband and I to the change rooms which is the same change rooms for the Hotel. Not relaxing at all, kids everywhere, yelling and screaming at the pool and running in and out of the change room. They ask you to come early to use the steam room but besides all of the above the steam room was so incredibly hot I lasted a total of two seconds in and out. My husband enjoys the heat and even he stated that it was too hot. After that you have to walk thru the Hotel to get back to the Spa while in a robe and then go to wait in a NON relaxing wait room which was also the corridor for all the staff that were walking back and forth chatting. It was really annoying to have to sit in this really odd space to wait for treatment and have staff stare at you as they walk by. IWe had a couples massage in the same room which I thought would be nice and relaxing - think again. The music choice was not relaxing at all, a mixture of relaxation, bells gongs and rave music. Very odd choice for a spa. My massage was one of the worst I have ever had. She was an RMT and it seemed like she had never massaged a day in her life. No fluidity to her movements, uncertain finger placement and it was like she had just taken speed. I go for massages once a month for the past few years so trust me when I say I know what a good massage feels like. I was so disappointed in this visit and felt like it was such a waste of money. When I went to pay I then received another shock - an increase in price. They told me one price on the phone and charged me much much more at the desk. Then they tell me that if I want a receipt for the RMT treatment to send to insurance they would charge an extra $15.00 per person to get that receipt. Is that even legal? Gotta look into that. Anyway, I do not recommend this spa to anyone. Not relaxing at all, wished I had gone to the Pan Pacific Spa or the Four Seasons Spa instead. WORST SPA award goes tho Vida Wellness Spa for sure. Rude Staff award goes to the very rude Spa Manager who prefers to piss off clients more by giving attitude then. Anyway, save yourselves some money, time and sanity be going elsewhere. Good luck staying business Vida Spa with this kind of service. read more