I came here to update my review and was shocked to learn that I haven't left one…read more Backstory: I had a traumatic dental experience in my early 20's in which the numbing medicine did not work and the procedure had to be stopped. I did the stupid thing by avoiding dentists until my late 20's. I found Dr. Backus after a nearly 10 year self-imposed exodus from modern dentistry. He and his small staff set things right in a way I never dreamed possible by way of sedation dentistry. They packed in several years of work in a single morning. Me? All I remember is signing the paperwork. Imagine a stress free dental procedure (multiple fillings, a crown, and a root canal) with zero pain, and is if no time has passed at all. The team here is patient and kind, encouraging me to forego sedation for future minor procedures. They definitely rebuilt my trust in dentists as I have had a few fillings and a crown adjustment while awake Still, it's nice to have the option when catastrophe occurs. Had a crown procedure done today. The doctor made it seem effortless. In and out in no time.

The Dr. here was super nice and a great dentist, but unfortunately to get to him you have to go…read morethrough the front desk lady, who was very rude, and extremely hard to deal with, she didn't submit our claims correctly at all, one she never even submitted before trying to collect money. Be careful going here and make sure u have a full itemized statement before you pay a dime!

I had the best dental experience going to see Dr. Finley. Every member of the staff was kind,…read morecaring and gave me a treatment plan that I was very happy with. I highly recommend Dr. Finley and the team at his office.

I went here right before the pandemic started (February 2020) because I needed a new dentist after…read moremine retired and this one got so many good reviews. The first odd part was that the office manager greets you and then takes you to another room to give you a tour and go over a "health history" (including medical conditions, medications, etc). Not sure why an office manager is doing that and not a dental professional like a hygienist or dentist himself; she also acted surprised about the medication I was taking at the time (really should not be judging someone about that). Then she hands me some literature about living your best life, that turns out to be literature written by the scientologist E Ron Hubbard and is a pro-scientology brochure - which, in my opinion, is completely unprofessional (I did some research later and discovered the dentist and his wife/office manager are scientologists which, is fine if they are, but should not be trying to recruit people in a dental setting). The hygienist was nice enough, although my jaw felt sore the next couple of days so she might have been too rough - and, for the record, I go to the dentist twice a year and have no cavities. The dentist came in and barely said two words, just started looking at my mouth and shouting out numbers, etc. Also he was wearing those plastic gloves that you see on food service workers, not medical grade gloves. I was so put off at the end of this appointment that I did not reschedule and decided to never go back. I am not sure where the good reviews are coming from.

The dentists and hygienists were always nice. Recently certain office staff--(Leann)--not so nice,…read morewell, actually rude and immature. We were patients for about 5 years. in June of last year, I contacted their office by phone to cancel all our family appointments for the rest of the year as we were changing insurance providers, and the new coverage would not be in effect until the following January. Then out-of-the-blue in the fall, I received an automated call that "demanded I pay my outstanding balance or our appointment for my son would be canceled". I contacted the office and was told they charged us $50 for a missed appointment. Wait a minute...I explained we canceled all future dates for the remainder of the year, months ago. Apparently someone on their end 'forgot' to remove one when we had mass-canceled, and now were being billed for a missed appointment--their error. I went back and forth with office person Leeann by phone and emails. In each, she was rude, refused to reason or admit to any mistake on their part. I even asked her more than once; what reason would we have to cancel all future upcoming appointments EXCEPT the one in question--she could not or refused to understand--and would rather hold firm and collect the fabricated $50 charge than admit to THEIR error. She then tried to "guilt' me saying she would "do me a favor" and remove the charge. Favor? It was their scheduling error to begin with. What I expected and never received was an apology-- not a "favor". I suppose her attempt for money grab--coupled with her apparent need to 'win"-- was far more important to her than the long-customer loyalty we had with them. In fact, after all that, when we made the decision to change dentists, we even had a problem with her forwarding our dental records to be transferred to our new dentist--which she claims she forwarded--and our new dentist never received until after a couple more phone conversations to finally get that done. We never received an apology from her or the office. (not that I believe it would have been sincere anyway). Sad, really, that the lifetime future value of our family is lost to them over a rude, unprofessional and immature office helper--so entrenched on 'winning' over a $50 billing-- a billing that we never owed in the first place. Again, the hygienists and dentists were always very nice--this is not about them, but rather about the 'face' of the firm-- a front-of-house hired help that apparently does not understand the concept of customer life-time value. Oh well...

