We went there looking for a specific halloween costume that we could not find anywhere else (sold out) for my teenage daughter.
The good: Was not busy when we went. They have a system of binders where you write down the code of the costume you want, and the costumes are in the back store, which avoids people from opening the costume bags and damaging the costume. You can try on the costume before purchase. Prices are good and competitive. Store is big. They have a balloon station. They also have a wedding section. Big choice for teens and toddlers.
The bad: Some staff members, not all though, do not want to be there and it shows (no smile, no customer service). Parking is totally AWFUL! I think this store must be difficult to get service when busy (but this is an assumption). No clerks on floor for help if we need a question (we were wondering something in the wedding section, could not find anyone in 20 minutes' time).
In the end, this store does NOT label itself as a Halloween store. Therefore you might find that costume you are looking for. But you might wait a while before trying it on if the store is busy. read more