Awful front end staff. Had a poor experience with them, tried to call and go over experience, but…read morethey would not take the onus. I was told by one of the reps that they take complaints all day, and they couldn't care less. I told them I had a negative taste in my mouth based off this experience and Katie, the rep who was helping me on the phone told me to f*** off and find another vet if I didn't like the service. I asked to speak to a manager at this point, and the manager continues to shift blame to me, not even stopping to acknowledge the complaint that is being made. Honestly the worst experience I have ever had with any vet. Take the reps advice and look elsewhere for your pets health.

More focused on multiple visits than on healing the animal now - did not used to be like this…read more Have cut services off hours because their vets need to have a life too. Imagine if local hospitals did the same?

Highly recommend, staff was 100% Amazing. My Girl tangled with a porcupine had her in surgery…read moreimmediately. So caring.

Dr. Harper is a fantastic vet. Compassionate , caring and extremely knowledgeable…read more He was our "go-to" vet when he was in Canton, and again when he was in Raybrook. We didn't mind the drive from Massena because we knew our pets were going to get the best care possible! Take you furry kids to Silver Birch Urgent Care!!!​

The vet in casselman near the truck stop is exceptional they actually care about the animals and…read morehow the animal is doing/feeling and the staff is soo friendly.

amazing service. very helpful…read morefirst time at a new vet since i left ottawa and i was really happy with all the people at this location. the dr. give me knowledge to take home and help my dog. i went in to put hime down and they were very helpful. thank you

We have been loyal clients for close to 13 years. My parents used this practice for all our pets…read moresince it opened. The staff are amazing from the front desk staff to the vet technicians and Dr Laura, Dr Peter, Dr Burl, Dr Rust are all great! It is a very busy practice so thankful for each of them! Large parking lot, good size waiting area. No public restroom.

Will not emergency visits even if the animal would die. If you don't have an account you will not…read moreexist. My tenants tried to get his dog in that got impaled by a piece of medal friday and everything has been closed and they told me to find somewhere else. Staff is very rude

Wish there was a zero rating. This place us a joke. Dr. Perez is cold, not the least bit…read morecompassionate and I really don't think he cares about animals. Right from the first visit when he came to town (thought I would give a new vet a chance) he has been a total jerk. No personality and a nasty attitude fits him to a T. Refuses to take responsibility if something goes wrong, and blames the owner. He thinks he is God, but let me tell you he is FAR from it. I wish he would leave town. Better no vet here than the likes of him!!! I know some people swear by him, but from my personal experience he is the bottom of the barrel!! If you truly love your fur baby, stay away from this "Vet" clinic!!! Poor excuse for both a vet, and a "human" being. All around poor care both during and after treatment.

We took my Maine Coon in to be seen, and all he said was he had an ear infection. My cat was…read morebleeding badly from his ears. Took the vets word for it. My cat died the next day. I looked in his ears after cleaning the blood. He had holes from what looked like canine teeth. Had he actually looked at my cat he would've seen this. I'm so disgusted with this so called Vet! Never again will I ever go to this person. He only cares about getting $$.

I give them 0 stars! Had an appointment at 2:45 p.m. today. Every time we go we wait 15-30 minutes…read moreto be seen. No problem, we always wait! Traffic was backed up due to school buses. Got there 8 minutes late and they refused to see us. My dog has a simple ear infection, but we were told we had to reschedule now because they are running behind! WHAT, if you are running behind, how could you have seen us right at 2:45. This place is a joke and so is the one in Canton. The canton clinic didn't have a vet that was comfortable diagnosing runny stool. So, what exactly is the vet comfortable doing???

I called Ogdensburg Town & Country to get my 2 cats fixed; they recommended that I use Massena T&C…read moreClinic. Massena T&C gave me an appointment for both cats on 8/27/25 @ 10:30am. They explained they didn't have the Vet's surgery calendar but can schedule a pre-surgery appointment and at that time get scheduled for surgery. I agreed and asked if both cats could also be checked for ear mites as well. I arrived 30 minutes early. While in the waiting room, a medium sized black dog escaped from an exam room, barking and jumped at my cat cage, I tried not to scream, but couldn't help it. Two workers came running, the guy picked up the black dog and returned him to the exam room. On our turn, I thanked the guy for helping to remove the dog from my cat cage. The visit with the first assistant and then with the vet went well. I agreed to get shots done now instead of waiting for a rabies clinic. I held Alli-cat down for the vaccine shot, then the second shot HCPCH Vacc#1, I held her down again the needle went in, the cat squirmed, the assistant pulled the needle out and said he didn't get it. We tried again, then the assistant grabbed a blanked and suggested that another staff member can help, I agreed. He took Alli-cat out where another staff member could assist. I hear the cat screech 4 different times...terrible...I get that cats don't like this sort of thing...but it needed to be done. When he returned with Alli-cat, I suggested that the staff member assist with Hamilton. He agreed and took Hamilton and the blanket out to the other room. I heard Hamilton screeching unbelievably that they could not give him his shots today. A girl returned to my room where I was waiting to get my cat carrying cage. I asked if everything was okay ..... she explained that they haven't even given him one shot yet..... I was getting a little nervous. The guy came back with Hamilton in the cage and said they could not give Hamilton his shots. I thought that was a little weird. He said we can give him his shots at the time of his surgery. Can't believe they couldn't handle a 3 month old cat ..... isn't this what they are in business for?? My cat is clearly domesticated, loving cat. I understand the cat was probably scared and nervous. The way Hamilton sounded; he definitely went through trauma. I will never take my cats back to T&C Clinic again. I understand that cats can screech, cry and meow when getting vaccinated. My first thought was maybe I should have held him down myself. The guy goes over the estimates for the spay and neuter; then I go the desk and pay for today's fee $245 and asked for a surgery date. The receptionist says you will have to call for a surgery date. I explained that I have already called to request a surgery date and they gave me today's appointment as a pre-surgery appointment and asked her to call me once they have the surgery date. I was repeatedly told that I need to call for a surgery date, finally I thought to myself, what a joke, I need to get out of here and never come back. Donna Goodrich Brasher Falls, NY

Not the best "bedside manner" with both the animal or the owners but seems to know what they are…read moretalking about.