First and foremost my name is James Clark and I visited Kickapoo Adventures today as of 06/29/2025…read morewith my boyfriend Cale , and I can say it was the worst experience ever. The staff was not helpful at all. First when we get there I paid our $15.00 for Pedal Boat ride, after I paid I was told I needed my ID and sign a wavier, mind you I didn't bring my ID, so we had to drive 30 minutes away to get my ID. So when we got back I spoke with another customer service representative and they told me I DID NOT NEED MY ID. I don't know the name of the older white guy that said that I didn't need my ID, when the lady representative said right after him, we only need 1 ID for the ride and both of us to sign a wavier. Ok so be it, we're here for fun, we've been through enough hoops, let us get on the ride sheesh. We get on and they told us to pedal backwards to get going, so we're off, mind you we only got 30 minutes, when I tell you once we got in the middle of the lake and started to steer the boat either right or left, the boat steering was all out of service. We was trying to go straight and turn either left or right but the boat was going to the right inevitably and has us going in circles upon circles. It got to a point where customers that was on land taking videos of us, and shouted out "you guys are struggling". Of course we were without any help from staff. I called customer service at their establishment and spoke with THE MANAGER NAMED JULIE, forgive me if it's misspelled, however when I spoke to her and let her know our experience today, she completely discredited what I had to say as a first timer customer. I let her know that I paid for my ride and had to travel back to get my ID that wasn't needed, let her know our ride experience, let her know the customer service we experienced, and in the end of our 4 minute call on the company phone number which I hope was recorded, I asked her for a phone number to someone that was higher up then her in the company itself and JULIE HAD THE NERVE TO TELL ME THE PERSON ABOVE HER IN KICKAPOO ADVENTURES IS GOD I NEED TO SPEAK TO!!! This is unacceptable and I really hope our conversation was recorded because this was the worst experience ever, especially talking to the manager that's supposed to help and make the customer happy. All we wanted Julie was to know our discomforts within our experience, not even money back or anything, we didn't want anything back we just wanted to let her know our experience and she completely denied any wrongdoing just based off years of service and "no complaints". I'm not saying all this to make people not go however but please be aware of the staff and manager because they don't care. I hope this doesn't get deleted because people need to know experiences there. They only have 20 reviews within 20 years, come on guys the proof is in the pudding. I wish I could've spoke to Tom because apparently his name is on the Web to contact. With Julie saying I need to speak to God, please let me speak to Tom because Julie I pray and talk to MY GOD everyday thank you. My experience talking to Julie was unacceptable, what caught her off guard and made her defensive was the fact that I told her she discredited our experience!! How is that far. Not once did we get an IM SORRY!! We did not get no apology at all. Julie we expressed how we felt as customers and you don't want to hear negative aspects about experiences. We don't know how to end this unlike the staff that threw the buoy out to us and tried to help at the end with getting us wet, mind you one of the staff said "why do that you got them wet", after we docked we left no words no nothing towards staff. Tom I hope this reaches you or anyone else higher up in the Kickapoo Adventures Administration, period point blank.
Thank you, I wish it was under better circumstances.