I go to the dentist usually only when something is wrong, and I go here. When I had insurance,…read morethey knew exactly how to work with the insurance company. I went in for a cleaning, xray, general exam and was in and out in 30 minutes. When I didn't have insurance, I had a cracked tooth pulled for $180. It felt like I didn't get enough anesthetic, but I sure felt better when the tooth was gone. Later, I had a gum infection, and after a $55 visit, I was given a few shots and a prescription that worked great. The office is new, comfortable, and definitely the place to try if you hate or tend to avoid the dentist.

Are you afraid of the dentist? Like many who experience anxiety about dentistry, I can trace mine…read moreback to a bad experience. Anxiety can sometimes lead to an avoidance of dentists which only further jeopardizes dental health. After losing my sedation dentist I spent weeks and months researching a suitable replacement. Dr. Crago at Dental Group West and the rest of the staff did a wonderful job making me feel comfortable. I did not even need as much sedation as I did in the past. I would recommend this dentist office to anyone and especially Dr. Crago.

I spent thousands of dollars at Dental Group West on TMJ treatment and fillings. Unfortunately, my…read moreTMJ treatment was unsuccessful as well as 2 of my fillings I've had to see emergency dentists for that found that my fillings were placed so deep they are hitting a nerve and I will now need a root canal on 2 teeth. I also had major billing issues at almost every appointment. I am SO disappointed as I have had major dental trauma in the past that Dr. Poole knew about and I just feel as though I was let down yet again.

I feel obligated to post this review. Namay has been my dentist for over 20 years. In the past few,…read moreI have realized what a scam of a business it is. I could go on and on about the things that made me switch dentists...receiving incorrect bills for procedures I didn't have, receptionists pushing and trying to sell me products and procedures, the negativity they showed me and my dental hygiene, and lies they told about what I "needed". My last visit to Namay was 02/25. After the hygienist was done cleaning my teeth and telling me how I need to do better (even though I brush every day and floss many times a week) the doctor came in. He gloved up and touched a total of 10 teeth with his poker for 30 seconds. I'm not exaggerating. 30 seconds of his time and he told the hygienist I had 4 cavities that needed filled. Then he said I grind my teeth in my sleep and I need to mold and purchase a mouth guard through them. I was extremely irritated with the whole experience and negative attitude everyone had. After 20+ years I was done and cancelled all of my future appointments without filling my "cavities". I switched to another local dentist and holy smokes was it eye opening. I had a full panel of X-rays including the panorex. Cleaning was quick and easy as expected. Doctor came in and spent much longer than 30 seconds to evaluate my teeth. They went over my X-rays and said EVERYTHING LOOKED PERFECT. No cavities, no bad oral hygiene, no teeth grinding. Obviously, Namay has been scamming me, my family, and many other patients so they can get more insurance money and out of pocket money from people. It's disgusting, and I'm so happy that me and my 8 other family members finally switched from this scummy business. I do not recommend this dentist to anyone.

I have never in my life had such a positive experience with a dentist. Upon calling for a initial…read morenew patient appointment, they were able to schedule the exam and cleaning on the same day instead of six months apart! Before setting foot in the office I received a call from the doctor welcoming me to the practice. On the day of the appointment, the dental hygienist was very kind and oh so gentle on a few sensitive teeth. Never felt any pain. Everyone was extremely friendly. A few days after the appointment I received a thank you note from Dr. Stubblefield thanking me for choosing their practice. Now THAT is excellent customer service!

