BEST VET PRACTICE EVER!
I cannot say enough wonderful things about Dr. Minella and the entire team at the Veterinary Eye Center of Connecticut. My 14-year-old Yorkichon, Sweetie, recently had her first procedure under anesthesia to treat an eyelid growth. I was extremely anxious, but thanks to Dr. Minella's expertise and the practice's advanced, minimally invasive approach, the growth was treated without traditional surgery.
In 40 years of visiting both doctors and veterinarians, I have never encountered a team like this one. The entire practice is outstanding in every way. Every person made me feel as though I were receiving concierge-level care and that Sweetie was their highest priority--and their only patient.
Dr. Minella is a brilliant, exceptionally skilled veterinary eye specialist. She is also sweet, classy, compassionate, and incredibly kind, with the most reassuring bedside manner. Before the procedure, she was the most responsive and accessible doctor I have ever worked with, answering my many emails, questions, and concerns in detail. She even came out to my car to speak with me personally afterward. Her kindness in waiving certain fees to accommodate my budget meant so much to me.
Leila, Dr. Minella's right-hand technician and surgical assistant, was one of the nicest people I have ever met. Super smart and expert in her knowledge base- felt like I was speaking to a doctor. She sat with me before and after the procedure, patiently answering every question. She even clipped Sweetie's nails while she was under anesthesia! The attention and love she gave Sweetie felt as though we were family.
Ines, the doctor's assistant, was also amazing behind the scenes, giving Sweetie comfort and affection so she would never feel alone which was an invaluable comfort to me as well. She even came out before the procedure to introduce herself and let me know Sweetie wouldn't be alone! Amazing!!
Rory and Sparkle at the front desk were equally wonderful. They went far beyond what I could ever have expected, helping with appointments, billing, and coaching me through the entire process. Sparkle was like a "dog-mom therapist," while Rory was an accounting whiz who patiently helped with all my billing questions. Ines was also amazing behind the scenes, giving Sweetie comfort and affection so she would never feel alone which was an invaluable comfort to me.
I had absolutely dreaded this procedure, but Dr. Minella and her extraordinary team turned it into an incredibly positive experience. I honestly wish I could receive this level of care at my own doctors' offices! I wholeheartedly recommend Dr. Minella and the Veterinary Eye Center of Connecticut. Sweetie could not have been in more capable or loving hands. read more