It's about time Westgate Mgt Office receives some positive feedback for the way they conduct…read morebusiness. The interactions I've had with the staff has always been very productive and I have received nothing but respect and honesty which makes me feel blessed to do business with them. During a time that I needed it the most, they offered me a sense of community. In my opinion, that's a very important factor when choosing your place of sanctuary. Luckily, Grisez Brothers, Ltd., provided me with the opportunity to rent the end unit in front of a wooded area and I love every minute of it. My apartment may not be in tip-top shape but if I owned a home, it may not be either! Maintenance was responsive and informative on the issues that arouse where I didn't have the skills to resolve on my own. At the end of the day, I feel a sense of security renting from them. If you are in need of a rental unit, please consider giving one of their properties a chance to hopefully exceed your expectations as mine have been! Westgate is providing a service and as a business should be able to make a profit. As the renter, I assume all accountability for anything above normal wear and tear. Unless proven otherwise, I believe I will be treated fair and just when determining whether it's damage or wear and tear. I hope I'm able to provide inquirers a detailed look into my experience with the human element of Westgate. Smiles, Ashley

I rented an apartment from Westgate Management for approximately 4.5 years. I lived in a bottom…read morefloor apartment of Heritage Manor. I was hesitant to write a review, but ultimately decided that others should know what it was like. *Apartments have baseboard heating. My first electric bill was over $300 and I never kept the temp above 68 in the winter. *The a/c unit is a wall unit. It does not keep the back rooms cool. The moisture from the units above me collected into my wall which resulted in my wall being covered in mold and caving in. I had to clean mold out of my unit regularly. The moisture from my a/c and the ones above me collected onto my "patio" making it impossible to sit out there. *When it rained, rain water poured in through the top of my patio door. They had my carpet cleane and fixed the issue, but I know of other renters who had the same problem. *There is NO working ventilation in the bathroom. The paint began to mold and peel off the walls due to all of the collected moisture. Some buildings allow cats, ours did not. We made the hasty decision to rescue a cat that was in a life or death situation. Leslie from the office was extremely nice about it. She provided the option to move into a cat friendly building. We decided to move. These apartments are old and very outdated. I feel that if the problems were fixed properly, it could be a decent place for someone starting out or needing to get back on their feet.

Rent has increased from $525.00 to $1,000.00 per month or more. This is considered the low end of…read moreLouisville. They care about corporate greed not the people that enrich them. This economy has been brutal and yet here we are.

From the very start, Brookwood Management was very difficult to deal with. My husband and I were…read morelooking to rent from Centennial Village, located in Canal Fulton. They have very limited office hours Monday through Friday and have no weekend hours. I, myself, work Monday through Friday so I cannot personally make it to their office. I called and requested to be emailed the application so I could fill it out and send it over with my husband at his scheduled appointment time. Pam, the property manager, refused to email over the application and insisted that I had to be there in person. After 15 minutes of trying to explain to her that I needed her to email me the application, she told me that she had to call and ask permission from her supervisor, in order to send it. Eventually, I was emailed the application. We were eventually approved and moved in. Upon move in, our place was absolutely filthy. Weather stripping on the entry door needed to either be re-secured or replaced because it was coming off the frame. The front light fixture was broken and needed to be replaced. I was told that it wasn't possible to replace the light fixture. There was grease dripping down the patio blinds, four of the slats were missing, and there was crayon up and down the blinds as well. In the kitchen, the window would not latch shut. We were on the first floor so this was a safety issue. It took three days before anyone came to address the window. The kitchen sink was leaking. Maintenance left a full bucket underneath the sink and the smell was foul. The stove needed to be pulled out and cleaned because the floor underneath was extremely dirty with food and candy. The vent in the kitchen also was filled with food and candy. The entire sink and countertop needed to be re-caulked. The caulking was old and was peeling away or had yellowed. The sink didn't have any caulk on it at all. The walls needed to be touched up because there was still pencil/pen/crayon marks on the walls. The top of the staircase had crayon marks on the walls and needed to be touched up. In our bathroom, the sink needed to be re-caulked because this one also did not have any caulk. The entire tub needed to be re-caulked because it was filled with mildew. The door stop in the bathroom was broken and needed to be replaced. The soap bar against the wall in the tub was broken and completely missing. There was also a huge hole in our AC vent in the basement that management covered with a cardboard box. When I asked if the vent could be properly repaired, I was told by the property manager, (copied and pasted directly from my email), "... According to maintenance that piece of cardboard is put there to avoid the air going down your basement and keeping it all on the upper level. As far as the bathtub, myself and Kody really didn't see anything wrong with it I'm not sure what your concerns are I really didn't witness anything that needed attention. If you could maybe give more details of your request that maybe would help." In November, my husband was assaulted by our neighbor, at gunpoint. While management did work with us and let us out of our lease, they overly charged us on our way out the door so that they recoup their losses. Management charged us $1,178.60 for a full carpet replace throughout the townhouse, plus charged us to reseal the floors. They claimed that the carpeting was soaked in cat urine and that warranted a full replacement. I have lived in apartments for the last 10 years and have had my cats for 6. Never has the carpet been replaced in any of those apartments. My cats are trained and do not urinate where they are not supposed to, nor scratch where they aren't supposed to. I had called Brookwood's corporate office to speak to someone regarding the charges. I was told that I should speak with Alexis and I was forwarded to her voicemail. I left message and waited for two days for a call back, but never received one. After waiting, I went into their office and spoke with Alexis, who claimed she never got my voicemail. I asked over and over again to see the bills and pictures of what they claimed was cat urine. She said that she didn't have that information and I asked to talk to someone who could. I met with Robin and asked again to see the proof that the carpet needed to be replaced. She told me that Brookwood doesn't release that information (pictures, bills, etc.) because it's considered private company documentation. I asked again, because if the charges are real, I'm more than happy to pay, but I want to see the proof. I was told that I can have my attorney call their attorney to solve the matter, that the proof would be issued then. It does not make sense why a professional management company will not show their tenants proof of charges. It is within my right to see the documentation of any charges assessed to me, especially with something as exorbitant as a full carpet replacement.

