Imagine you give a $900 down payment at the grocery store for the privilege of waiting in line for 2 months and when you finally get face to face with the cashier it begins to rain outside and he says "Sorry, we can't ring you up".
NEXT!
Well, okay, I understand about rain. Can't level sidewalks in the rain.
So they call you up to reschedule and you are given a new checkout date 45 days in the future.
Seems fair, right?
Well, I got to thinking about the people in line behind me who were not inconvenienced by the rain, and who get a crew showing up, and so, I put on my best Karen (Kevin, actually) and demand the manager come henceforth.
Okay, a day later I get a new install date only a few days out and they show up, level the sidewalk, but they can't level the 2-step porch. They need a fatter drill bit and heavier jacks.
Wait, these are foundation specialists, and they can't lift a 2-step porch?
Okay, they have to come back the following Saturday. Guy asks if I can pay $1600 meantime, leaving a $500 balance.
I'm a nice guy (fool). I write the check. Guess what. I gave away my leverage. Never pay for the job until it's completed. 'Cause you know why? They stood me up that Saturday. The equipment caught fire. Nobody called me. No text. I called dude on Saturday morning and woke him up. "Where are you?"
"Stuff caught fire, somebody will call you to reschedule."
Nobody called. Of course.
I call them and the scheduler tells me they're waiting on a replacement part for the poly pump, she'll call me Monday. Promise.
Nope.
I call her Wednesday and say "What the hey, you promised to call me Monday" and she swears she tried, but I added her to my contacts, and I call BS.
"Oh, your job was the one job that was overlooked. We apologize."
So she gives me a new date 3 weeks out and I go Kevin on her again and say "Not acceptable" and wouldn't you know it, the crew is in Fort Smith and they can be there that afternoon.
Then she calls me Mr. Linguinie.
I have an Italian last name, and it's closer to Liquor than Linguine. But I'm not a snowflake, so I laugh it off. But that was the first time in my 62 years anyone has called me anything other than Liquori by mistake. So cute, but no t good for business.
And if she had called me back as promised I wouldn't be dogging her here.
So, the work is completed, and it's not all bad, but I am so done with Vesta and with twisting their arm to treat me fairly, and to schedule me fairly.
When it comes to customer service, they have room for improvement. read more