Awful front end staff. Had a poor experience with them, tried to call and go over experience, but…read morethey would not take the onus. I was told by one of the reps that they take complaints all day, and they couldn't care less. I told them I had a negative taste in my mouth based off this experience and Katie, the rep who was helping me on the phone told me to f*** off and find another vet if I didn't like the service. I asked to speak to a manager at this point, and the manager continues to shift blame to me, not even stopping to acknowledge the complaint that is being made. Honestly the worst experience I have ever had with any vet. Take the reps advice and look elsewhere for your pets health.

More focused on multiple visits than on healing the animal now - did not used to be like this…read more Have cut services off hours because their vets need to have a life too. Imagine if local hospitals did the same?

Dr. Harper is a fantastic vet. Compassionate , caring and extremely knowledgeable…read more He was our "go-to" vet when he was in Canton, and again when he was in Raybrook. We didn't mind the drive from Massena because we knew our pets were going to get the best care possible! Take you furry kids to Silver Birch Urgent Care!!!​

Unless your animal is on death's door, find another facility. And to be honest, if your pet was on…read moredeath's door, I am not sure you would get a call. Quote: "Silver Birch Veterinary Urgent Care provides same day availability for sick animals. Offering quality diagnostics and care without scheduling an appointment in advance." First, the website maintains a 'same day sick care' no-appointment lie yet the voicemail says walk ins are not accepted. WTF? So I called to make a same day appointment for my sick pet. I was put 'on the list' and instructed to wait for a return call to come in. Never received the return call. So I called back again. I was then told to call back the next day to be 'put on the list' again but tell them I was on the prior days list. Spread the word in case you are wondering how their business model works.

The vet in casselman near the truck stop is exceptional they actually care about the animals and…read morehow the animal is doing/feeling and the staff is soo friendly.

amazing service. very helpful…read morefirst time at a new vet since i left ottawa and i was really happy with all the people at this location. the dr. give me knowledge to take home and help my dog. i went in to put hime down and they were very helpful. thank you

We have been loyal clients for close to 13 years. My parents used this practice for all our pets…read moresince it opened. The staff are amazing from the front desk staff to the vet technicians and Dr Laura, Dr Peter, Dr Burl, Dr Rust are all great! It is a very busy practice so thankful for each of them! Large parking lot, good size waiting area. No public restroom.

Will not emergency visits even if the animal would die. If you don't have an account you will not…read moreexist. My tenants tried to get his dog in that got impaled by a piece of medal friday and everything has been closed and they told me to find somewhere else. Staff is very rude

Dr. Perez is a very good vet. we have seen a few vets in my over 30 years of having furry family…read moremembers, in comparison, he is very honest and really cares about your pet. He is a one dr. practice and very busy, but unlike a 5 dr. animal hospital he gets back to you after you have seen him were other vets concentrate on just treating new patients and skip the already paid people for the information they need. J Java's is a very compassionate & caring vet clinic. Staff is very pleasant as well unlike other animal hospitals we have paid. My favorite thing about Dr Perez and Java's is you get to be with your pet when he treats them in the same room, like drawing blood. He is very honest and tells pet parents what they need to hear verses what they want to hear. He will also find an answer if he doesn't know instead of acting like he knows telling you something to get paid and get you out the door like many other vets do. We truly found a great vet! He has taken care of my 2 dogs and 4 cats and i trust and gladly take them to him any day. Java's just lost everything to a fire, & with in 2 weeks he is seeing furry patients again. This shows you his dedication to the animals and pet parents this animal clinic helps. During this emergency time i went through 7 vets to get my pet's meds refilled all but 1 (in a 3 hr radius to home) were rude and knew the situation and unwilling to help including town and country who has 3 offices in 3 cities and said none were accepting new patients, they wouldn't be able to fill my dog's script without blood work results and they would get back to me until 4 days later if they could or not approve a refill. I could not get through to Java's on the phone because of the fire. Nor do i have internet on my phone to know he was still calling in his pateints meds, but while he was going through the loss of loosing his entire life, home and career to the fire he built for up for years he continued to call pets ergently needed meds in! This Doctor truly cares for animals and his heart is in this! We are all sooo blessed that he and his family were all ok, and that he has decided to stay and continue to practice vet., medicine! Please be patient as they transition with in 2 weeks of everything and support them how every you can because you won't find another vet who cares as much as Dr. Perez!

Wish there was a zero rating. This place us a joke. Dr. Perez is cold, not the least bit…read morecompassionate and I really don't think he cares about animals. Right from the first visit when he came to town (thought I would give a new vet a chance) he has been a total jerk. No personality and a nasty attitude fits him to a T. Refuses to take responsibility if something goes wrong, and blames the owner. He thinks he is God, but let me tell you he is FAR from it. I wish he would leave town. Better no vet here than the likes of him!!! I know some people swear by him, but from my personal experience he is the bottom of the barrel!! If you truly love your fur baby, stay away from this "Vet" clinic!!! Poor excuse for both a vet, and a "human" being. All around poor care both during and after treatment.

I got my female cat fix here and she was healthy when I brought her I. The town and country in did…read morea wellness visit for 70$ said she was healthy and ready for the surgery. She went in on their 27th had the surgery everything was fine about 4 days ago she started vomiting. I thought it was her food and I stopped giving her her morning lickable. She was ok still eating and drinking. Yesterday she was sneezing and coughing no throw up in the morning. Still eating and drinking today I have to rush her to the vet because she is mouth breathing and won't eat Did they make my cat sick??

I give them 0 stars! Had an appointment at 2:45 p.m. today. Every time we go we wait 15-30 minutes…read moreto be seen. No problem, we always wait! Traffic was backed up due to school buses. Got there 8 minutes late and they refused to see us. My dog has a simple ear infection, but we were told we had to reschedule now because they are running behind! WHAT, if you are running behind, how could you have seen us right at 2:45. This place is a joke and so is the one in Canton. The canton clinic didn't have a vet that was comfortable diagnosing runny stool. So, what exactly is the vet comfortable doing???

Not the best "bedside manner" with both the animal or the owners but seems to know what they are…read moretalking about.