Fantastic hotel! Great customer service, clean modern room, and staff is highly committed to…read moreproviding high quality service. Would highly recommend.

This Hampton Inn is tempting as it is centrally located in historic Williamsville with great bars &…read morerestaurants within walking distance and a stone's throw from SUNY's flagship research university, U.B. But @$375 a night for a suite, find another place to lay your head. While the staff is pleasant and the generic Hampton Inn breakfast is serviceable, you'd better rely on the free coffee to wake you up as the water pressure in the shower is a disappointing trickle. The room is spacious but the vinyl flooring will leave you cold. The furnishings are tired and worn, and if you shift the furniture you may find (as we did) a rotten squishy apple lurking under a chair. The only carpeted area is under the bed and where it meets the vinyl flooring it was frayed and dirty. The basedboards were noticeably dirty. My in-law's room with a fireplace (LED) smelled noticeably musty. Pillows are completely unsupportive. They advertise a jacuzzi at the pool, but it was out of order. There are plenty of other options nearby, best to skip this until Hilton decides it's time for a refresh.

This hotel is so beautiful!!! The architecture is amazing!!!!…read more The ambiance is so romantic!!! I can't wait to go again!!!

Good and not so good here. Great front desk, warm cookies and coffee nice touch. Room very well…read moredecorated. Some quirky things we did not like... When we got to the room I went to hang my coat in the wardrobe and saw a ball of dirty sheets in there. I went to front desk and asked for someone to remove them. When we didn't see anyone I asked to staff in the hallway to pick them up. We were given an accessible room although we booked a standard which would have been fine except the tub was very high and with a battered knee very difficult and painful to get in and out of. We also weren't notified that was what we were getting. Housekeeping kept throwing things out. I opened the lotion and soap, but when they came in to clean they threw both out. Costly for the hotel, not necessary to do. Weird needs missed. No place to put towels in bathroom. They were in the bedroom near the windows as far from the bathroom as you could get. Also no place to put soap bar down. There was a tray, but if you put soap in it the paint from the tray got on the soap.

Beautiful location! Loved the history peppered through the building. Sad I was only able to stay…read moreone day and miss the award winning spa. Front desk associates were very attentive. Parking was a bit confusing due to residential area. Follow signs around to the entrance and you'll find Diamond parking. Add this to your list of places to stay in Buffalo!

We have had good luck recently with Tapestry Collection hotels, and both liked the Mosey. Our room…read morewas a decent size, and the shower was a walk in with great water pressure and good hot water. We wanted something in the general Niagara Falls area, but not at the Falls, and this is about 30 minutes away. We liked the attached restaurant, we had dinner there one night and drinks the next. There is both garage and lot parking, and there seemed to be enough spaces. There is a tiny little pool, optimistically called "the spa" that is not a spa, but the water was warm. A lot of hallway noise in the evenings, so we did put on some music/white noise. Overall, another good location for date weekend.

Great place to stay in Buffalo, exceptionally friendly front desk staff. Coming in from whatever…read moreactivities we did each day, and no matter who was up front, we were greeted and they were welcoming as we passed. Hotel is crisp and clean throughout, rooms are comfortable and we did not notice any cleaning issues. It's not something I would take a star off for, but mainly because it's Buffalo. We were annoyed that the rooms had motion sensing thermostats. Even with the mild weather that we were visiting during, the lack of air circulation while gone always made the room uncomfortable to return to, because it was stuffy. Thankfully, it would be cleared up within 20-30 minutes, but being outside all day and wanting to comfortably relax when you return, it kind of puts a damper on that... and I don't really know what kind of savings it presents. It's easy enough for an AC system to maintain 70 degrees when it barely gets above that outside. Anyhow, thanks to the climate, a minor annoyance. Would stay here again! Forgot to get pics of the room, but I assume if you've seen one you've seen them all here.

Harrowing nightmare at arrival: Hyatt messed up my reservation, and the manager/front desk, Nico…read moreVanbito sent me out on the street with my luggage, after having travelled all night. My stay was booked 2 weeks in advance, but I had to find last minute accommodations elsewhere. To make it even worse, they had the audacity to charge me! Nico Vanbito was hostile, rude, belligerent and never returned my calls when I asked for a refund. Avoid this hotel at all cost.

Friendly staff and you can reach a real person by phone instead of a robot (shout out to Austin)…read more There are some cute personal touches: for example we went during the holidays and there were "happy new year" balloons in the lobby complimentary diy hot chocolate. Directly across the street from the airport for super convenience but also didn't have a ton of airplane noise either. Was a very convenient stay for our flight our the next day.

I had a do not disturb sign on my door handle and someone from the hotel entered my room to do a…read morethermostat change. No one from the hotel called me to let me know about this and in the end money was missing from my room when I returned. The manager did nothing.

This hotel has the best staff! From the shuttle driver Ted to the front desk agent Chris. They went…read moreabove & beyond to get my husband (who is unable to walk) and I into a fantastic handicapped room. Their kindness was so welcome after a terrible experience at the airport which left us stranded in Buffalo for 2 unexpected days. Breakfast the next morning was delicious. Our server Amanda was very helpful. We also had a chance to meet Rich the cook on duty who recommended his wonderful french toast! Our room is very clean & well appointed. I would highly recommend this Hilton to anyone staying in Buffalo!

