I am forced to put one star , but would put zero stars if I could.
I "NEVER" write a review but deems worthy as my husband purchased a versa Desk for me for my birthday in October 2023. * 8 months later and we still have a desk that doesn't work and we cannot use, and no one will call us back. BUYER BEWARE!!!!
In November 2023, we received our brand "Powerlifting Electric Drafting Table 60X 30 White frame with an added Keyboard drawer" we paid to have the desk put together, and the control switch would not work to raise the desk.
We immediately called and talked to an agent named, Crystal. She said we need to send a video to show her how it doesn't work , so we did.
She said its an easy fix, they were to send us a new control switch and we were to take out old one and replace the new one. We received new control switch and replaced it and still did not work. (Granted, if the new control box worked the wires would now need to hang from the desk bc the hardware underneath the desk does not come off and your hand cannot fit inside the hardware to put the wiring back in.) So we paid $1439.56 for a new desk with wires hanging out. But never the less, the new control box did not work. We emailed crystal and she said she would talk to manager and get back to us.
She never got back to us, after two weeks....we spent countless days, hours calling Versa table agents and constantly talked to a new rep and had to explain what is happening over and over again. The we talked to another rep and they said
Crystal is no longer working there.
We asked to talk to a manager every time we called, and we were never allowed to talk to a manager. Each rep would say the same thing. "I will talk to our manager and see if we can get a replacement table sent out, and call you back." thy never called back. wen kept calling, and talked to yet another agent, Eddie, he seemed very promising and said he will for sure help us! I talked to him on February, 15th, & 23rd. Then on March 6th, Eddie said he requested for a new table to be sent to us. We were happily awaiting the arrival of the new table. A month went by and on April 10th, my husband emailed Eddie asking when we can expect the new desk. We heard nothing back. On May 5th, I called and left a message asking when we can expect the new desk, left my order number?? It is now July......I guess they think we will just go away..... Not sure this is even a real company? This is the worse customer service, and business that I have Ever experienced. Complete fraud!!!!! read more