we booked our tour to Pompeii and Mt. Vesuvius well in advance before our trip to Europe from Canada. For context, we went to Germany first then made our way to Italy for a few short days before moving on with our trip. This tour was something that was a bucket list activity for us and we were SO excited. Unfortunately, upon our arrival in Rome, the day prior to the trip, we were informed that public transport workers would be going on strike and routes could be affected. We remained optimistic about our trip as we flew all the way from Canada and wanted to make the best of it.
Bright and early, the morning of our tour, we made our way to the bus station in Rome to take us to Naples, before subsequently taking the train to Pompei for our tour. Our bus was scheduled to leave Rome at 0700, which would have given us ample time to make our tour and be present 15 mins early as requested by Vesuvius Tours. Devastatingly enough, we received a notification at 0640 that our bus was delayed until 0930hrs.
I immediately messaged the tour company (booked on the official Vesuvius website) to inform them that we would not be able to make it and requested a refund as the strike was unforeseeable circumstances . It broke my heart honestly. I have dreamt of seeing these historical sites since I was a child.
I received correspondence back fairly quickly and was shocked to be informed that they would only refund if they were notified 72hrs in advance, despite our explanation of cancelling. Obviously, had we known 72hrs before, rather than 20mins before our scheduled departure, we would have notified them.
This was extremely disheartening and disappointing as we spent a pretty penny and could not attend due to no fault of our own.
So tourists beware, that if anything happens to your transportation, the company is unforgiving and you will be out hundreds of dollars with nothing to show for it, other than a bad mood and an empty bank account. read more