Came here with a loved one for them to get an outpatient procedure done. We pulled up to the…read morehospital's entrance and chose the valet parking option, which is $10 with validation from the department you are going to ($30 without validation). The valet attendant, Sherrill, was very pleasant in handling our valet request and wished us a safe visit. We walked in the main entrance,turned left and went up a slight ramp, to the Information desk and were greeted by a pleasant lady who provided us wristbands to go to the floor where the procedure would be done. Once we got to the department, we were checked in and given the discounted parking validation ticket to retrieve our car after our visit. We were called for the procedure within 10 minutes after the appointment time and greeted by a pleasant staff person, who led us to the procedure room. The type of care that was provided was satisfactory and made us feel "seen". The care quality was good as well during every step pre- and post- procedure. All in all, a nice pleasant experience at this hospital, if your insurance covers procedures at this hospital.

I cannot say enough good things about Mercy Hospital. From the moment I arrived, the staff were…read moreamazing--helpful, kind, and always ready with clear information. Anytime I had a question, I received an answer right away, which gave me so much peace of mind. On my first night I was in a lot of pain (1-10 was a 13 and the second night it was a 10, the team took care of it immediately. Their quick response and compassion made such a difference. They explained everything that was happening with my care in the room. The professionalism, attentiveness, and kindness of everyone I encountered truly stood out. Mercy Hospital made me feel supported and cared for every step of the way, and I'm deeply grateful for the outstanding care I am receiving.

Arriving by ambulance isn't usually fun, yet the staff was competent and helpful. She was brought…read morefrom farther away to see an eye specialist. They have a room specifically for eye exams. Though the wait was long, the staff was accommodating. She left feeling better with follow-up appointments scheduled.

I should have looked here to see the 2.5 star rating before I even reached out to them but I had…read morecalled because I saw lots of good ratings for a specific doctor there who might be a fit. Called Johns Hopkins Hospital today to try to schedule a consult. I started off saying that I had an MRI with certain results noted and wanted to schedule with a certain doctor for consult. I was given a lot of pushback by the scheduling person that I needed a confirmed diagnosis. We went back and forth multiple times and finally she was like oh your MRI note qualifies as a confirmed diagnosis. Wild considering I said it a couple of times already though I don't know what exactly a confirmed diagnosis is as a patient! Then she proceeds to ask for all this information on DOB, address, demographics, and other info. Creates an account. She only asked if I allow texts from the clinic for notifications but not if she can create an account. Then says you still need to gather your medical notes and imaging then upload in one spot and fax in another. Then subjected to a review before knowing if I can see this one doctor. Or I can go on their website and pick another doctor to request a consult and that doctor will confirm if it's a fit. Either way it feels like it was an invasion of privacy without consent or desired outcome...I only want to provide all this info if we're actually scheduling something and I thought that was where we were headed. It was not. I feel like this process has major data privacy issues - creating an account without asking me, collecting personal data without need, and just wasting my time in not even being able to set an appointment. I provided all of this only to find out that no we can't schedule an appointment yet and I never gave consent to creating an account like this (got a text message saying an account was created) and would not have if I knew I was not being scheduled at the end of all this back and forth. It should be upfront that this is the process then asked if I want to proceed. Instead, all the data was collected then I was told. The initial pushback suggested that I had to undergo a review by a group of folks to approve for Dr. He to see me because I didn't have a confirmed diagnosis. Then it turned into this is just the process in general to see him. Overall, process was incredibly frustrating and I would not wish it on anyone who is going through a trying medical time. 1. Pushback based on saying I didn't have a diagnosis when I already shared what she was looking for even if I didn't know what she was looking for 2. Pushback trying to redirect me back to my PCP for a diagnosis when I shared the MRI finding and that my PCP said it is best for a specialist to handle next step as we were not clear what to do 3. Pushback saying I need a group of people to review my case to see if the medical circumstances qualify for Dr. He to consult on because I supposedly didn't have a confirmed diagnosis - fine but then we confirmed the diagnosis and then it shifted to this is the general process 4. Pushback that I misunderstood her pushback that I either do all this legwork of collecting paperwork and uploading and faxing in two different spots to hopefully pass this mysterious group review to schedule an appointment or find another doctor and request a consult and hope they believe it's also a fit While I don't doubt the doctor is great, the front door to clinics is incredibly important - not only to help ensure the providers can focus as much as possible on what they do best but also being responsible in how they interact with patients and their data.

Worst Care ever I was brought in via Baltimore county ambulance and I don't know why but they sent…read moreme to one of the worst hospitals in the city of Baltimore if you are homeless or one drugs and alcohol then this is the hospital right for them don't get me wrong they are very good doctors and nurses hear at this hospital and I should get lawyer involved because they killed my one Aunt in there emergency room and they prematurely sent my other aunt to a rehab facility where she died on memorial day and the bad part is I'm on the same floor that my aunt was on what they are going to do kill me next

Such a great office and doctor. The wait times are relatively short (usually 15 minutes maximum)…read more The doctor and nurse practitioner are so understanding. We've never had an issue with either of them. Office staff is great too - very friendly and professional!

I love the state of the art equipment in the offices. The decor is so unique and pretty. I love the…read moreelectronic medical records and the ease of using the MedStar patient portal.

