Fantastic hotel! Great customer service, clean modern room, and staff is highly committed to…read moreproviding high quality service. Would highly recommend.

Amazing staff ! Clean and ready room - great bang for your buck. Excellent location!read more

This was one of my best stays at a Marriott property in a long time! Several of us came here for…read morebusiness in the area and we made reservations here based on a co-worker's suggestion. Upon pulling up outside it doesn't look like much, but once we entered the first thing we noticed was the amazing décor. The customer service from all the staff working the desk and lobby café was also excellent! Checking in was smooth and perfect, she hit all the topics and was very happy, professional, and engaging. She told us lots about the property and gave us an excellent lunch recommendation too! Once we got into the room, it was perfectly decorated just like the common areas we saw upon entering. The tile inset on the bathroom floor and shower floor looked amazing! The bedding was great, flat, and comfy too. Ergonomics of the room were also designed for ease and comfort! They also have a Cadillac Escalade that they use to provide free rides to guests... Anywhere in the area within 5 miles, typically running until midnight! We were fortunate to grab a couple of rides with Marty, who was very engaging and helpful! He took us to a work reception nearby and told us to call him when we were ready to be picked up, which we did and he promptly came back to get us! Shower pressure and quickness of the hot water was perfect! TV also worked perfectly! We enjoyed our visit so much that we'd return to the area just to stay at this hotel again! Highly recommend staying here when in the area! I average staying in 1.5 Marriott properties weekly and based on the poor and inconsistent service at many of them, I wish the management here would train the others on how to keep a property beautifully clean (this place has been here 7 years and it looks brand new still!) and how to provide great service!

Stayed two separate nights at the Reikart House and had a great experience. Rooms are beautiful,…read morejust as they look in the photos. Very comfortable and quiet. Excellent staff, we had Brittany pick us up at the airport and Marty at the front desk. Genuinely friendly, helpful, and knowledgeable. We also had breakfast in the lobby restaurant and it was fantastic!! Would love to stay here again.

We have had good luck recently with Tapestry Collection hotels, and both liked the Mosey. Our room…read morewas a decent size, and the shower was a walk in with great water pressure and good hot water. We wanted something in the general Niagara Falls area, but not at the Falls, and this is about 30 minutes away. We liked the attached restaurant, we had dinner there one night and drinks the next. There is both garage and lot parking, and there seemed to be enough spaces. There is a tiny little pool, optimistically called "the spa" that is not a spa, but the water was warm. A lot of hallway noise in the evenings, so we did put on some music/white noise. Overall, another good location for date weekend.

Quality Hilton property. Professional staff…read more Rooms are very comfortable and maintained daily. Restaurant and lounge are great. Restaurant serves breakfast and dinners. Will always stay here working in town. Thank you

Great place to stay in Buffalo, exceptionally friendly front desk staff. Coming in from whatever…read moreactivities we did each day, and no matter who was up front, we were greeted and they were welcoming as we passed. Hotel is crisp and clean throughout, rooms are comfortable and we did not notice any cleaning issues. It's not something I would take a star off for, but mainly because it's Buffalo. We were annoyed that the rooms had motion sensing thermostats. Even with the mild weather that we were visiting during, the lack of air circulation while gone always made the room uncomfortable to return to, because it was stuffy. Thankfully, it would be cleared up within 20-30 minutes, but being outside all day and wanting to comfortably relax when you return, it kind of puts a damper on that... and I don't really know what kind of savings it presents. It's easy enough for an AC system to maintain 70 degrees when it barely gets above that outside. Anyhow, thanks to the climate, a minor annoyance. Would stay here again! Forgot to get pics of the room, but I assume if you've seen one you've seen them all here.

Stayed again. It's a very nice place. Big beds. Rooms. Walk…read morein shower. Breakfast. TV.

Friendly staff and you can reach a real person by phone instead of a robot (shout out to Austin)…read more There are some cute personal touches: for example we went during the holidays and there were "happy new year" balloons in the lobby complimentary diy hot chocolate. Directly across the street from the airport for super convenience but also didn't have a ton of airplane noise either. Was a very convenient stay for our flight our the next day.

Saved by a hotel with a shuttle to and from the airport! Our flight was cancelled and nothing…read moreavailable for 2 days AND no rental cars to be had- crazy right?!?! Next call- hotel. We are Bon-Voy members and had literally checked out of another hotel that morning, they quickly found us a room with a king bed and set the shuttle to fetch us. The room was nice, clean- bathroom big, shower was huge! This was home for the next couple days, especially without a car. My only ding on the hotel was that the dryer for laundry didn't work, the day after we used it they closed the laundry for dryer repairs- so someone else complained. We put all of our clothes on hangers and our room looked like some crazy yard sale with clothes hanging everywhere, lol. The staff really made this a 5 star rating- they took care of everything we needed. I came down with a head cold and was really strapped to the room and John got extra towels, tissues- you name it. Thank you for taking care of us!

Room was clean. Gym was clean and had some free weights as well as treadmills and cable machines…read more Never much of a wait for the elevators. The food at the restaurant looked good, although I did not eat there. Drinks at the bar were expensive, but good. Nice selection of snacks for purchase. Would definitely stay again.