I can't say enough about this location. I have extreme anxiety about the dentist. Just thinking…read moreabout it makes me feel sweaty and shaky and weak in the knees. Dr Smith is amazing. He is warm, patient, and kind. Jess did a great job with my deep cleaning. I can't remember the name of the hygienist that works with Dr Smith (Marlene maybe???) I might not remember her name but I certainly remember her great attitude and calming nature. They are two of the most understandings and caring health care professionals I've encountered. Both of them are super supportive of the recovery community. No one likes going to the dentist, but everyone from front the office staff to the billing in the back are awesome at their jobs and take great pride in their work. I'm so thankful for all ofthese guys for getting my dental health back on track. Another 5 star review for Dr Smith and MaryAnn! The entire office is actually excellent. I was recently laid off and will be transitioning into new insurance. I wanted to have everything taken care of while my deductible was met. The staff got me scheduled for ALL my dental work in one day! There is no way I could have had 4 filings replaced and a tooth extraction AND a root tip removal in one day anywhere else. My 10AM appointment to have two fillings replaced went exactly as scheduled- while checking out the office staff informed me of a 3pm last minute cancellation. They had me come back that afternoon for two more filling replacements. I jokingly told Dr Smith why not just pull the tooth and root tip too? And he did! I wanted to get it all out of the way as soon as possible. He made sure I was comfortable the entire time. His hygienists in the afternoon switched around my bite block and modified some things to maximize my comfort. No one loves seeing the dentist, but it's about as painless as possible with the great the great team at Frankel Dentistry! I had a consult between appointments regarding dental implants and both of the ladies who helped me were great. They gave me so much information and even got me a referral for Invisalign. I might have a little pain today, but I've definitely got a lot to smile about.

Absolutely do not recommend Dr. Jalilian or the Frankel Dentistry group…read more Dr. Jalilian is rude, curt, and apathetic. I had never seen her before my last appointment. When she came to do my exam, she acted like she could not be bothered to explain my care plan or my needs to me. And she got frustrated when I was confused and asked questions. When I got frustrated in response to her, her tone and approach got increasingly ruder. As a dental provider, I would expect her to display at least SOME level of kind bedside manner. This was just the opposite. She didn't want to have to explain anything or answer questions, and she acted like me asking questions was bothering her. Also, the day prior to my appointment, I received a phone call saying that I "had to call back to confirm my appointment" same day or it would be cancelled. I received texts notifying me of my appointment but NONE of those texts said to affirmatively "Confirm" my appointment or respond in anyway. They were just informational messages. I never received a text or any message saying that I needed to affirmatively confirm. So when I got the phone call and called them back, the receptionist explained that they had a "new policy" where you "must" confirm your appointment by the day prior or it will be cancelled. I received no notification of this policy. I explained that the text messages I received never sought or asked for affirmative confirmation either. I was again met with frustration and apathy. There were also comments made about how they would not recommend replacing a crown if it was done within 2 years because then "insurance wouldn't pay for it." But if it was more than 2 years ago, they would recommend getting a new crown. Whether I actually needed a new one didn't matter. That tells me their care decisions are driven by money. Frankly, the entire business model feels like a money grab and like they do not care about CARING for their patients.

I really want to give this dentist 5 stars. he performed a quick, painless root canal that my new…read moredentist couldn't do. My only complaint would be the front desk. I can tell you all about the receptionist's son and his divorce issues. It struck me as unprofessional for her to speak so loudly to other workers. On the bright side, she was super friendly and helpful. The X-Ray film that is placed in your mouth is huge. kept gagging on it. The technique of this dentist far out weigh any negatives.

I was so amazingly scared, but needed mouth surgery to do a root canal from the top of the tooth…read moredue to infection. I went in and he reassured me that everything would be alright. Asked me what I was most scared of (pain), he reassured me that I would not feel pain during the procedure. He was right, no pain, talked me through it and in 10 minutes I was done!!! Walked out after 28 minutes total and never hurt. Great guy, helped me through it all!

Is a big help for the teeth, is honest, and do their job like pros. Came in with some really messed…read moreup teeth after years of failing to address issues, but then after some time working with this wonderful team, I believe in my own dental health again!

When I started here almost a decade ago it was VERY different. Now it's all about the money...it…read morewas a very sad day when I realized my mouth was not in as bad of shape as I had been led to believe, and my insurance had been being used as it should have been.