Emergency Department on or around Monday of last week someone I know was dropped off at the ER, so…read moreI can better understand, you denied her care because she had no insurance??? Aren't you Supposed To Treat Everyone, let me add she has a Job. She fell off a scooter at high speed coming home from work, I'm sure she has broken her arm seems she cannot move it. You LPN made it totally about her instead of the patient, who cares what happened to you in the past your at work to do a Service which you FAILED MISERABLE... The Care You Gave on this day, I want all to know how you treat people who don't or can't pay at that time. I think it's only appropriate to post what she looks like now after not receiving care and missing time from work. I'm A True Believer You Get Back What You Put Out In This Life Time. Stars No Your Emergency Department haven't earned any no do they have my respect.

The staff is friendly and I love their shuttle service. My specialist is the best of the best and I…read moreonly want the best care for myself and my loved ones.

My mother attended this hospital, very bad hospital. The back of her nightgown is open but they…read moredon't keep this in consideration, keeping the door open, everyone seeing. Her arms bruising and stomach they kept sticking her. Hurting her stomach.She makes orders,they don't get the orders right ever. They make it seem like it's her fault for needing care. They need to do better or they going face serious consequences and I will personally see to that endeavor.

I am so proud of the professional growth and excellent care we have experienced in our local…read morehospital! We've lived "across the street " for over 30 years and have witnessed the vast facility upgrades and quality improvements in the medical staff care! They saved my husband's life twice so I am forever grateful and I care so much that other patients have quality experiences here. I know the attention to patient wellness has improved exponentially, especially in the last 10 years and I feel that they listen to community input to get even better.

My husband was at university of Maryland Medical Center on Green Street today for a surgical…read moreprocedure. That went great!! Because we got up at 6 AM in order to get to the hospital at the scheduled time and my husband was NPO, we did not have breakfast. Around 3 PM we stopped at The Great Cookie, on the main floor Greene Street entrance, as we were leaving. We ordered six cookies and we paid for six cookies. Each cookie cost approximately three dollars. They were put in a bag, which we did not inspect before we left. When we opened the bag, there were only five cookies. Besides the missing cookie, the one chocolate-top cookie was totally smashed into the other cookies making one big chocolate mess and a mass of cookie crumbs in the bag. I hate to think this was done deliberately, but it does make me wonder. I realize The Great Cookie is not part of the hospital, but is probably a contracted kiosk. Maybe the person in charge of these contracts will want to check this provider's services.

My husband was a patient here in August 2026, and the care was incredible--from the ER, through…read moresurgery and recovery, to his five-day hospital stay. Every person we encountered, from security to the physicians and everyone in between, treated us with professionalism, kindness, and compassion. Kudos to an amazing staff. We truly appreciate you!

Baltimore resident love the attention to detail from the staff and management. I appreciate how…read moregrounded everyone is in building up the community they serve.

This facility is huge. The navigation to get here was not easy. GPS will get you to the site area…read morebut getting to parking and the right building is confusing. The security staff isnt friendly but helpful. As one would and should know there are patients and mobile assistant vans everywhere, but blocking road way. There needs to be a system to prevent this. All add to driving and manuvering frustration when direction to the area of your appointment is not clear. For the most part the ground and inside of the facility was clean. The doctor office staff was friendly and the appointment once in went quickly and smooth. I would if possible consider off site appointments to avoid this cluster getting to your appointment here.

In 2017 I suffered a medical emergency and ended up at Hopkins Bayview. I was incredibly fortunate…read morethat Dr. Luciano is the one who ended up taking my case. He did emergency brain surgery on me and has been my neurosurgeon ever since. I am incredibly fortunate to live so close and have access to the amazing care provided at Hopkins (Dr.Luciano's asst) is incredibly compassionate and has an amazing bedside manner. If you suffer from a neurological condition that he provides care for, I highly recommend that you do whatever necessary to get seen by him because he is amazing.

Hubby had to have a minor procedure here and I had to be the designated driver. Upon arrival we…read morepared in the Iris parking garage, sometimes it can be confusing to navigate but there was plenty of spaces this day, probably due to the weather. We had to walk to the pain hospital to get to the clinic. We checked in which was pleasantly easy. I was added to the list to be updated via text message of hubby's procedure, which I appreciated. There were plenty of seats, including seats for those with thick thighs. I was updated of every step and then when he was in recovery, the nurse came and got me. I asked did they validate parking, but as a incentive they gave me a free parking pass because of the delay, which was top tier. I was advised where to go and pull up to pick up hubby once I got my car. Thankfully there was an attendant to help with getting out.

E.R. nurse had the worst attitude then they let my 88 year old grandmother sit in a chair with back…read moreand shoulder pain with a history of back problems for 5 hours. I asked the girl to get her something for pain a hour and a half went by before I asked someone else. I asked to put her in a bed since they couldn't put her in a room and we waited for the bed and it never came. This place should be ashamed the way they treat the elderly.

I was an in-patient at St Joseph Hospital last week on the 6th floor. I would like to comment on…read morethe excellent care I received. My day shift nurses were Heather and Julie, and night shift was Jose'. I cannot begin to say enough about the kind, compassionate, skillful care I received. As a retired nurse myself, I know what it takes to go over and above in caring for your patients, and the care I received was exceptional. I want to thank my nurses and St Joseph's Hospital for helping in my recovery. May God bless the caregivers at this hospital.

I've had two stents inserted into my coronary arteries by Dr. Zaidi and two hernias fixed by Dr…read more Mackey. All my University of Maryland/St. Joe experiences have been positive. Everyone who interacted with me did so in the friendly and efficient manner that I always want when I'm a patient. I'm an old retired emergency physician so I know what excellent medical care is supposed to look like, and UM/St. Joe provided me with excellent care.