Look, this is a standard, plain old, sorta worn out airport hotel. You're staying here because of…read morethe location, not because of the amenities. It's fine, it's across the street from the Buffalo airport, and it is what it is. I slept just fine, not super comfortably but well enough for a one night stay. The room was reasonably clean and in a state of disrepair, but nothing that I couldn't deal with. I do think this hotel is overpriced for what it is, and it seems there are no deals to be had here. I was also disappointed that I wasn't given any sort of upgrade nor acknowledgement for being a Hilton Diamond member. Since my flight arrived after midnight, I took advantage of the free shuttle from the airport. I was traveling alone and didn't feel unsafe at all. I had to call the hotel to request the shuttle, and it arrived within 10 minutes even well after midnight. The driver was nice and got super excited when I slipped her a $5 tip. Apparently not many customers tip, so throw the driver a few bucks to make their day or night. I also rode the shuttle back to the airport to pick up my rental car the next day. I took advantage of the 24 hour shop in the lobby, it's a well stocked pantry and since I was starving, I got a few bottles of water and a cup of instant Oatmeal. I loved that my room had a microwave and fridge, which came in handy. The bed was comfortable, the shower was hot, and I slept just fine (considering I had to get up super early the next day). I mean, this again is just an airport hotel and I would not stay here for any other reason except that I have a flight or am arriving from a flight. This isn't a vacation type spot at all.

Stayed 3 nights in September. Queen size Bed was made up with king size sheets. Doesn't really…read morework. Complained 3 nights and never corrected. Room also didn't have towels. Hotel staff was very unprofessional. Having fun though. Hotel coffee area was dirty and not stocked. Generally not a good experience. Promised to return hotel points but never did. No results after calling several times.

Every staff member we dealt with was great! Renee at the front desk was especially nice all the…read moretime, and was willing to go out of her way to help us and make it fun in the process! My only concern is that it seems housekeeping could do a little better on keeping the rooms clean. The shower and floors seemed like they could use a deep cleaning, along with a shampooing of the carpet. Overall, a very good stay!

Excellent Hotel. I tend to now stay in only Homewood properties. Liked the location of this one…read moreclose to everything. The staff was good i didn't have that many requests to begin with anyways. We just needed a clean and quiet room away from any noise and well anyone with a family do not book us near them. We were on a very quiet floor. The beds were comfy. Rooms spacious. Went on a weekday and was told there was a complimentary Managers Reception. Thought nothing about it and was greeted with a full blown meal with some delicious wine. I believe it was all you can eat but honestly one plate was enough. The morning buffet breakfast was ample. The staff seem to be on point and quickly serviced. As everything was available i did not need to reach out to staff. Check in and out was so easy. So yes, i'd definetly return again. Had a great stay!!

Absolutely horrid experience. The rudest staff I have ever been experienced in my 10 years of…read moretraveling and staying at a Hilton as a diamond member. Checked out and went to the double tree across the road and was treated much better. I would never stay at this hotel again!

Our stay at this hotel was deeply uncomfortable and upsetting. Before we even arrived, Lisa who is…read moresupposed to be the face of this place, and so called "manager" was rude, dismissive, and completely uninterested in anything to do with hosting hockey families. They should never ever be trusted by another hockey tournament company to host their teams participating in their stay to play events. From the moment we arrived, the staff was rude, dismissive, and completely uninterested in guest safety or basic hospitality. The most alarming part of our stay was a man who was not an employee of the hotel repeatedly following our children around the property and taking photos of them. When we raised this serious concern to hotel staff, they did absolutely nothing. They in fact admitted that they "hired" this man, who was obviously, not at all with it to follow our young children around. There was no attempt to investigate, and no concern shown for our children's safety. We were made to feel like we were the problem for even bringing it up. Any hotel should treat the safety of children as a top priority. The fact that this behavior was ignored is beyond unacceptable and incredibly disturbing. In addition to this, staff members were unfriendly, unhelpful, and outright rude except for Donna, their server/bartender inside their bistro. Donna was the ONLY good thing about this whole establishment. Requests were brushed off, questions were met with attitude, and there was a general lack of professionalism across the board. We left feeling unsafe, unheard, and extremely disappointed but we will be heard! No family should ever have to feel uncomfortable or worried about their children while staying somewhere that is supposed to provide security and care. I would strongly advise families especially hockey traveling families who do this all the time-- and especially those with children -- to stay elsewhere. DO NOT EVEN GIVE LISA A CHANCE. She showed the worst customer service and safety concerns of our young children that I have ever experienced. Beyond all of this, please look at pictures our families have taken of the unsafe and poor quality of this place, it was truly disgusting! They truly deserve a ZERO STAR!

Easy to get in and out with mobile key. Nice courtyard. Quiet with good free parking.read more

The Royal Suite is over 700 sq ft. with a jacuzzi in it. You could hold a dinner party in the…read moreshower. It's huge! Our goto place when we visit my family in Buffalo and dinner at the restaurant is over the top. The barroom has floor to ceiling TVs showing flowing Niagara Falls. It's a high end sports bar and calms down to a fashionable drinking establishment in the evening. If you've never been just try it once. The staff appears to have been trained but in general they are just good, caring friendly people. Yes, ok, a little pricey but in my opinion it's worth it and it really isn't that pricey for all that you get. Looking forward to coming here again soon.

This is a very nice hotel with wide, carpeted hallways. I mention this as there is very good sound…read moreabsorption compared to some hotel chains. We had the room with the Jacuzzi, so a very spacious room. There are a lot of mirrors, specifically on the two walls next to the Jacuzzi. It is a very nice hotel for a getaway overnight.