The management/staff here is atrocious. The doctor is extremely overbooked and needs to space out appointments more, though she does appear to be good at her vision practice. The staff is very unprofessional, especially the front desk.
On our first visit that we had scheduled and confirmed over the phone, we showed up on time for our dog's surgery. We were told by staff that we did not have an appointment that day, and to come back another time. Baffled, we showed them the credit card records that we were charged initially and they said, "Oh wow, we thought you were lying!" No apology, but they squeezed her in. Still very strange, but they chalked it up to an intern messing up the scheduling.
On the second visit that I had scheduled, I showed up 10 minutes early and walked our dog as asked so she could go to the bathroom. I had not given the explicit reason why we were scheduling a visit, and they never asked. I bring my dog to the door and someone takes her, ask if she went to the bathroom, and walks away immediately. No greeting or asking about the appointment purpose. I think to myself, surely they will ask why I'm here. I sit in the car for an hour and a half with no notice, watching technicians pass by, (they were very very overbooked and I am patient), and my dog comes out with an ulcer test and tear test for some reason and the doctor tells me about them. I told her that's great and all, but do you know why I scheduled this visit? She looks at me awkwardly, apologizes for her staff, says I should be more vigilant with her staff next time (though the vet should be asking WHY a pet is there to begin with, or the front desk in particular), and takes my dog back inside for the true reason she's there. No apology for the ~1.5 hour wait.
I'm pretty sure this is place is filled with low-cost interns that don't really take their time seriously there. They were extremely unapologetic and not welcoming to other guests as I watched, and seemed to care more about their lunch trip and the Keurig machine than the pets. I witnessed other unprofessional happenings with other patients that aren't worth mentioning, but were very questionable. Be prepared. read more