Look, this is a standard, plain old, sorta worn out airport hotel. You're staying here because of…read morethe location, not because of the amenities. It's fine, it's across the street from the Buffalo airport, and it is what it is. I slept just fine, not super comfortably but well enough for a one night stay. The room was reasonably clean and in a state of disrepair, but nothing that I couldn't deal with. I do think this hotel is overpriced for what it is, and it seems there are no deals to be had here. I was also disappointed that I wasn't given any sort of upgrade nor acknowledgement for being a Hilton Diamond member. Since my flight arrived after midnight, I took advantage of the free shuttle from the airport. I was traveling alone and didn't feel unsafe at all. I had to call the hotel to request the shuttle, and it arrived within 10 minutes even well after midnight. The driver was nice and got super excited when I slipped her a $5 tip. Apparently not many customers tip, so throw the driver a few bucks to make their day or night. I also rode the shuttle back to the airport to pick up my rental car the next day. I took advantage of the 24 hour shop in the lobby, it's a well stocked pantry and since I was starving, I got a few bottles of water and a cup of instant Oatmeal. I loved that my room had a microwave and fridge, which came in handy. The bed was comfortable, the shower was hot, and I slept just fine (considering I had to get up super early the next day). I mean, this again is just an airport hotel and I would not stay here for any other reason except that I have a flight or am arriving from a flight. This isn't a vacation type spot at all.

Front desk staff, were excellent I had my hands full with…read moregroceries I informed the front desk that I extended my stay another 5 days Eric the clerk/bus driver met me at my door with the sign out paperwork for the grill When I asked if I could come down and get a skillet he said give me 5 minutes! I said okay But less than 5 minutes I had a skillet and keys for the next 5 days. I hadn't even finished unloading my groceries! Excellent service

Had I known that this location was ATTACHED to a TRU location, I would not have booked it…read more Surprises: Walk into TRU to get in. Breakfast area in Home 2 Suites is not used - had to go to TRU to eat. Very crowded. THE BED: Mattress was SEALED in a storage plastic cover. Even with a mattress pad, we were sweating. FOLKS - READ ALL THE REVIEWS BEFORE BOOKING THIS PLACE!!

Stayed overnight for a college tour of UB the next morning. Arrived late, feared worst room in the…read morebuilding. Surprised to find a nice room and close parking. Reception staff very nice and helpful, at 10 pm check in. Two room suite w kitchen and living room, and bedroom with two queen beds. Really comfortable and heating system was great. Usually hotel rooms have some window unit blowing air hot and cold on you all night and the wall thermostat doesn't work, just the dials on the window unit. At Homewood Suites the temp was perfect. Bathroom was a little tight, with sink/mirror in the bedroom and toilet and tub in a separate tiny room. Hard to get in and out of give the smug space. Furniture was a little dated, but having a microwave and full size fridge was great. Really nice breakfast, better than other hotels. Son even played basketball in a court next to the breakfast room surrounded by a net wall. Definitely better than places nearby. Suggest you stay here.

Excellent Hotel. I tend to now stay in only Homewood properties. Liked the location of this one…read moreclose to everything. The staff was good i didn't have that many requests to begin with anyways. We just needed a clean and quiet room away from any noise and well anyone with a family do not book us near them. We were on a very quiet floor. The beds were comfy. Rooms spacious. Went on a weekday and was told there was a complimentary Managers Reception. Thought nothing about it and was greeted with a full blown meal with some delicious wine. I believe it was all you can eat but honestly one plate was enough. The morning buffet breakfast was ample. The staff seem to be on point and quickly serviced. As everything was available i did not need to reach out to staff. Check in and out was so easy. So yes, i'd definetly return again. Had a great stay!!

This room was super nice. It was like a suite with a 'living' area with a huge bed in front of…read moreANOTHER, SECOND big screen tv. It was very nice. I would go back. Breakfast is NOT free, but parking is.

Horrible experience! Rude unprofessional management. My husband and I travel all over the world…read moreand have never had such an awful experience at a hotel. We simply asked for towels and were treated like criminals. We were scheduled to stay two nights and left early. We were insulted and furious. There are many hotels in that area. Choose another one - not the Courtyard.

This is a very nice hotel with wide, carpeted hallways. I mention this as there is very good sound…read moreabsorption compared to some hotel chains. We had the room with the Jacuzzi, so a very spacious room. There are a lot of mirrors, specifically on the two walls next to the Jacuzzi. It is a very nice hotel for a getaway overnight.

The last number of year they offered a $175 gift card to Russel's Steaks on Cyber Monday with a…read morefree overnight at the Grand Hotel. Just a nice place for an overnight. The rooms are okay, we had one with a jacuzzy in the room. The breakfast, included, was disappointing. The eggs were okay, the potatoes were little rocks. Dry and no taste. Coffee and juice were fine, unfortunately the cappuccino didn't work. There was fresh fruit and yogurts.