I'm seriously torn on this one.
First off, as a former restaurant reviewer I'm not usually motivated to write online commentaries, but I feel VHs is worth it. The range and quality of their take-home products is superlative and certainly justifies a visit; however this isn't what I want to comment upon.
As someone who lives very close by I often come in to enjoy brunch here over the weekend with my friends. Their eggs benedict are the best I've yet found in Edinburgh BUT and this is the killer service is appallingly, unacceptably slow.
As I said, I've reviewed plenty of restaurants, before which I used to work in them. I understand the pressures faced by staff in a busy, popular deli. However, it seems that VHs exclusively employ young, inexperienced girls who have no idea how to prioritise service tasks. The last time I visited, it was early in the morning. My family and me a group of 3 were the only customers ordering breakfast. While we were there around 3 or 4 other customers came in to buy takeaway coffee or food. There were at least 4 members of staff engaged in prep work. We all ordered the same thing the eggs benedict.
It took nearly three quarters of an hour to arrive, after two promptings, by which time my brother was so late for a crucial appointment he had had to leave. During the time of our wait, staff members were doing non-essential tasks such as arranging cheeses. Furthermore, when the food came, the hollandaise was watery and spilled all over the plate. It had clearly been made in an extreme rush without proper care or attention. This was incredibly annoying, as I'd been boasting about how good the food was as my family got increasingly stressed by the wait.
There is absolutely no way 45 mins is an acceptable wait time when there were plenty of staff members and we were the only customers waiting. Nor is this an exception in the last six weeks I'd say 20 minutes was the least I've waited for a brunch order. VHs is in grave danger of shooting itself in the foot excellent produce and good cooking is being seriously compromised by ridiculously slow service.
I will say that despite their evident inexperience and slow pace the assistants have always been polite and helpful they just clearly need to be shown how to manage their workload correctly. I've noticed that they're advertising for a weekend cook currently good luck to them, if they manage to sort this issue I will certainly be back. read more