The studio is more money than the 1bed room. No utilities are included. No pets. So not some place…read moreI want or need to live there.

Quiet place to live. Well kept grounds and common areas. Rent is reasonable given that it…read moreincludes gas, water and basic cable. Management is friendly and responsive to maintenance needs. One issue: this may have only pertained to my apartment unit, but I had a really hard time keeping the place under 75 degrees in the summer. No good answers or response came from the apartment managers.

The floors and walls are so thin you can hear your neighbors calmly talking (and they can hear…read moreyou). The water bill is 3x that of a three bedroom home. Brookwood is so difficult to work with they should be out of business. Unethical scum.

I have lived at Sanctuary Grove since April 2015 and I love living here. The apartments are only…read moreabout 2 years old, appliances are stainless steel, and the master bedroom is huge with a giant walk in closet and master bath. Any time that I had to call maintenance, they were there promptly to fix anything needed. Wendy in the office is very friendly and easy to work with. The apartments are a bit pricey but definitely worth it!

REMOVE them from your listing THERE are roaches on the hallway wall & some units maintenance barely…read moreexist leasing staff is HORRIBLE very unprofessional this is worse than the projects DO NOT MOVE HERE YELP TAKE THIS LISTING DOWN THE BBB will receive a FORMAL COMPLAINT no way I'll keep paying rent at a ROACH motel Ashley has a foul mouth very ignorant FIRE her ASAP

Hallway lights have been out for weeks. Its Way too dark and Dangerous for anyone coming and going…read moreon the stairs..... NOT a safe situation at all.

I rented from them in 2007 with a roommate. There were so many problems with the apartment. My…read moreroommate and I got sick from the water in apartment. Every time plug in outlets would spark. Our toilet was constantly clogged. Took them months to give new stove when ours didn't work upon moving in. Was just problem after problem. When we broke our lease because they didn't fix things their lawyer tried to come after me while living in homeless shelter demanding rest of rent. I was homeless and disabled he treated me like I better pay or Sue. Had I thought about time I could see them for repairs not being done had i thought of it. Terrible place to rent from.

They dont take care of there property and when ever u fall and get hurt cause they neglect there…read morepremises your the one liable not them... they have a loophole in the lease stating you can get hurt anywhere on ths premises and it's not there responsibility. You can get hurt in the parking lot or a tree branch falling on you cause they dont know how to take care of there properties and your still responsible for said tree branch falling on me.

The management is absolutely terrible. No one ever answers the phone or is in the office. We've…read moreplaced work orders over 8 months ago and not one of the requests has been fixed yet and every time someone says they're coming out, they don't. We've called emergency maintenance several times because we have a missing panel in the laundry room that exposes an open area that leads to the outside of the building (which has been like that since we moved in nearly 8 months ago) and now mice are coming in through the open panel. Emergency maintenance response was "we can't help you since you already placed a work order". I would give this place 0 stars if I could and I have already reported them to the BBB because a staff member told me that management purposely makes living conditions almost unbearable so they can keep rent cheap